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Assistant Bdc Manager Jobs in Wisconsin (NOW HIRING)

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Assistant Bdc Manager information

What is an assistant BDC manager?

Assistant BDC Managers are professionals who support the Business Development Center (BDC) operations in automotive dealerships or similar businesses. They help oversee the BDC team, manage customer leads, monitor performance metrics, and ensure effective communication between customers and the sales team. Their role often includes training staff, assisting with scheduling, and implementing strategies to improve customer engagement and sales opportunities. Assistant BDC Managers play a key part in maintaining high customer satisfaction and achieving sales goals.

What skills and qualifications are needed to be an assistant BDC manager?

To thrive as an Assistant BDC Manager, you need strong organizational, sales, and customer service skills, often supported by experience in automotive or call center environments. Familiarity with CRM software, phone systems, and lead management tools is typically required. Excellent communication, leadership, and problem-solving abilities help you motivate teams and build customer trust. These competencies are crucial for maximizing lead conversion, ensuring smooth operations, and driving business growth in a competitive market.

What are common challenges faced by an assistant BDC manager in a dealership setting?

As an Assistant BDC Manager, you may encounter challenges such as maintaining high response rates to customer inquiries, ensuring consistent follow-up by the team, and adapting to evolving technology platforms used for customer relationship management. Balancing administrative tasks with coaching and motivating your BDC representatives can also be demanding. Effective communication and adaptability are key to overcoming these obstacles and driving team performance in a fast-paced dealership environment.

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The top searched job categories for Assistant Bdc Manager jobs in Wisconsin are:

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Cities in Wisconsin with the most Assistant Bdc Manager job openings:

Assistant Bdc Manager jobs near you

Experienced Appointment Coordinator - Automotive BDC

Mark Toyota of Plover

Plover, WI • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Join the Mark Toyota Family – Where People Come First!

For over 36 years, Mark Toyota of Plover has proudly served our community as a family-owned dealership built on trust, respect, and exceptional customer service. We believe in doing things the right way — by taking care of our customers and our team members.

If you’re an energetic, detail-oriented professional who loves helping people and thrives in a fast-paced environment, we’d love to have you on our team as an Experienced Appointment Coordinator in our Service Department.

What You’ll Do:

As an Appointment Coordinator, you’ll be the friendly voice and helpful guide for our guests - ensuring every service visit starts and ends with a great experience.

Key Responsibilities:

  • Greet and assist customers over the phone, email, and text — scheduling service appointments efficiently and accurately

  • Help customers identify their service needs and explain maintenance recommendations

  • Learn and master our scheduling system to ensure the Service Department runs smoothly

  • Make follow-up calls after service visits to ensure satisfaction and encourage return business

  • Conduct follow-ups on declined services to help customers take care of their vehicles and generate additional sales opportunities

  • Support the Service Manager with additional administrative and customer service tasks as needed

What We’re Looking For:

  • Prior experience in appointment scheduling or a customer service role (automotive experience a plus!)

  • Excellent communication and people skills — you enjoy talking to customers and solving problems

  • Organized, detail-oriented, and able to multitask in a busy environment

  • Basic computer skills and the ability to learn new systems quickly

  • A professional, positive, and team-oriented attitude

We’re also willing to train the right candidate who brings great energy and a desire to grow!

Why You’ll Love Working Here:

At Mark Toyota, you’re not just an employee - you’re part of the family. We invest in our people and celebrate our successes together.

Here’s what we offer:

  • Competitive hourly pay: $16.00 – $18.00/hour + incentives

  • Growth and advancement opportunities within the dealership

  • Supportive, fun, and team-focused work environment

  • Medical, Dental, and Vision Insurance (Aflac)

  • 401(k) with company match

  • Ongoing training (in-house and from Toyota)

  • Paid holidays and vacation after probation period

  • Regular team outings and events — pizza parties, taco Tuesdays, and more!

  • Employee discounts on products and services

Schedule:

  • Primarily 7 AM – 4 PM, with flexibility to ensure full coverage during business hours

Ready to Join Our Team?

If you’re looking for a place where your work is valued, your growth is supported, and your team feels like family - apply today!

Apply now to join the Mark Toyota of Plover family and help us continue our tradition of outstanding customer service.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.