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Assistant Call Center Analyst Jobs (NOW HIRING)

Call Center Systems Analyst - Genesys Cloud & Amazon Connect Location: Hybrid - Atlanta, GA ... Virtual assistants * Digital self-service implementations * Familiarity with contact center ...

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How much do assistant call center analyst jobs pay per year?

As of Jun 6, 2026, the average yearly pay for assistant call center analyst in the United States is $71,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $83,500.00 per year, depending on experience, location, and employer.
What cities are hiring for Assistant Call Center Analyst jobs? Cities with the most Assistant Call Center Analyst job openings:
What are the most commonly searched types of Call Center Analyst jobs? The most popular types of Call Center Analyst jobs are:
What states have the most Assistant Call Center Analyst jobs? States with the most job openings for Assistant Call Center Analyst jobs include:
Infographic showing various Assistant Call Center Analyst job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $71,673 per year, or $34.5 per hour.
Call Center Systems Analyst

Call Center Systems Analyst

CirrusLabs

Norfolk, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Job Title: Call Center Systems Analyst – Genesys Cloud & Amazon Connect

Location: Hybrid – Atlanta, GA / Richmond, VA / Connecticut / Norfolk, VA

Job Summary

Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.

Required Skills & Experience

  • 5–8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations
  • Hands-on experience with:
    • Genesys Cloud
    • Amazon Connect
    • IVR technologies
  • Experience with contact center migrations to Genesys Cloud
  • Experience supporting:
    • Conversational AI
    • Chatbots
    • Virtual assistants
    • Digital self-service implementations
  • Familiarity with contact center platforms such as:
    • Genesys
    • NICE
    • Amazon Connect
  • Understanding of AI-enabled service capabilities including:
    • Agent assist
    • Knowledge retrieval
    • Automation
    • Intelligent routing
  • Understanding of healthcare domain
  • Strong analytical, communication, and collaboration skills