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Assistant Help Desk Technician Jobs (NOW HIRING)

MileOne Autogroup

Help Desk Technician

Baltimore, MD · On-site

$18 - $20/hr

MileOne currently has an exciting opportunity for a Help Desk Technician at our corporate headquarters in Towson. SCHEDULE: Monday - Friday This is a fantastic opportunity for an empathetic problem ...

New

Headfarmer

Help Desk Technician

Phoenix, AZ · On-site

$20 - $30/hr

Help Desk Technician Are you passionate about technology and enjoy helping others solve technical ... Set up user accounts, passwords, and access permissions * Assist with onboarding and offboarding ...

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and ...

Chenega Corporation

Help Desk Technician

Alexandria, VA

$19.50 - $26.25/hr

Summary Help Desk Technician Ft Belvoir, VA Are you ready to enhance your skills and build your ... needed. * Assist with asset inventory, tracking changes, and applying updates to the master ...

MileOne Autogroup

Help Desk Technician

Baltimore, MD · On-site

$20/hr

MileOne currently has an exciting opportunity for a Help Desk Technician at our corporate headquarters in Towson. SCHEDULE: Monday - Friday COMPENSATION: $20.00/hr This is a fantastic opportunity for ...

New

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

TES Staffing

Help Desk Technician

Greenport, NY · Hybrid

$47K - $58K/yr

Help Desk Technician Remote / Greenport, NY Salary: $47,000+-$58,000 annually, based on experience ... Support Microsoft 365 applications and other business software * Assist with basic networking ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and expertise. This role ensures timely resolution of escalated incidents and contributes to continuous ...

Iowa Digestive Disease Center

Help Desk Technician

Clive, IA · On-site

$18.75 - $25.50/hr

The Help Desk Technician will troubleshoot hardware, software, network, account, and access-related issues; respond to support requests; assist with onboarding and offboarding; and escalate complex ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and expertise. This role ensures timely resolution of escalated incidents and contributes to continuous ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

We are recruiting for a Help Desk Technician to maintain and monitor end-user workstations and productivity on a local area network. The Technician performs a variety of maintenance, software ...

Producers Dairy Foods Inc.

Help Desk Technician

Fresno, CA · On-site

$19.75 - $26.75/hr

Responsibilities : • The Help Desk Technician is the first point-of-contact for end-users seeking technical assistance. Requests can be in person, via phone, or email. Requests can be for all ...

LOGAN UNIVERSITY

Help Desk Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

... a timely manner. * Assist with the setup of new PCs, including imaging and deployment of ... The Help Desk Technician must be available for emergencies and occasional evening and weekend work.

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Assistant Help Desk Technician information

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How much do assistant help desk technician jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for assistant help desk technician in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is an assistant help desk technician?

Assistant Help Desk Technicians are entry-level IT professionals who provide support to users encountering technical issues with computer systems, software, and hardware. They assist in troubleshooting problems, answering user queries, and escalating more complex issues to higher-level technicians or IT staff. Their responsibilities often include setting up new equipment, maintaining records of issues, and guiding users through basic troubleshooting steps. This role is essential for maintaining smooth daily operations in any organization that relies on computer technology.

What are the key skills and qualifications needed to thrive as an assistant help desk technician?

To thrive as an Assistant Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a high school diploma or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems is essential for daily tasks. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage challenging situations. These skills ensure efficient issue resolution, high user satisfaction, and contribute to the smooth operation of IT services.

What are some common challenges faced by assistant help desk technicians, and how can these be addressed on the job?

Assistant Help Desk Technicians often encounter challenges such as troubleshooting a wide variety of technical issues, managing high volumes of support requests, and communicating effectively with users who have varying levels of technical understanding. Addressing these challenges typically involves staying organized with ticketing systems, developing strong problem-solving skills, and practicing patience and clear communication. Many technicians find it helpful to document recurring issues and solutions, which can speed up future resolutions and improve overall service quality.

What is the difference between Assistant Help Desk Technician vs Help Desk Technician?

AspectAssistant Help Desk TechnicianHelp Desk Technician
Required CertificationsCompTIA A+, Network+ (optional)CompTIA A+, Network+ (preferred)
Work EnvironmentEntry-level support, assisting senior staffFrontline support, troubleshooting user issues
Employer UsageIT support teams, help desk departmentsIT support teams, help desk departments

The Assistant Help Desk Technician typically performs basic support tasks under supervision, focusing on routine troubleshooting and customer service. The Help Desk Technician handles more complex issues independently, providing technical solutions and escalating when necessary. Both roles are essential in IT support, with the assistant role serving as a stepping stone to more advanced positions.

Is assistant help desk technician a good entry-level IT job?

The assistant help desk technician role is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of hardware, software, and common operating systems, making it suitable for those starting a career in IT.

What cities are hiring for Assistant Help Desk Technician jobs?

Cities with the most Assistant Help Desk Technician job openings:

What are the most commonly searched types of Help Desk Technician jobs?

The most popular types of Help Desk Technician jobs are:

What states have the most Assistant Help Desk Technician jobs?

States with the most job openings for Assistant Help Desk Technician jobs include:

Assistant Help Desk Technician jobs near you

Help Desk Technician

MileOne Autogroup

Baltimore, MD • On-site

$18 - $20/hr

Full-time

Posted 3 days ago

New

Job description


MileOne currently has an exciting opportunity for a Help Desk Technician at our corporate headquarters in Towson.
SCHEDULE: Monday - Friday
This is a fantastic opportunity for an empathetic problem solver to get on the ground floor of with a growing and dynamic company in the IT field.
Candidates will have a proven record of promoting customer service and previous IT experience is a plus but we will gladly train someone that is energetic, team oriented and professional, with outstanding telephone and written communication skills.
Help Desk Technician Duties and Responsibilities
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Collaborate with other help desk professionals to improve customer service
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Record events and problems and their resolutions into our help desk ticketing software
  • Direct unresolved issues to the next level of support personnel

Qualifications
  • Exceptional customer service, active listening and verbal and written communication skills, professional phone voice
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision making skills
  • A patient and empathetic attitude
  • Must be self-motivated and self-directed
  • Ability to diagnose and resolve basic technical issues
  • Must have reliable transportation to report to our Towson office

Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.
MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment
By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.
MOAG
CC_954 Atlantic Holding MIS
Salary Range
$18.00 - $20.00
MileOne Corporate Office
Sponsored-External and Internal
Zip Code
21204

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