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Assistant Dispatch Manager Jobs in Georgia (NOW HIRING)

LiftOne

Dispatcher

Braselton, GA · On-site

Responsible for WIP and dispatch of assigned technicians. Keep service manager informed of ... Review service dashboard reports and assist service management as a solutions provider to improve ...

LiftOne

Dispatcher

Braselton, GA · On-site

Responsible for WIP and dispatch of assigned technicians. Keep service manager informed of ... Review service dashboard reports and assist service management as a solutions provider to improve ...

CLIPPER PETROLEUM INC

Dispatcher

Flowery Branch, GA · On-site

$20/hr

Job Overview As a Dispatcher at True North Energy Solutions, you'll play a key role in coordinating ... Assist the Service and Environmental Compliance Managers with service-related tasks as needed. • ...

CLIPPER PETROLEUM INC

Dispatcher

Flowery Branch, GA

$20/hr

Job Overview As a Dispatcher at True North Energy Solutions, you'll play a key role in coordinating ... Assist the Service and Environmental Compliance Managers with service-related tasks as needed. • ...

Shambaugh

Administrative Assistant

Norcross, GA · On-site

$17 - $23/hr

Administrative Assistant Shambaugh is looking for an Administrative Assistant. In this position you ... Dispatching or scheduling experience with Technicians, Project Managers, etc. preferred * Proven ...

Greenbush Logistics, Inc.

Dispatcher

Conyers, GA · On-site

Assists Terminal Manager in daily dispatch duties- including planning trucks both inbound and ... Help monitor ELDs through Transflo and assist drivers with any problems associated with the ELD.

Sims Crane and Equipment

DISPATCHER

Atlanta, GA · On-site

Manage company assets and employees in an efficient manner by offering responsible and innovative solutions to common dispatch issues ensuring safety standards and compliance.  * Electronically ...

Verida Inc

DHS Dispatcher

Villa Rica, GA · On-site

ESSENTIAL FUNCTIONS * Assist consumers and clients efficiently and promptly by maintaining a polite ... Schedule standing orders and demand trips using the E-Trip transportation management system.

Parts Authority

Dispatcher

Atlanta, GA · On-site

$16.50/hr

Parts Authority has a team of professionally trained, experienced counter people to assist in ... Use the dispatch program to track orders from other stores and set up/ distribute runs to drivers

Parts Authority

Dispatcher

Atlanta, GA

$16.50/hr

Parts Authority has a team of professionally trained, experienced counter people to assist in ... Use the dispatch program to track orders from other stores and set up/ distribute runs to drivers

Premier Networx, Inc.

Service Desk Dispatcher

Augusta, GA · On-site

$17.50 - $23.25/hr

Coordinate with the Service Desk Manager to report resource utilization and ticket completion rates * Assist in identifying bottlenecks or inefficiencies in the dispatch process * Improve team ...

Premier Networx, Inc.

Service Desk Dispatcher

Augusta, GA · On-site

$17.50 - $23.25/hr

Coordinate with the Service Desk Manager to report resource utilization and ticket completion rates * Assist in identifying bottlenecks or inefficiencies in the dispatch process * Improve team ...

Steam Team Atlanta

Be Seen First

Assistant Office Manager

Auburn, GA · On-site

$18 - $25/hr (+ commission)

The Assistant Office Manager plays a key role in supporting a small team of 1-5 members by ... Office staff answer emergency service calls, schedule technicians, dispatch crews and equipment ...

Steam Team Atlanta

Be Seen First

Assistant Office Manager

Auburn, GA · On-site

$18 - $25/hr (+ commission)

The Assistant Office Manager plays a key role in supporting a small team of 1-5 members by ... Office staff answer emergency service calls, schedule technicians, dispatch crews and equipment ...

AAA Auto Club Group

Fleet Dispatcher

Marietta, GA · On-site

$18.73/hr

... dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio ... You will receive and manage calls related to emergency and / or commercial road service, utilizing ...

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Assistant Dispatch Manager information

What does an assistant dispatch manager do?

An Assistant Dispatch Manager supports the Dispatch Manager in overseeing the daily operations of a dispatch department, which is responsible for scheduling and coordinating the movement of vehicles, goods, or personnel. They help manage dispatch staff, ensure timely and efficient deliveries, resolve logistical issues, and maintain communication with drivers and clients. Their role often includes monitoring performance, ensuring compliance with safety regulations, and assisting in training new dispatchers.

What are the key skills and qualifications needed to thrive as an assistant dispatch manager, and why are they important?

To thrive as an Assistant Dispatch Manager, you need a solid understanding of logistics, scheduling, and transportation management, often supported by relevant experience or a degree in business or supply chain. Familiarity with dispatch management software, GPS tracking systems, and Microsoft Office Suite is typically required. Strong organizational skills, attention to detail, and effective communication are vital soft skills for coordinating teams and resolving issues quickly. These skills and qualities ensure efficient operations, timely deliveries, and effective team leadership in a fast-paced environment.

What are some common challenges faced by assistant dispatch managers, and how can they be overcome?

Assistant Dispatch Managers often face challenges such as coordinating communication between drivers and clients, managing last-minute schedule changes, and ensuring timely deliveries despite unforeseen delays. Effective problem-solving skills and the ability to remain calm under pressure are crucial. Building strong relationships with team members and drivers, utilizing dispatch software efficiently, and maintaining clear communication channels can help overcome these challenges and keep operations running smoothly.

What is the difference between Assistant Dispatch Manager vs Dispatch Coordinator?

AspectAssistant Dispatch ManagerDispatch Coordinator
CredentialsHigh school diploma; some roles prefer experience in logistics or managementHigh school diploma; experience in logistics or customer service often preferred
Work EnvironmentOffice setting, overseeing dispatch operations and team coordinationOffice or field setting, coordinating daily dispatch activities and communication
Employer & Industry UsageLogistics, transportation, delivery companiesTransportation, courier services, freight companies
Search & Comparison IntentUnderstanding managerial support roles in dispatchDay-to-day dispatch coordination and communication tasks

The Assistant Dispatch Manager typically has a supervisory role, supporting dispatch operations and managing staff, while the Dispatch Coordinator focuses on coordinating daily dispatch activities and communication. Both roles are essential in logistics and transportation industries, but they differ in responsibilities and level of oversight.

What cities in Georgia are hiring for Assistant Dispatch Manager jobs?

Cities in Georgia with the most Assistant Dispatch Manager job openings:

Assistant Dispatch Manager jobs near you

Dispatcher

LiftOne

Braselton, GA • On-site

Full-time

Posted 15 days ago

LiftOne rating

9.2

Company rating: 9.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

9th of 176 rated vehicle equipment hire

Job description

Description
Position at LiftOne
Find Your Career With LiftOne
We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.
LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.
We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.
Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.
Summary
The Dispatcher is responsible for specific daily administrative service functions in support of our branch operations while maintaining a high level of customer satisfaction. This person will help to train and mentor new team members.
Essential Functions
  • Create, monitor, and manage the service technician work calendars and assignments, ensuring efficiency and full utilization. This will include dispatching technicians to customer locations.
  • Responsible for WIP and dispatch of assigned technicians. Keep service manager informed of completion status.
  • Monitor back ordered parts to ensure the technicians are aware when the parts are received.
  • Ensure that the service technicians being dispatched have the training, parts needed, and certifications necessary to perform the work assigned.
  • Maintain regular communication with the service technicians throughout the day.
  • Proactively contact customers to keep them informed on the service to their equipment.
  • Field customer calls, gather appropriate and necessary information, and provide excellent customer service to include follow up communications and honoring our commitments.
  • Monitor real time work in process and maintain its age to branch goal, review with service manager on a weekly basis.
  • Conduct daily recap of the status of projects and assignments and review with your service manager.
  • Maintains appropriate records, files, documentation, etc.
  • Overcome objections and handle tough conversations both internally and externally, keep service manager informed.
  • Review service dashboard reports and assist service management as a solutions provider to improve key customer and business performance metrics.
  • High ability to multitask and prioritize responsibilities.
  • Administer the service process from creation of work order all the way through creation of an invoice working with a team of assigned technicians.
  • Other duties as assigned.

Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.
Education and/or Experience
  • High school degree (or equivalent); Associate's degree from a two-year college highly preferred;
  • Previous experience within a field service environment strongly preferred, to include time management and dispatching of field service personnel.
  • Prior experience in a service-oriented environment and use of a service scheduling software highly preferred
  • Ability to maximize use of CRM and field service management system.
  • Strong customer service and follow up skills.
  • Strong communication skills to include internal and external communications, conflict resolution, and the ability to discuss technical situations with customers and technicians required.
  • Experience delivering on responsibilities and commitments while working in a fast-paced environment.

Computer Skills
  • Microsoft Office (Word, Excel, Outlook and PowerPoint)
  • Scheduling and Time Management software/programs
  • Experience with Windows based programs
  • Preferred experience with SalesForce and/or ServiceMax

Workplace Requirements
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.
We are an Equal Opportunity Employer
We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.
#LiftOne
EEO/AA Employer. All qualified individuals are encouraged to apply.

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