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Assistant Front Desk Manager Jobs (NOW HIRING)

Crescent

Assistant Front Desk Manager

Quincy, MA · On-site

$18.50 - $23.25/hr

As Assistant Front Desk Manager, you'll partner with the Front Office Manager to oversee the daily operation of the Front Desk, ensuring every guest receives genuine, attentive, and seamless service ...

Avion Hospitality

Assistant Front Desk Manager

Kansas City, MO · On-site

$17 - $21.50/hr

Front Desk Assistant Manager The Front Desk Assistant Manager is responsible for assisting the Front Office Director with the operation of the Front Office in an attentive, friendly, efficient and ...

Xanterra

Front Desk Supervisor

Williams, AZ · On-site

$20.25/hr

Never leave a guest unsatisfied. * Assist the Director of Lodging and/or Assistant Front Desk Manager in training all front desk staff. Using Guest Service Agent Training Manual. * Perform all ...

Crescent Hotels

Assistant Front Desk Manager

Quincy, MA · On-site

$18.50 - $23.25/hr

As Assistant Front Desk Manager, you'll partner with the Front Office Manager to oversee the daily operation of the Front Desk, ensuring every guest receives genuine, attentive, and seamless service ...

Boyne Resorts

Front Desk Manager - Summit Hotel

Big Sky, MT · On-site

$18.75 - $24.25/hr

Overview The Front Desk Manager assists the Assistant Hotel Manager and the General Manager in maintaining and improving front desk operations by training, scheduling, monitoring, and motivating ...

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Assistant Front Desk Manager information

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How much do assistant front desk manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for assistant front desk manager in the United States is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an assistant front desk manager?

To thrive as an Assistant Front Desk Manager, you need strong organizational, customer service, and administrative skills, typically supported by experience in hospitality or a related field. Familiarity with property management systems (PMS), reservation software, and sometimes certifications like Certified Front Desk Representative (CFDR) are valuable. Excellent communication, leadership, and problem-solving abilities help you manage guest relations and support the front desk team. These competencies ensure efficient operations, enhanced guest satisfaction, and smooth team coordination in a busy hotel environment.

What are some common challenges faced by an assistant front desk manager, and how can they be addressed?

Assistant Front Desk Managers often encounter challenges such as managing high guest volumes during peak hours, resolving conflicts among team members, and ensuring consistent service quality. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential to address these challenges. Proactively training staff, implementing clear procedures, and fostering a collaborative team environment can help maintain smooth operations and positive guest experiences.

What is the difference between Assistant Front Desk Manager vs Front Desk Supervisor?

AspectAssistant Front Desk ManagerFront Desk Supervisor
ResponsibilitiesSupports front desk operations, assists in staff management, handles guest issues, and reports to management.Oversees daily front desk activities, manages staff schedules, and ensures guest satisfaction.
CredentialsHigh school diploma or equivalent; hospitality experience often preferred.Similar credentials; hospitality or customer service experience required.
Work EnvironmentHotel front desk, administrative setting, team collaboration.Hotel lobby, customer service environment, team supervision.

While both roles support front desk operations, the Assistant Front Desk Manager typically assists the manager and handles administrative tasks, whereas the Front Desk Supervisor directly oversees staff and daily guest interactions. Both positions require similar credentials and work in comparable environments, but their focus differs slightly on management scope and responsibilities.

What does an assistant front desk manager do?

An assistant front desk manager oversees daily front desk operations, supervises staff, handles guest inquiries and complaints, and ensures smooth check-in and check-out processes. They often assist with administrative tasks, maintain customer service standards, and may use property management systems to coordinate reservations and billing.
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Assistant Front Desk Manager jobs near you
Infographic showing various Assistant Front Desk Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $40,289 per year, or $19.4 per hour.

Royal Caribbean - Asst. Front Desk Manager

Remote

ISMIRA Recruitment Agency
See more jobs at ISMIRA Recruitment Agencyexternal

$18 - $22.50/hr

Other

Medical, PTO

Re-posted 19 days ago

Job description

Assistant Front Desk Manager

ISMIRA Agency is actively recruiting for the position of Assistant Front Desk Manager onboard Royal Caribbean Cruises. The Assistant Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations Team, the Assistant Front Desk Manager is the liaison between the Guest Relations Team and all Hotel and Marine Departments to support proactive anticipation to every guest's needs and expectations.

Benefits:

  • Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
  • Earn recognition and career advancement opportunities
  • Travel around the World
  • Experience working with more than 72 nationalities
  • Permanent job with contract 6-8 months onboard followed by 60 days of vacation
  • Save Money as you do not pay for food and accommodation on board
  • Competitive salary (find out when apply)
  • Visa fee will be reimbursed on board
  • Medical insurance provided during contract

Responsibilities:

  • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and guest relations for all interactions and calls providing impeccable quality of a personalized service to internal and external guests and crew alike
  • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
  • Leading from the front and working alongside the Front Desk Team, readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
  • Due diligence, care and attention to detail in all interactions, with elevated focus on telephone operations and precision during financial transactions and cash float operations
  • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
  • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership

Requirements:

  • Minimum of two (2) years guest facing service experience in a luxury environment, supervising teams of 10 or more.
  • Combination of education equivalent to high school diploma or any other source of education, training experience that provides the required knowledge, skills and abilities.
  • Confident, well-groomed appearance with a warm and welcoming demeanor. Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution.
  • Ability to fulfill the above mentioned Key Responsibilities and all reasonable company requests.
  • Completion of two contracts in a guest contact / front-of-house capacity or have significant experience in a telecommunications/hospitality role focusing on conflict resolutions. Must have a shipboard performance rating above "Effective" and pass the Talent Plus Assessment (Exceptional cases can be reviewed on a "case by case basis")
  • Ability to speak English clearly, distinctly and cordially with guests.
  • Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
  • Fluency in additional language: French, Italian, Portuguese, German, Mandarin and Spanish language.
  • Minimum 21 years old.

Note: Nationalities that we can process: For additional security / background check may be required Last updated: March 15, 2024

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