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Assistant Crisis Text Line Jobs (NOW HIRING)

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers ...

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Assistant Crisis Text Line information

What is the difference between Assistant Crisis Text Line vs Crisis Counselor?

AspectAssistant Crisis Text LineCrisis Counselor
Required CredentialsHigh school diploma or equivalent; training providedRelevant certifications or degrees in mental health or counseling
Work EnvironmentRemote, text-based support platformIn-person or remote, phone or in-person counseling sessions
Employer & IndustryNonprofit organizations, mental health servicesHospitals, mental health clinics, crisis centers
Common Search & UsageEntry-level, volunteer, or support roles in crisis text servicesProfessional mental health support and therapy roles

The Assistant Crisis Text Line typically involves providing immediate support via text, often as a volunteer or entry-level role, requiring minimal credentials. Crisis Counselors usually hold relevant certifications and provide more in-depth mental health support, often in clinical settings. Both roles are vital in crisis intervention but differ mainly in qualifications, work environment, and scope of practice.

What cities are hiring for Assistant Crisis Text Line jobs? Cities with the most Assistant Crisis Text Line job openings:
What are the most commonly searched types of Crisis Text Line jobs? The most popular types of Crisis Text Line jobs are:
What states have the most Assistant Crisis Text Line jobs? States with the most job openings for Assistant Crisis Text Line jobs include:
Assistant Crisis Text Line jobs near you
Crisis Line Counselor I

Crisis Line Counselor I

Pathways Inc.

Ashland, KY • On-site

$20/hr

Part-time

Re-posted 23 days ago

Job description

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws.    This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs. 

Compensation:

  • Starting at $18/hour

  • Increase to $20/hour within the first year

Schedule:

  • Saturdays, 8:15 PM – 8:45 AM

  • Flexibility to cover additional shifts during staff vacations as needed

Position Summary:

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis intervention and suicide prevention support. This role includes answering crisis calls, texts, and chats, scheduling follow-ups, referring individuals to appropriate community resources, and occasionally accompanying Mobile Crisis staff on in-person community responses.

Key Responsibilities:

  • Provide immediate crisis and suicide intervention support via phone, text, and chat

  • Refer callers to appropriate behavioral health, substance use, and emergency resources

  • Monitor the status of active cases through follow-up

  • Schedule appointments for after-hours callers

  • Accompany Mobile Crisis staff on community-based responses when needed

  • Document all interactions accurately and in a timely manner

  • Use programs such as Microsoft Word, Outlook, Excel, and Avatar (EHR)

Qualifications:

  • High School Diploma or GED (required)

  • Experience in behavioral health, crisis intervention, or call center settings preferred

  • Strong multitasking and communication skills

  • Proficient in Microsoft Office and basic EHR systems (Avatar experience a plus)

  • General knowledge of mental health, substance use, and crisis resources

  • Ability to remain calm in high-stress situations and handle sensitive conversations

  • Must be comfortable working overnight and occasionally responding in the field
     

Apply