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Assistant Csr Jobs in Alabama (NOW HIRING)

River City

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Customer Service Representative - CSR II

Montgomery, AL · On-site

$37K - $39K/yr

We are hiring a full time Customer Service Representative II to join our team on a full-time basis ... Perform other tasks as assigned by management * Assist customers by ensuring they receive ...

VIP Personnel, Inc.

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Administrative Assistant - CSR - Automotive

Birmingham, AL · On-site

$18 - $23/hr

Organized and detail-oriented professional with strong communication, customer service, basic ... The Administrative Assistant will be answering calls, assisting customers, tracking repair progress ...

Long's

Customer Service Representative

Fairhope, AL · On-site

$14 - $15/hr

The company is also looking for someone dependable and professional who can assist with training new customer service representatives as needed. Responsibilities: * Handle incoming customer service ...

Jaguar Cleaners

Customer Service Representative

Mobile, AL · On-site

$13.75 - $18.50/hr

*IMMEDIATE OPENINGS FOR CUSTOMER SERVICE REPRESENTATIVES* We are currently conducting open ... CSRs also assist customers with tuxedo rentals, from measurements, to ensuring perfect fit, to pick ...

U-Haul

Customer Service Representative

Homewood, AL · On-site

$16 - $21.75/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Kinsey, AL · On-site

$14.50 - $19.75/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

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All JobsCsr JobsAssistant Csr JobsAssistant Csr Jobs in Alabama

Assistant Csr information

What is an assistant CSR?

Assistant CSRs, or Assistant Customer Service Representatives, are entry-level professionals who support customer service operations in a company. Their duties typically include answering customer inquiries, processing orders, handling basic complaints, and assisting senior customer service staff. They play a key role in ensuring customer satisfaction by providing timely and accurate information. Assistant CSRs often work in call centers, retail stores, or offices, and their role may vary depending on the industry. This position is a great starting point for those looking to build a career in customer service.

What are the key skills and qualifications needed to thrive as an assistant CSR, and why are they important?

To thrive as an Assistant Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude are essential soft skills for handling customer inquiries and diffusing challenging situations. These skills ensure efficient issue resolution, positive customer experiences, and contribute to the overall success of the organization.

What are some typical challenges faced by an assistant CSR and how can they effectively manage them?

Assistant CSRs (Customer Service Representatives) often handle high volumes of customer inquiries, which can be challenging when balancing speed with quality service. They may also encounter difficult or upset customers, requiring strong communication and problem-solving skills. To manage these challenges, it's important to stay organized, use active listening, and follow established protocols for escalation. Regular training and support from team members can help Assistant CSRs continuously improve their performance and adapt to changing customer needs.

What is the difference between Assistant Csr vs Customer Service Representative?

AspectAssistant CsrCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, retail, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across retail, telecom, banking, and service industriesCommon in retail, telecom, banking, and service sectors
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched for customer support jobs and roles

The Assistant Csr and Customer Service Representative roles share similar environments and industry usage, focusing on customer support. The Assistant Csr often supports senior staff and handles administrative tasks, while the Customer Service Representative directly interacts with customers. Both roles require similar credentials and are vital in customer-facing industries, making them closely related in job searches and career paths.

What are the most commonly searched types of Csr jobs in Alabama?

The most popular types of Csr jobs in Alabama are:

What cities in Alabama are hiring for Assistant Csr jobs?

Cities in Alabama with the most Assistant Csr job openings:

Assistant Csr jobs near you

Administrative Assistant / Customer Service Representative

David Porter-Farmers Insurance Agency

Trussville, AL • On-site

$15.50 - $20.25/hr

Full-time

Medical, PTO

Posted 5 days ago

Job description

Do you like customer service and administrative work?

If so, read this post.

I am a Farmers Insurance agency owner in the Trussville, Alabama area, and I am looking to hire an Administrative Assistant to join our team.

Our agency is growing, FAST.

Every month, our agency welcomes new clients, and we need an Administrative Assistant to support our sales team. This role involves managing paperwork and administrative tasks so our sales team can focus on what they do best, taking care of clients.

Here is a little about our organization:

Our agency is one of the largest and most established Farmers agencies in Alabama, built over more than three decades into a team that serves thousands of families across the state.


What is our secret sauce?

  1. People. Rather than hunting for people with insurance backgrounds, we look for people who are coachable, love working with people, and align with our values. We call these individuals A-Players. When A-Players get together, they not only excel, they have a blast doing it.
  2. Process. Our team performs at a high level largely because of the systems we have built. We are always refining our processes, and we encourage every team member to bring their ideas for improvement.
  3. Professional Growth. We are committed to both personal and professional development. We do not just preach about getting 1 percent better every day, we practice it.
  4. Competitive Compensation. We believe in paying well for outstanding work. Our compensation includes a competitive base salary plus a bonus structure that rewards results.


If you want to join our team, then apply today!


About us: We provide Auto, Home, Business, and Life insurance to help protect our clients and the things they care about. If you want to be part of a winning and competitive culture, this may be the career for you.


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities


Responsibilities

Here is a brief day in the life of our Administrative Assistant:

  1. Participate in our team morning huddle.
  2. Perform administrative tasks for the sales team.
  3. Welcome and onboard new clients.
  4. Process policy changes, take payments, and ensure a top notch client experience.
  5. Celebrate the wins with the team when we hit our goals. Enjoy tacos or donuts when the team does well!

Requirements

Here are some questions you might have:

  1. Training provided? Yes, it is comprehensive from the start.
  2. Need insurance experience? If you have some, wonderful, but if not, we will teach you everything you need to know.
  3. Our culture? A mix of healthy competition and unwavering support.
  4. Hours of operation? 8 AM to 5 PM, Monday through Friday. Yes, you get weekends and major holidays off.
  5. Remote or in person? This is an in-person role. You will work alongside our team in the office.