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Assistant Help Desk Technician Jobs (NOW HIRING)

Saint Ursula Academy

Help Desk Technician

Cincinnati, OH · On-site

$18 - $20/hr

Help Desk Technician Mission: Saint Ursula Academy is a vibrant educational community founded on ... Provide basic technology training and guidance to faculty, staff and students. * Assist with ...

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and ... Provide monthly updates on significant support patterns or issues. * Assist with software and ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid ...

AEG

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Purpose of the Role: The IT Help Desk Technician serves as the front-line technical support ... Develop and maintain support documentation, user guides, and knowledge base articles. * Assist with ...

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... Walk through and assist the customer with the troubleshooting and problem-solving process. * Direct ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work Authorization: US Citizens / Green Card Holders Only Duration: Long-Term Schedule: Monday-Friday, 8:00 AM ...

Edward Rose & Sons

Help Desk Technician

Bloomfield Hills, MI

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... Walk through and assist the customer with the troubleshooting and problem-solving process. * Direct ...

C3EL

Senior Help Desk Technician

Anchorage, AK · On-site

$20.50 - $27.50/hr

The Senior Help Desk Technician will troubleshoot hardware and software issues, support system imaging and deployment, and assist with network and Active Directory management in support of U.S ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... issues • Assist users with general inquiries and "how to" guidance related to systems and ...

Iowa Digestive Disease Center

Help Desk Technician

Clive, IA · On-site

$18.75 - $25.50/hr

The Help Desk Technician will troubleshoot hardware, software, network, account, and access-related issues; respond to support requests; assist with onboarding and offboarding; and escalate complex ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ · On-site

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. - 4:30 p.m.

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office.

Iowa Digestive Disease Center

Help Desk Technician

Clive, IA · On-site

$18.75 - $25.50/hr

The Help Desk Technician will troubleshoot hardware, software, network, account, and access-related issues; respond to support requests; assist with onboarding and offboarding; and escalate complex ...

#twiceasnice Recruiting

Help Desk Technician

Petoskey, MI · On-site

$50K - $55K/yr

twiceasnice Recruiting is seeking a Help Desk Technician (L1) in Petoskey, MI. This entry-level role provides technical support to internal and external clients and is ideal for candidates with 1-3 ...

#twiceasnice Recruiting

Help Desk Technician

Petoskey, MI · On-site

$50K - $55K/yr

twiceasnice Recruiting is seeking a Help Desk Technician (L1) in Petoskey, MI. This entry-level role provides technical support to internal and external clients and is ideal for candidates with 1-3 ...

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Assistant Help Desk Technician information

See salary details

$10

$20

$33

How much do assistant help desk technician jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for assistant help desk technician in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is an assistant help desk technician?

Assistant Help Desk Technicians are entry-level IT professionals who provide support to users encountering technical issues with computer systems, software, and hardware. They assist in troubleshooting problems, answering user queries, and escalating more complex issues to higher-level technicians or IT staff. Their responsibilities often include setting up new equipment, maintaining records of issues, and guiding users through basic troubleshooting steps. This role is essential for maintaining smooth daily operations in any organization that relies on computer technology.

What are the key skills and qualifications needed to thrive as an assistant help desk technician?

To thrive as an Assistant Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a high school diploma or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems is essential for daily tasks. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage challenging situations. These skills ensure efficient issue resolution, high user satisfaction, and contribute to the smooth operation of IT services.

What are some common challenges faced by assistant help desk technicians, and how can these be addressed on the job?

Assistant Help Desk Technicians often encounter challenges such as troubleshooting a wide variety of technical issues, managing high volumes of support requests, and communicating effectively with users who have varying levels of technical understanding. Addressing these challenges typically involves staying organized with ticketing systems, developing strong problem-solving skills, and practicing patience and clear communication. Many technicians find it helpful to document recurring issues and solutions, which can speed up future resolutions and improve overall service quality.

What is the difference between Assistant Help Desk Technician vs Help Desk Technician?

AspectAssistant Help Desk TechnicianHelp Desk Technician
Required CertificationsCompTIA A+, Network+ (optional)CompTIA A+, Network+ (preferred)
Work EnvironmentEntry-level support, assisting senior staffFrontline support, troubleshooting user issues
Employer UsageIT support teams, help desk departmentsIT support teams, help desk departments

The Assistant Help Desk Technician typically performs basic support tasks under supervision, focusing on routine troubleshooting and customer service. The Help Desk Technician handles more complex issues independently, providing technical solutions and escalating when necessary. Both roles are essential in IT support, with the assistant role serving as a stepping stone to more advanced positions.

Is assistant help desk technician a good entry-level IT job?

The assistant help desk technician role is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of hardware, software, and common operating systems, making it suitable for those starting a career in IT.

What cities are hiring for Assistant Help Desk Technician jobs?

Cities with the most Assistant Help Desk Technician job openings:

What are the most commonly searched types of Help Desk Technician jobs?

The most popular types of Help Desk Technician jobs are:

What states have the most Assistant Help Desk Technician jobs?

States with the most job openings for Assistant Help Desk Technician jobs include:

Assistant Help Desk Technician jobs near you

Help Desk Technician

Joint Strategic Technologies

Hurlburt Field, FL

$18.25 - $24.75/hr

Full-time

Re-posted 25 days ago

Job description

Overview

JST is seeking a Help Desk Technician to join our team. The Help Desk Specialist will provide local and remote Technical Support Services for end user support. 

This is a full-time position on-site in Hurlburt Field, FL. JST offers a full benefit package, a collaborative work environment and strong company culture.


Help Desk Technician Responsibilities

  • Provide a total customer support service as a single point of contact for all issues relating to IT and IS services
  • Provide local and remote Technical Support Services for end user support
  • Maintain and return customers to normal IT Operations with the smallest possible impact
  • Provide support for IT Solutions software and hardware service requests and incidents
  • Resolve service desk tickets
  • Tier I aids support to the Proven IT Help Desk which is the first line of support for our customers
  • Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues
  • Works with clients over the phone to investigate issues and provide solutions
  • Documents calls and resolutions to ensure continuity throughout the team
  • Be able to rotate schedules if needed.


Help Desk Technician Qualifications

  • Active DoD Secret clearance
  • CompTIA Security+ certification
  • Customer Service experience

About Joint Strategic Technologies (JST)

No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take-action, thus improving overall organizational growth and employee development.

Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement.

JST is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. JST will not tolerate discrimination or harassment.

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