BPO Project Manager
Addison, TX · On-site
Previous BPO experience preferred * assist with the overall management of the projects with TCS and ADP * BPO, TCS and ADP experience
Quick apply
BPO Project Manager
Addison, TX · On-site
Previous BPO experience preferred * assist with the overall management of the projects with TCS and ADP * BPO, TCS and ADP experience
BPO reviewer
Newport News, VA · Remote
... BPO/Appraisal Management Companies and Mortgage Lenders. We also provide Knowledge Process ... assist in training, project transition & ramp-up Once offshore resources are ramped up, perform ...
BPO reviewer
Newport News, VA · Remote
... BPO/Appraisal Management Companies and Mortgage Lenders. We also provide Knowledge Process ... assist in training, project transition & ramp-up Once offshore resources are ramped up, perform ...
Senior Manager, Support Operations (AI & BPO) Location: Remote-US Employment Type: Full-Time ... Build agent-assist tooling (LLM-powered response drafting, knowledge retrieval, ticket ...
Senior Manager, Support Operations (AI & BPO) Location: Remote-US Employment Type: Full-Time ... Build agent-assist tooling (LLM-powered response drafting, knowledge retrieval, ticket ...
Job Title BPO Partner Support Coordinator Location Britannia House Employment Type Full time ... Identify risks, trends, and improvement opportunities. * Assist with incident management and ...
Job Title BPO Partner Support Coordinator Location Britannia House Employment Type Full time ... Identify risks, trends, and improvement opportunities. * Assist with incident management and ...
... that arise. * Assist the delivery team in comprehending client requirements, ensuring that ... account management, and ongoing relationship development. * Engage in thorough data analysis to ...
... that arise. * Assist the delivery team in comprehending client requirements, ensuring that ... account management, and ongoing relationship development. * Engage in thorough data analysis to ...
Drive continuous improvement including process automation and change management activities. * Work ... Maintain organized records of completed tasks and reports. * Assist senior team members with data ...
Drive continuous improvement including process automation and change management activities. * Work ... Maintain organized records of completed tasks and reports. * Assist senior team members with data ...
Operations Project Manager
Tempe, AZ · On-site
It also runs the BPO and Medical Assistant teams that support daily operations across the portfolio ... Own the day-to-day management of the Medical Assistant team, ensuring they are scheduled ...
Operations Project Manager
Tempe, AZ · On-site
It also runs the BPO and Medical Assistant teams that support daily operations across the portfolio ... Own the day-to-day management of the Medical Assistant team, ensuring they are scheduled ...
Drive continuous improvement including process automation and change management activities. * Work ... Maintain organized records of completed tasks and reports. * Assist senior team members with data ...
Drive continuous improvement including process automation and change management activities. * Work ... Maintain organized records of completed tasks and reports. * Assist senior team members with data ...
The Integration Analyst BPO simultaneously manages multiple clients and/or partner data ... Mentor and assist in the technical development and training of your peers * Seek development ...
The Integration Analyst BPO simultaneously manages multiple clients and/or partner data ... Mentor and assist in the technical development and training of your peers * Seek development ...
The Integration Analyst BPO simultaneously manages multiple clients and/or partner data ... Mentor and assist in the technical development and training of your peers * Seek development ...
The Integration Analyst BPO simultaneously manages multiple clients and/or partner data ... Mentor and assist in the technical development and training of your peers * Seek development ...
The Integration Analyst BPO simultaneously manages multiple clients and/or partner data ... Mentor and assist in the technical development and training of your peers * Seek development ...
The Integration Analyst BPO simultaneously manages multiple clients and/or partner data ... Mentor and assist in the technical development and training of your peers * Seek development ...
Role Overview In the BPO industry, our "product" is our people and their time. As a Senior Internal ... Manage/assist month-end closing process in coordination with local Accounting Firm. Coordinate with ...
Role Overview In the BPO industry, our "product" is our people and their time. As a Senior Internal ... Manage/assist month-end closing process in coordination with local Accounting Firm. Coordinate with ...
BPO Insurance Licensing Director
$65K - $85K/yr
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Work with specialists and managers to assist agents in obtaining their insurance licenses.
Quick apply
BPO Insurance Licensing Director
$65K - $85K/yr
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Work with specialists and managers to assist agents in obtaining their insurance licenses.
Operations General Manager, Ledger Reconciliation
Chicago, IL · On-site
$72 - $141/hr
At CNA, we strive to create a culture in which people know they matter and are part of something ... Leads strategic use of BPO/offshore support for Ledger Reconciliation activities, including work ...
Operations General Manager, Ledger Reconciliation
Chicago, IL · On-site
$72 - $141/hr
At CNA, we strive to create a culture in which people know they matter and are part of something ... Leads strategic use of BPO/offshore support for Ledger Reconciliation activities, including work ...
Work with specialists and managers to assist agents in obtaining their insurance licenses ... MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI ...
Work with specialists and managers to assist agents in obtaining their insurance licenses ... MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI ...
Project Manager
Fulton, MD · On-site
$72K - $129K/yr
The IIM BPO Project Manager has overall responsibilities for BPO Project Supervisors, Production/Imaging Technicians, Project Coordinators, and Assistants. The IIM BPO Project Manager will often be ...
Project Manager
Fulton, MD · On-site
$72K - $129K/yr
The IIM BPO Project Manager has overall responsibilities for BPO Project Supervisors, Production/Imaging Technicians, Project Coordinators, and Assistants. The IIM BPO Project Manager will often be ...
BPO Insurance Licensing Director
Dallas, TX · On-site
$90 - $120/hr
We are seeking an experienced BPO Insurance Licensing Director to support Property and Casualty ... Work with specialists and managers to assist agents in obtaining their insurance licenses.
BPO Insurance Licensing Director
Dallas, TX · On-site
$90 - $120/hr
We are seeking an experienced BPO Insurance Licensing Director to support Property and Casualty ... Work with specialists and managers to assist agents in obtaining their insurance licenses.
BPO Insurance Licensing Director
Dallas, TX · On-site
$65K - $85K/yr
Work with specialists and managers to assist agents in obtaining their insurance licenses ... MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI ...
BPO Insurance Licensing Director
Dallas, TX · On-site
$65K - $85K/yr
Work with specialists and managers to assist agents in obtaining their insurance licenses ... MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI ...
Work with specialists and managers to assist agents in obtaining their insurance licenses ... MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI ...
Work with specialists and managers to assist agents in obtaining their insurance licenses ... MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI ...
At CNA, we strive to create a culture in which people know they matter and are part of something ... Leads strategic use of BPO/offshore support for Ledger Reconciliation activities, including work ...
At CNA, we strive to create a culture in which people know they matter and are part of something ... Leads strategic use of BPO/offshore support for Ledger Reconciliation activities, including work ...
Assistant Manager Bpo information
What is an assistant manager BPO?
Assistant Manager BPOs are professionals who support the management of operations in a Business Process Outsourcing (BPO) organization. They are responsible for overseeing teams, ensuring quality and productivity benchmarks are met, and acting as a bridge between frontline staff and senior management. Their role often includes performance monitoring, process improvement, client communication, and employee development. Assistant Managers play a crucial part in maintaining efficient workflows and addressing any operational challenges within the BPO environment.
What are the typical team management challenges faced by an assistant manager in a BPO, and how can they be addressed?
As an Assistant Manager in a BPO, you may encounter challenges such as managing diverse teams, addressing high attrition rates, and handling performance issues. Effective communication, regular feedback sessions, and fostering a positive work environment are key strategies to address these challenges. Additionally, implementing structured training programs and promoting a culture of recognition can help improve team morale and performance. Collaborating closely with team leads and HR ensures that employee concerns are addressed promptly and operational goals are met.
What are the key skills and qualifications needed to thrive as an assistant manager in a BPO, and why are they important?
To thrive as an Assistant Manager in a BPO, you need strong leadership abilities, process knowledge, and experience in team management—often supported by a bachelor's degree and prior BPO work. Familiarity with CRM platforms, workforce management tools, and quality assurance systems is typically required. Excellent communication, problem-solving, and motivational skills help you manage teams effectively and maintain client satisfaction. These competencies are crucial for optimizing performance, meeting service-level agreements, and fostering a positive work environment.
What is the difference between Assistant Manager Bpo vs Team Leader Bpo?
| Aspect | Assistant Manager Bpo | Team Leader Bpo |
|---|---|---|
| Responsibilities | Oversees multiple teams, manages client relationships, and implements strategies | Manages a single team, monitors daily operations, and ensures targets are met |
| Required Skills | Leadership, communication, problem-solving, and process management | Team management, communication, and performance monitoring |
| Experience | 3-5 years in BPO operations, leadership experience preferred | 1-3 years in BPO, team handling experience |
| Work Environment | Office-based, client-facing, strategic focus |
While both roles involve team management and BPO operations, the Assistant Manager Bpo typically oversees multiple teams and handles client relationships, whereas the Team Leader Bpo focuses on managing a single team’s daily activities. The Assistant Manager role requires more strategic planning and leadership experience, making it suitable for those aiming for higher managerial positions.
How much is the salary of an assistant manager Bpo?
The salary of an Assistant Manager in BPO typically ranges from $30,000 to $60,000 annually, depending on experience, location, and company size. They often receive additional benefits such as performance bonuses and health insurance, and the role may require leadership skills and familiarity with call center operations.
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Job description
Role: BPO Project Manager
Duration: 18 Months (Contract to Hire)
Location: Addison, TX
Rate: Market
Oversee scheduling of project tasks, meetings, and resource allocation to ensure timely execution.
- Maintain and organize project documentation, including reports, contracts, and process records.
- Manage project timelines, track milestones, and ensure adherence to deadlines.
- Coordinate communication between stakeholders, ensuring clarity and alignment on administrative needs.
- Monitor project progress, identify potential delays, and escalate issues as needed.
- Ensure compliance with administrative protocols and client requirements.
- Previous BPO experience preferred
- assist with the overall management of the projects with TCS and ADP
- BPO, TCS and ADP experience
About TechTammina
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Chantilly, VA, US
Year founded
2005