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Assistant Call Center Analyst Jobs (NOW HIRING)

Apexon

Porter Call Center Operations Analyst

Plano, TX · On-site

$13.75 - $17/hr

We enable #HumanFirstDIGITAL Exp -6+yrs Porter Call Center Operations Analyst Digital the DE for Analytics) being asked to be onsite in the Florida call center. Porter- Business Analyst (Analytics ...

iQuasar LLC

Service Center Analyst

$21.63/hr

Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ · On-site

$18 - $22/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

iQuasar LLC

Service Center Analyst

Washington, DC · On-site

$21.63/hr

Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Provide one-to-one telephone contact with consumers and providers. Assist with password resets. Accurately respond to incoming calls received by the call center. Accurately document all interactions ...

Global Channel Management

Call Center

Helena, MT · On-site

$15.25 - $19/hr

Call Center Helena, MT, United States $ 14.00 - 15.00 (US Dollar) Call center needs 1 year medical ... Ability to communicate clearly and confidently Ability to multi-task Ability to analyze new ...

GDIT

Call Center Speech Analyst - REMOTE!

WV · Remote

$50K - $66K/yr

Analytics, Customer Service, Data Analytics, Medicare, Microsoft Office Certifications: None ... Prior experience working in a call center or customer service environment. Technical Skills

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How much do assistant call center analyst jobs pay per year?

As of Jun 28, 2026, the average yearly pay for assistant call center analyst in the United States is $71,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $83,500.00 per year, depending on experience, location, and employer.
What cities are hiring for Assistant Call Center Analyst jobs? Cities with the most Assistant Call Center Analyst job openings:
What are the most commonly searched types of Call Center Analyst jobs? The most popular types of Call Center Analyst jobs are:
What states have the most Assistant Call Center Analyst jobs? States with the most job openings for Assistant Call Center Analyst jobs include:
Assistant Call Center Analyst jobs near you
Infographic showing various Assistant Call Center Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,673 per year, or $34.5 per hour.

Call Center /Help Desk Analyst [5d in office & 5d out of the office]

STI

Dauphin, PA • On-site

$18.25 - $25/hr

Full-time

Posted 5 days ago

Job description

Call Center Analyst/Help Desk Analyst [5d in office & 5d out of the office]
Dauphin County, PA
3+ months
DOS- Help Desk Analyst HDA1 A4 SC3
Contractors will work 5 days in the office and 5 days out of the office.
They can actually do 8AM - 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.
They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix.
The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that.
The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.
Role Description:
• Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
• Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
• Escalates issues in accordance with defined procedures.
• Assists users through problem solving steps.
• Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
• Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
• Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
• Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
• Communicates accurate and useful status updates.
• Manages and reports time spent on all work activities.
• Follows quality standards.
• Able to work in a team environment.
• Completes assigned tasks.
• Strong communication skills; both written and spoken.

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