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Assistant Manager Bpo Jobs in Michigan (NOW HIRING)

TaskUs

HR Generalist

Detroit, MI · On-site +1

$60K - $90K/yr

... Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a ... by managing the day to day office tasks as needed. Open door culture. * Assist in the payroll ...

TaskUs

HR Generalist

Detroit, MI · On-site +1

$60K - $90K/yr

... Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a ... by managing the day to day office tasks as needed. Open door culture. * Assist in the payroll ...

TaskUs

Learning Experience Manager

Detroit, MI · On-site +1

$97K - $145K/yr

... Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a ... Provide tools/resources to assist in excellent training material creation: give access to all ...

TaskUs

Learning Experience Manager

Detroit, MI · On-site +1

$97K - $145K/yr

... Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a ... Provide tools/resources to assist in excellent training material creation: give access to all ...

All JobsBpo JobsAssistant Manager Bpo JobsAssistant Manager Bpo Jobs in Michigan

Assistant Manager Bpo information

What is an assistant manager BPO?

Assistant Manager BPOs are professionals who support the management of operations in a Business Process Outsourcing (BPO) organization. They are responsible for overseeing teams, ensuring quality and productivity benchmarks are met, and acting as a bridge between frontline staff and senior management. Their role often includes performance monitoring, process improvement, client communication, and employee development. Assistant Managers play a crucial part in maintaining efficient workflows and addressing any operational challenges within the BPO environment.

What are the typical team management challenges faced by an assistant manager in a BPO, and how can they be addressed?

As an Assistant Manager in a BPO, you may encounter challenges such as managing diverse teams, addressing high attrition rates, and handling performance issues. Effective communication, regular feedback sessions, and fostering a positive work environment are key strategies to address these challenges. Additionally, implementing structured training programs and promoting a culture of recognition can help improve team morale and performance. Collaborating closely with team leads and HR ensures that employee concerns are addressed promptly and operational goals are met.

What are the key skills and qualifications needed to thrive as an assistant manager in a BPO, and why are they important?

To thrive as an Assistant Manager in a BPO, you need strong leadership abilities, process knowledge, and experience in team management—often supported by a bachelor's degree and prior BPO work. Familiarity with CRM platforms, workforce management tools, and quality assurance systems is typically required. Excellent communication, problem-solving, and motivational skills help you manage teams effectively and maintain client satisfaction. These competencies are crucial for optimizing performance, meeting service-level agreements, and fostering a positive work environment.

What is the difference between Assistant Manager Bpo vs Team Leader Bpo?

AspectAssistant Manager BpoTeam Leader Bpo
ResponsibilitiesOversees multiple teams, manages client relationships, and implements strategiesManages a single team, monitors daily operations, and ensures targets are met
Required SkillsLeadership, communication, problem-solving, and process managementTeam management, communication, and performance monitoring
Experience3-5 years in BPO operations, leadership experience preferred1-3 years in BPO, team handling experience
Work EnvironmentOffice-based, client-facing, strategic focus

While both roles involve team management and BPO operations, the Assistant Manager Bpo typically oversees multiple teams and handles client relationships, whereas the Team Leader Bpo focuses on managing a single team’s daily activities. The Assistant Manager role requires more strategic planning and leadership experience, making it suitable for those aiming for higher managerial positions.

How much is the salary of an assistant manager Bpo?

The salary of an Assistant Manager in BPO typically ranges from $30,000 to $60,000 annually, depending on experience, location, and company size. They often receive additional benefits such as performance bonuses and health insurance, and the role may require leadership skills and familiarity with call center operations.

What are popular job titles related to Assistant Manager Bpo jobs in Michigan?

For Assistant Manager Bpo jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Assistant Manager Bpo jobs in Michigan look for?

The top searched job categories for Assistant Manager Bpo jobs in Michigan are:

Assistant Manager Bpo jobs near you

Google Analytics Expert (Remote)

stefanini_training

Dearborn, MI • On-site, Remote

Other

Re-posted 26 days ago

Job description

Stefanini Group - A global IT company that's growing!
With 30 years of experience in the market, investing in a complete innovation ecosystem to meet the main verticals and assist customers in the process of digital transformation. With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation.
Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). With a presence in 40 countries, Stefanini was nominated for the third consecutive year as the fifth transnational company more internationalized, according to the Dom Cabral Foundation ranking of 2017.
We're Hiring!
  • Our client is looking for someone to help them optimize GA (Google Analytics) setup for the different domains connected to a current project.
  • We need an expert who will set up and manage tags, google ads, goals, e-commerce funnels/conversions, etc.

Job Requirements
Qualifications
  • 4+ years experience in Google Analytics
  • Proven experience to optimize an existing Google Analytics implementation
  • Strong knowledge of Google Analytics best practices and prior experience setting up and customizing Google Analytics
  • The ability to assist with management of tags, google ads, goals, ecommerce funnels/conversions

Like what you see and want to know more? Apply online today! Have any questions? Reach out to me directly via email or call at:
Hya Estidola
hyacinth.estidola@stefanini.com / (248) 936-0629

Apply