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Assistant Customer Success Manager Jobs in Raleigh, NC

Bandwidth

Global Customer Success Manager

Raleigh, NC · On-site

The Global Customer Success Manager plays a key role in delivering a consistent, high-quality ... * Assist in resolving operational issues by working with internal teams to identify root causes ...

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

Bandwidth

Global Customer Success Manager

Raleigh, NC · On-site

The Global Customer Success Manager plays a key role in delivering a consistent, high-quality ... * Assist in resolving operational issues by working with internal teams to identify root causes ...

SAS

Manager, Customer Success

Cary, NC · On-site

Communicate well to customer leaders and agencies/departments to assist in their efforts to solve ... Directly manage a team of Customer Success Managers as it relates to Americas Programmatic Accounts

ServiceTrade

Senior Customer Success Manager

Durham, NC · On-site

We're looking for a Senior Customer Success Manager who's excited to make an impact. In this role, you will be responsible for providing best practice and strategy guidance that drives ServiceTrade ...

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All JobsCustomer Success JobsAssistant Customer Success Manager JobsAssistant Customer Success Manager Jobs in Raleigh, NC

Assistant Customer Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do assistant customer success manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for assistant customer success manager in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What does an Assistant Customer Success Manager do?

An Assistant Customer Success Manager supports the customer success team by helping clients achieve their goals with a company's products or services. They assist in onboarding new customers, addressing client inquiries, and ensuring overall customer satisfaction. Their role involves monitoring customer usage, gathering feedback, and escalating issues to senior team members when necessary. Ultimately, they help to build strong client relationships and contribute to customer retention.

What is the average pay for a customer success manager?

The average salary for a customer success manager typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced managers or those in high-demand industries can earn higher compensation, often supplemented with bonuses and benefits.

What are the key skills and qualifications needed to thrive as an Assistant Customer Success Manager, and why are they important?

To thrive as an Assistant Customer Success Manager, you need strong customer relationship management skills, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data analysis tools, is often required. Excellent communication, active listening, and a collaborative mindset are standout soft skills for this position. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and supporting the success of both clients and the organization.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include high-level roles such as senior management, specialized consultants, or certain sales positions in industries like finance, law, or technology. These roles often require extensive experience, advanced skills, or professional certifications, and may involve long hours or high-pressure environments.

Do CSMS make good money?

Assistant Customer Success Managers typically earn a salary that ranges from $50,000 to $80,000 annually, depending on experience, location, and company size. They may also receive bonuses or commissions based on performance and customer retention metrics. Overall, the role offers a competitive income within the customer service and account management fields.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs typically earn closer to $60,000, while experienced professionals or those in high-demand industries can earn over $100,000, often with performance bonuses and benefits.

What are some common challenges faced by Assistant Customer Success Managers, and how can they be effectively addressed?

Assistant Customer Success Managers often encounter challenges such as managing multiple client accounts simultaneously, ensuring timely communication, and balancing customer needs with company objectives. To effectively address these, strong organizational skills and proactive communication are essential. Leveraging customer relationship management (CRM) tools, regularly checking in with clients, and working closely with senior team members can help maintain high customer satisfaction while supporting the broader success strategy.
What are the most commonly searched types of Customer Success Manager jobs in Raleigh, NC? The most popular types of Customer Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Assistant Customer Success Manager jobs? Cities near Raleigh, NC with the most Assistant Customer Success Manager job openings:
Assistant Customer Success Manager jobs near you

Senior Customer Success Manager

Studycast

Raleigh, NC • On-site

Full-time

Posted 22 days ago

Job description

About Core Sound Imaging
Core Sound Imaging, a PSG company, is redefining the future of medical imaging through innovative, cloud-based technology. Our flagship platform, Studycast®, is a comprehensive PACS solution designed to enhance operational efficiency, reduce costs, and accelerate the delivery of patient care.
Studycast seamlessly integrates the entire imaging workflow - from EMR to exam, to report, and back to EMR - within a secure, cloud-based environment. Its intuitive interface enables clinicians to view diagnostic-quality images and generate structured reports anytime, anywhere, ensuring timely and informed clinical decisions. Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology.
Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology.
About the role
The Senior Customer Success Manager (Sr. CSM) serves as a trusted advisor to our top-tier customers, driving retention, adoption, and measurable business value. This role is responsible for managing high-impact client relationships, leading executive-level business reviews, and guiding customers toward outcomes that align with their operational and strategic goals.
The Sr. CSM is an expert in understanding customer workflows, identifying areas for optimization, and framing technology solutions in business terms. Success in this role is measured by retention, account growth, and customer advocacy across an assigned portfolio of key accounts.
What you'll do
Strategic Account Ownership
  • Own the health, retention, and growth of assigned top-tier customer accounts.
  • Serve as the senior point of contact and advisor to customer executives, IT leaders, and key stakeholders.
  • Develop and maintain account success plans that align customer objectives with measurable outcomes.

Executive-Level Business Reviews
  • Lead quarterly and annual business reviews focused on customer business objectives, alignment between customer objectives and Core Sound initiatives/service, customer ROI, and forward-looking strategy.
  • Present product usage metrics, adoption trends, and business impact in a data-driven, consultative way.
  • Facilitate cross-functional participation (Sales, Product, Support) to ensure full alignment on customer needs and outcomes.

Customer Value Realization
  • Translate product functionality into business value by connecting technology outcomes to operational efficiencies and ROI.
  • Proactively identify adoption gaps or process improvements that increase value realization and customer satisfaction.
  • Collaborate with Implementation, Support, and Product to drive enhancements that strengthen client outcomes.

Growth & Opportunity Development
  • Identify and pursue expansion opportunities through consultative discovery of unmet business needs.
  • Partner with Sales to develop proposals that extend the customers' use of our platform and deepen integration across their organization.
  • Maintain an accurate record of opportunities and engagement in CRM.

Insight & Reporting
  • Monitor and report on customer health metrics, adoption trends, and engagement patterns.
  • Provide regular executive summaries and insights to internal stakeholders.
  • Maintain complete visibility into portfolio status and forecast risk or growth potential.

Continuous Improvement
  • Actively contribute to evolving Customer Success playbooks, reporting frameworks, and customer engagement models.
  • Leverage AI and analytics tools to summarize interactions, identify trends, and improve account strategy.
  • Serve as a subject-matter expert and peer resource in conducting business-level conversations with enterprise customers.

Product Expertise
  • Serve as expert on Study Cast products and competitive landscape.
  • Leverage product knowledge to able to address and resolve customer issues.
  • Serve as voice of Product Management when discussion product roadmap with customers.

Qualifications
Education and Experience:
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field required.
  • 5-7 years of progressive experience in Customer Success, Account Management, or Client Services within a SaaS or technology-driven environment. Preferably, in medical imaging and/or PACS platform industry.
  • Proven history of managing enterprise-level client relationships and driving customer retention, satisfaction, and growth.
  • Experience in leading cross-functional initiatives with Sales, Product, and Support teams to enhance customer experience and achieve business outcomes.
  • Strong background in data-driven decision-making, including the use of CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot).
  • Demonstrated ability to develop customer success strategies, optimize lifecycle engagement, and lead strategic business reviews.
  • Proven experience navigating contractual and commercial discussions with customers at the executive level.

Success Metrics:
  • Growth: Deliver measurable account expansion and solution adoption.
  • Retention: Meet or exceed company retention goals for top-tier accounts.
  • Engagement: Consistently lead impactful executive business reviews.
  • Product Adoption: Drive initiatives that increase customer value through product usage.
  • Advocacy: Increase number of customer references, case studies, or positive NPS responses.

Core Sound Imaging, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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