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Assistant Debit Card Fraud Analyst Jobs in Indiana

Citizens Bank

Customer Care Specialist

Mooresville, IN · On-site

$16.75 - $22.25/hr

... Visa debit card, accepting loan payments, and processing digital transactions. * Assist customers remotely through the telephone, ITM, online banking, e-mail, and chat system. * Cross-sells bank ...

New

Old National Bank

Bankcard Maintenance Supv

Evansville, IN · On-site

$51K - $93K/yr

... analytical work, monitoring settlement activities, and ensuring accurate maintenance processes across multiple disciplines, including fraud, debit card, commercial card, Zelle, ACH, and other payment ...

Purdue Federal Credit Union

Member Consultant

Lafayette, IN · On-site

$15.75 - $19.75/hr

Research and resolve account issues Responsible for performing various card (ATM and Debit) related ... Researching fraud, transaction history, payments, and purchases * Completing loss and stolen ...

Purdue Federal Credit Union

Member Consultant

Lafayette, IN · On-site

$15.75 - $19.75/hr

Research and resolve account issues Responsible for performing various card (ATM and Debit) related ... Researching fraud, transaction history, payments, and purchases * Completing loss and stolen ...

Purdue Federal Credit Union

Member Consultant

Crown Point, IN · On-site

$15.50 - $19.50/hr

Research and resolve account issues Responsible for performing various card (ATM and Debit) related ... Researching fraud, transaction history, payments, and purchases * Completing loss and stolen ...

Jimmy John's

Delivery Driver

Bloomington, IN

$14.50 - $18.25/hr

This card works just like a debit card you would get from a bank and also has an easy-to-use app ... and assist with the cleaning of the store. Delivery is a customer service job so following ...

Jimmy John's

Delivery Driver

Bloomington, IN

$15.50 - $19.50/hr

This card works just like a debit card you would get from a bank and also has an easy-to-use app ... and assist with the cleaning of the store. Delivery is a customer service job so following ...

Jimmy John's

Delivery Driver

Bloomington, IN

$15.50 - $19.50/hr

This card works just like a debit card you would get from a bank and also has an easy-to-use app ... and assist with the cleaning of the store. Delivery is a customer service job so following ...

Ascend Staffing

General Labor

Walton, IN · On-site

$14.50 - $18/hr

Direct deposit & debit card payment options * Health, vision, dental, life, and disability ... Complete all assigned tasks in a quickly and safely * Assist in building scaffolding and temporary ...

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All JobsDebit Card Fraud Analyst JobsAssistant Debit Card Fraud Analyst JobsAssistant Debit Card Fraud Analyst Jobs in Indiana

Assistant Debit Card Fraud Analyst information

What does an assistant debit card fraud analyst do?

An Assistant Debit Card Fraud Analyst helps monitor, detect, and investigate suspicious transactions on debit card accounts to prevent and minimize financial losses due to fraud. Their duties often include analyzing transaction data, reviewing alerts, assisting with case documentation, and communicating with customers or other departments to resolve issues. They work under the supervision of senior analysts and use specialized software tools to identify patterns of fraudulent activity. This role is essential for maintaining the security and trust of a financial institution’s customers.

What are the key skills and qualifications needed to thrive as an assistant debit card fraud analyst?

To thrive as an Assistant Debit Card Fraud Analyst, you need strong analytical skills, attention to detail, and typically a background in finance, accounting, or a related field. Familiarity with fraud detection software, banking systems, and data analysis tools such as Excel or SQL is important, and certifications like Certified Fraud Examiner (CFE) can be advantageous. Excellent communication, critical thinking, and problem-solving abilities help you collaborate with team members and handle sensitive investigations effectively. These skills and qualities are essential to accurately identify and mitigate fraudulent activity, protect customers, and minimize financial losses for the organization.

What are some common challenges faced by assistant debit card fraud analysts, and how can they be overcome?

Assistant Debit Card Fraud Analysts often face the challenge of quickly identifying and investigating suspicious transactions while minimizing disruption to legitimate cardholders. Balancing efficiency with accuracy is crucial, as false positives can frustrate customers and false negatives can result in loss. Staying updated on the latest fraud techniques and collaborating closely with team members in risk management and customer service can help overcome these challenges. Regular training and use of advanced fraud detection tools also play a key role in maintaining effectiveness in this role.
What are popular job titles related to Assistant Debit Card Fraud Analyst jobs in Indiana? For Assistant Debit Card Fraud Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Assistant Debit Card Fraud Analyst jobs in Indiana look for? The top searched job categories for Assistant Debit Card Fraud Analyst jobs in Indiana are:
What cities in Indiana are hiring for Assistant Debit Card Fraud Analyst jobs? Cities in Indiana with the most Assistant Debit Card Fraud Analyst job openings:
Assistant Debit Card Fraud Analyst jobs near you
Infographic showing various Assistant Debit Card Fraud Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Customer Care Specialist

Citizens Bank

Mooresville, IN • On-site

$16.75 - $22.25/hr

Full-time

Posted 2 days ago

New

Job description

Summary of Job Responsibilities:
Under general supervision, and in line with established policies and procedures, provides a variety of service functions, including processing checking and savings accounts, loan payments, cashing checks and cross selling via video support. Responsible for balancing each day's transactions. Accountable for complying with all Bank Secrecy and Anti Money Laundering regulations, bank policies and procedures. A Customer Care Specialist provides excellent customer service by resolving customer inquiries or needs. A Customer Care Specialist must understand the benefits and features of products and services in order to assist our customers in buying decisions and problem resolution.
Essential Job Duties:
  1. Is accountable for representing the bank to the customer in a courteous, professional manner, and for providing prompt, efficient, and accurate service in processing transactions.
  2. Processes check and other negotiable instruments with a keen eye for fraudulent activity as well as other risks including but not limited to inconsistent amounts, endorsements or alterations. Determines negotiability and makes funds available per regulations. Process all other bank-related transactions in accordance with deepening the customer relationship.
  3. Performs various operational tasks which include but are not limited to: verifying account balances, processing account transfers, stop payment, change of address, providing online and mobile banking support, handling ACH and debit card disputes, lost or stolen account information, providing support for ATM/Visa debit card, accepting loan payments, and processing digital transactions.
  4. Assist customers remotely through the telephone, ITM, online banking, e-mail, and chat system.
  5. Cross-sells bank services, explaining such matters as various types of accounts and certificates. Suggests the use of safe deposit boxes, ATM, automatic loan payments, etc.
  6. Receives payments for loan accounts, ensuring the payments equal the amount due and all late charges, if applicable, are collected.
  7. Operates in a team environment assisting in the completion of tasks necessary to either secure company assets or provide excellent customer service.

  1. Answers the phone via a multi-line phone system and actively listens to, communicates, troubleshoots and quickly resolves Customer issues. Performs any follow-up with the Customer in a timely manner.

Skills and Abilities Required:
  1. The ability to communicate, speak clearly, and demonstrates a high level of interpersonal skills necessary to represent the bank in dealing with customers.
  2. The ability to read, write, and speak English; and to perform simple arithmetic calculations. Fluency in multiple languages is a plus.
  3. Mental/visual skills effectively and efficiently verify customer transactions.
  4. Strong computer skills with both desktop and handheld platforms. Demonstrative effectiveness at using apps from financial institutions.
  5. Must have a flexible schedule.

Minimum Level of Performance and Training Normally Required:
  1. A high school diploma or equivalent.
  2. Successful completion of pre-employment test, drug screen, background check, and credit check.
  3. Three years of previous customer service experience, with banking experience preferred.
  4. Flexible schedule Monday-Friday and Saturday morning availability.

Working Conditions:
  1. Minimum discomfort from noise, heat, dust, and other causes.
  2. Call center environment that can get noisy due to volume of calls received.
  3. Exposed to upset Customers.

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