ZipRecruiter

Log In

1

Assistant Manager Bpo Jobs (NOW HIRING)

symplr

CVO Vendor Manager

$60K - $75K/yr

This individual will assist in the oversight of long-term management of BPO relationships and performance delivery, ensuring that partners meet contractual obligations and deliver optimal performance.

MCI Careers

Virtual Assistant

FL · Remote

$21.75 - $29.25/hr

Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred) * Knowledge of office management systems and procedures * Proficiency in MS Office (MS Excel and MS ...

MCI Careers

Virtual Assistant

Iowa, IA · On-site

$20 - $26.75/hr

Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred) * Knowledge of office management systems and procedures * Proficiency in MS Office (MS Excel and MS ...

MCI Careers

Virtual Assistant

Virginia Beach, VA · On-site

$18.75 - $25.25/hr

Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred) * Knowledge of office management systems and procedures * Proficiency in MS Office (MS Excel and MS ...

RDR Inc

FINANCIAL ANALYST

Chantilly, VA · On-site

... the BPO/FIN senior management; * The Contractor shall conduct formal coordination phases of ... The Contractor shall assist with annual review and updates of BPO/Finance standard operating ...

MCI Careers

Virtual Assistant

Kansas, KS

$18.75 - $25.25/hr

Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred) * Knowledge of office management systems and procedures * Proficiency in MS Office (MS Excel and MS ...

MCI Careers

Virtual Assistant

Virginia Beach, VA

$18.75 - $25.25/hr

Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred) * Knowledge of office management systems and procedures * Proficiency in MS Office (MS Excel and MS ...

MCI Careers

MO

$20.25 - $27/hr

Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred) * Knowledge of office management systems and procedures * Proficiency in MS Office (MS Excel and MS ...

MCI Careers

$21 - $28/hr

Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred) * Knowledge of office management systems and procedures * Proficiency in MS Office (MS Excel and MS ...

MCI Careers

Full-Time Administrative Assistant

Doral, FL · On-site

$15/hr

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...

MCI Careers

ID

$20.75 - $27.75/hr

Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred) * Knowledge of office management systems and procedures * Proficiency in MS Office (MS Excel and MS ...

MCI Careers

$19.75 - $26.50/hr

Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred) * Knowledge of office management systems and procedures * Proficiency in MS Office (MS Excel and MS ...

MCI Careers

SD

$20.75 - $28/hr

Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred) * Knowledge of office management systems and procedures * Proficiency in MS Office (MS Excel and MS ...

MCI Careers

Virtual Assistant

Oklahoma City, OK

$19.75 - $26.50/hr

Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred) * Knowledge of office management systems and procedures * Proficiency in MS Office (MS Excel and MS ...

next page

Showing results 1-20

All JobsBpo JobsAssistant Manager Bpo Jobs

Assistant Manager Bpo information

What are Assistant Manager BPOs?

Assistant Manager BPOs are professionals who support the management of operations in a Business Process Outsourcing (BPO) organization. They are responsible for overseeing teams, ensuring quality and productivity benchmarks are met, and acting as a bridge between frontline staff and senior management. Their role often includes performance monitoring, process improvement, client communication, and employee development. Assistant Managers play a crucial part in maintaining efficient workflows and addressing any operational challenges within the BPO environment.

What are the key skills and qualifications needed to thrive as an Assistant Manager in a BPO, and why are they important?

To thrive as an Assistant Manager in a BPO, you need strong leadership abilities, process knowledge, and experience in team management—often supported by a bachelor's degree and prior BPO work. Familiarity with CRM platforms, workforce management tools, and quality assurance systems is typically required. Excellent communication, problem-solving, and motivational skills help you manage teams effectively and maintain client satisfaction. These competencies are crucial for optimizing performance, meeting service-level agreements, and fostering a positive work environment.

What is the role of an assistant manager in BPO?

An assistant manager in a BPO oversees daily operations, manages team performance, ensures quality standards, and supports the manager in meeting client expectations. They often handle employee training, monitor metrics using tools like dashboards, and ensure efficient workflow to meet service level agreements.

What is the difference between Assistant Manager Bpo vs Team Leader Bpo?

AspectAssistant Manager BpoTeam Leader Bpo
ResponsibilitiesOversees multiple teams, manages client relationships, and implements strategiesManages a single team, monitors daily operations, and ensures targets are met
Required SkillsLeadership, communication, problem-solving, and process managementTeam management, communication, and performance monitoring
Experience3-5 years in BPO operations, leadership experience preferred1-3 years in BPO, team handling experience
Work EnvironmentOffice-based, client-facing, strategic focus

While both roles involve team management and BPO operations, the Assistant Manager Bpo typically oversees multiple teams and handles client relationships, whereas the Team Leader Bpo focuses on managing a single team’s daily activities. The Assistant Manager role requires more strategic planning and leadership experience, making it suitable for those aiming for higher managerial positions.

What are the typical team management challenges faced by an Assistant Manager in a BPO, and how can they be addressed?

As an Assistant Manager in a BPO, you may encounter challenges such as managing diverse teams, addressing high attrition rates, and handling performance issues. Effective communication, regular feedback sessions, and fostering a positive work environment are key strategies to address these challenges. Additionally, implementing structured training programs and promoting a culture of recognition can help improve team morale and performance. Collaborating closely with team leads and HR ensures that employee concerns are addressed promptly and operational goals are met.
More about Assistant Manager Bpo jobs
What cities are hiring for Assistant Manager Bpo jobs? Cities with the most Assistant Manager Bpo job openings:
What states have the most Assistant Manager Bpo jobs? States with the most job openings for Assistant Manager Bpo jobs include:
What job categories do people searching Assistant Manager Bpo jobs look for? The top searched job categories for Assistant Manager Bpo jobs are:
Assistant Manager Bpo jobs near you
Infographic showing various Assistant Manager Bpo job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 98% Full Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.
CVO Vendor Manager

CVO Vendor Manager

symplr

Remote

$60K - $75K/yr

Full-time

Posted 11 days ago

Job description

Overview
The CVO Vendor Manager is responsible for leading the management of third-party Business Process Outsourcing (BPO) services. This individual will assist in the oversight of long-term management of BPO relationships and performance delivery, ensuring that partners meet contractual obligations and deliver optimal performance. The Manager will work closely with internal cross-functional teams, including internal CVO operations, training/L&D, and QA to ensure high-quality service delivery, cost-effectiveness, and alignment with business objectives. This role also involves developing and managing performance metrics and KPIs to ensure partner compliance and continuous service improvement.
Duties & Responsibilities
  • Develop and manage strong relationships with third-party BPO vendors, ensuring high levels of satisfaction and performance
  • Monitor partner performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), driving corrective actions when performance issues arise
  • Facilitate ongoing coaching to partner leadership on internal symplr work processes, quality guidelines and continuous improvement
  • Attend partner calls to review performance and generally guide the direction of focus for partner teams
  • Conduct risk assessments of vendor relationships and work to mitigate potential risks (e.g., financial, operational, reputational)
  • Be a champion for both the symplr partner strategy and our partners as an extension of symplr
  • Perform training facilitation as necessary
  • Conduct quality evaluation and hold calibration calls to define and guide expectations in accordance with symplr processes and contractual deliverables
  • Continuously assess service delivery and drive process improvements to enhance quality, reduce costs, and improve efficiency
  • Develop reports and dashboards to present performance data to leadership, highlighting areas of success and opportunities for improvement
  • Serve as a SME resource to the partner management team
  • Work closely with internal departments (e.g., IT, HR, Finance, Operations) to align BPO strategies with business objectives

Skills Required
  • At least 2 years in a leadership role preferred
  • Strong experience in developing and managing performance metrics, SLAs, and KPIs to measure and improve vendor performance
  • Excellent communication and interpersonal skills, with the ability to interact with senior leadership, partners, and cross-functional teams
  • Exceptional organizational management skills with the ability to prioritize tasks, manage deadlines, and coordinate multiple initiatives
  • Analytical skills to assess vendor performance data, identify trends, and implement improvements
  • Solid understanding of PES and/or PSV symplr operations, quality assurance and associated regulatory requirements

Desired Skills and Qualifications:
  • Bachelor's degree in Business Administration, Procurement, or experience in CVO management in lieu of degree.
  • Experience working with global vendors and managing international outsourcing relationships.

Min
USD $60,000.00/Yr.
Max
USD $75,000.00/Yr.

Apply