ZipRecruiter

Log In

1

Assistant Crisis Text Line Jobs (NOW HIRING)

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers ...

Career Strategies - Orange County

Be Seen First

Tax Credit Leasing Specialist

Santa Ana, CA · On-site

$24 - $25/hr

Currently seeking a highly motivated and experienced Assistant Manager OR Leasing Consultant with ... Call or text to apply! Office Line: 949-251-8811 Text Line: 949-239-0309 PLEASE STATE YOUR NAME ...

next page

Showing results 1-20

All JobsAssistant Crisis Text Line Jobs

Assistant Crisis Text Line information

What is the difference between Assistant Crisis Text Line vs Crisis Counselor?

AspectAssistant Crisis Text LineCrisis Counselor
Required CredentialsHigh school diploma or equivalent; training providedRelevant certifications or degrees in mental health or counseling
Work EnvironmentRemote, text-based support platformIn-person or remote, phone or in-person counseling sessions
Employer & IndustryNonprofit organizations, mental health servicesHospitals, mental health clinics, crisis centers
Common Search & UsageEntry-level, volunteer, or support roles in crisis text servicesProfessional mental health support and therapy roles

The Assistant Crisis Text Line typically involves providing immediate support via text, often as a volunteer or entry-level role, requiring minimal credentials. Crisis Counselors usually hold relevant certifications and provide more in-depth mental health support, often in clinical settings. Both roles are vital in crisis intervention but differ mainly in qualifications, work environment, and scope of practice.

What cities are hiring for Assistant Crisis Text Line jobs? Cities with the most Assistant Crisis Text Line job openings:
What are the most commonly searched types of Crisis Text Line jobs? The most popular types of Crisis Text Line jobs are:
What states have the most Assistant Crisis Text Line jobs? States with the most job openings for Assistant Crisis Text Line jobs include:
Assistant Crisis Text Line jobs near you
988 Text and Chat Counselor - Part-Time (11119)

988 Text and Chat Counselor - Part-Time (11119)

Baltimore Crisis Response, INC

Baltimore, MD • On-site

$22 - $24/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

988 Text and Chat Counselor    
 Baltimore, Maryland   
 $22.00-$24.00 Hourly     
 Part – Time | Shifts: 2:00AM-10:00PM| Every other Saturday and Sunday

Being the Leader Communities Need in Moments of Crisis.

About Us

CarePoint Response, Inc. (CPR) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We’re seeking a 988 Text and Chat Crisis Counselor to join CarePoint Response, Inc. (CPR) as part of our expanding crisis services team. In this role, you’ll be the first line of support for individuals reaching out through the 988 Suicide & Crisis Lifeline digital platforms — offering calm, compassionate, and life-saving care through text and chat.

You’ll connect with people experiencing emotional distress, suicidal thoughts, or mental health crises — providing immediate support, conducting risk assessments, and helping individuals find safety and hope in difficult moments. Using empathy, active listening, and trauma-informed techniques, you’ll guide each conversation with care and professionalism.

What You’ll Do

  • Respond promptly to incoming text and chat messages through the 988 Lifeline platform
  • Engage with users using active listening, empathy, and evidence-based crisis intervention techniques.
  • Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed.
  • Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times.
  • Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources.
  • Document all interactions accurately and promptly in electronic records per agency and legal requirements.
  • Participate in regular supervision, debriefings, and training sessions.
  • Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards.

Qualifications

  • High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred). 

Experience

  • Strong typing, written communication, and crisis de-escalation skills.
  •  Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis.
  • Bilingual or multilingual skills are preferred.

Work Environment & Equipment

  • May require some onsite training
  • Remote position with required internet connectivity and private, quiet workspace
  • Equipment provided (laptop, headset)
  • Must adhere to all HIPAA and confidentiality requirements

Why Join CPR
 Medical, Dental, and Vision Insurance.
 403(b) Retirement Plan with employer match.
 Generous PTO – Vacation, Sick, Personal, and Holidays.
 Tuition Reimbursement & Professional Development Support.
 Be part of an innovative, impact-driven team shaping the future of crisis care.

Make a Difference. Lead with Compassion.
This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments.

 Apply today and become a guiding force for change.

Apply