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Assistant Pos Technical Support Jobs in Iowa (NOW HIRING)

This role combines customer success, technical support, and operational and onboarding ... Provide renewal reminders and assist with renewal communications. * Support training and mentoring ...

Help Desk/Desktop Support Analyst

Marion, IA · On-site

$20.50 - $28/hr

We're seeking a Tier 1 Help Desk Support professional to join a collaborative IT team. This role will provide frontline technical support, troubleshoot hardware and software issues, and assist end ...

... Technical Assistant. Organization Background The Iowa Department of Public Safety (DPS) is a ... This position supports the Bureau's mission by performing the following duties: -Coordinates timely ...

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Assistant Pos Technical Support information

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

What are the most commonly searched types of Pos Technical Support jobs in Iowa?

The most popular types of Pos Technical Support jobs in Iowa are:

What are popular job titles related to Assistant Pos Technical Support jobs in Iowa?

For Assistant Pos Technical Support jobs in Iowa, the most frequently searched job titles are:

Customer Support Representative

Three Point Solutions, Inc.

Johnston, IA • On-site

$15 - $20.50/hr

Full-time, Other

Re-posted 23 days ago


Job description

Job Title: Customer Support Representative
Client: Heavy Machine Manufacturing Company
Duration: 1 year with possible extension
Location: Johnston, IA 50131
Shift: 2nd shift (12 PM - 10 PM), including either Saturday or Sunday

Role Overview
The ISG R4 Support Team provides front-line technical support for dealers and customers regarding Intelligent Solutions Group (ISG) products. Support is delivered through phone, email, and chat while documenting all interactions in the case management system. The technician also contributes to creating and maintaining online support tools and resources.
Supported products include (but are not limited to):
  • Website/Dashboard
  • JDLink
  • Operations Center
  • Apex Farm Management
  • Stellar Support
  • Mobile applications
  • GreenStar Displays
  • StarFire Receivers
  • JDLink Terminals
  • AutoTrac and machine guidance systems

Major Responsibilities
  • Deliver technical support, product guidance, and troubleshooting assistance.
  • Communicate effectively with customers and dealers across multiple channels.
  • Document all cases accurately in the case management system.
  • Assist in developing and maintaining online support tools and resources.
  • Support occasional off-shift hours and holidays as required.
  • Provide data management assistance when needed.

Required Experience & Skills
  • Strong interpersonal communication and conflict-resolution abilities.
  • Prior customer service or technical support experience.
  • High comfort level working with consumer software applications.
  • Strong computer navigation and troubleshooting skills.
  • Ability to support occasional off-shift hours and holidays.
  • Experience working with data or data systems.

Preferred Qualifications
  • Degree in Business, Mathematics, Agriculture, IT, or any related field.
  • If no degree: a technical certification demonstrating understanding of IT/database concepts.

Training Details
  • Training and mentoring on the 8:00 AM - 4:30 PM shift for approximately 6 weeks.
  • Full productivity expected 3-4 months after start date.
  • Limited travel for:
    • Factory tour at Des Moines Works
    • Hands-on experience at Jensen Farms (twice per year)
    • Ride-alongs with full-time employees

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