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Arise Chat Support Jobs (NOW HIRING)

Tierpoint

EOC Support Analyst

Norristown, PA

$23/hr

Maintain professionalism in all communications via phone, chat, and email. * Ability to follow ... Must be available to work all shifts if coverage gaps arise. * Proven ability to work effectively ...

Tierpoint

EOC Support Analyst

Norristown, PA · On-site

$23/hr

Maintain professionalism in all communications via phone, chat, and email. * Ability to follow ... Must be available to work all shifts if coverage gaps arise. * Proven ability to work effectively ...

Tierpoint

EOC Support Analyst

Saint Louis, MO · On-site

$23/hr

Maintain professionalism in all communications via phone, chat, and email. * Ability to follow ... Must be available to work all shifts if coverage gaps arise. * Proven ability to work effectively ...

Tierpoint

EOC Support Analyst

Saint Louis, MO · On-site

$23/hr

Maintain professionalism in all communications via phone, chat, and email. * Ability to follow ... Must be available to work all shifts if coverage gaps arise. * Proven ability to work effectively ...

Orion Lending

Be Seen First

Mortgage Broker Support Specialist (remote)

Orange, CA · Remote

$24 - $26/hr

... chat. The number one goal of this role is to enable customer success. Reporting to the VP of ... they arise. In addition, you'll build or maintain your expertise in mortgage transactions, Orion ...

Tierpoint

EOC Support Analyst

Norristown, PA · On-site

$23/hr

Maintain professionalism in all communications via phone, chat, and email. * Ability to follow ... Must be available to work all shifts if coverage gaps arise. * Proven ability to work effectively ...

Tierpoint

EOC Support Analyst

Norristown, PA · On-site

$23/hr

Maintain professionalism in all communications via phone, chat, and email. * Ability to follow ... Must be available to work all shifts if coverage gaps arise. * Proven ability to work effectively ...

AdCellerant

Product Support Specialist

Denver, CO · On-site +1

$56K/yr

... might arise during software development. Responsibilities * Develop extensive knowledge of ... Chat and Email Support * Document procedures for future reference internally * Maintain external ...

Concentra

Concentra Support Specialist I

Addison, TX · On-site

... calls, chat, or self-service incidents. Additionally, the Support Specialist escalates any ... Must be able effectively resolve conflicts as they arise. The mental demands described here are ...

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All JobsArise Chat Support Jobs

Arise Chat Support information

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$14

$26

$44

How much do arise chat support jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for arise chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Arise Chat Support position, and why are they important?

To thrive as an Arise Chat Support agent, you need strong written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer service CRM platforms and ticketing systems, such as Zendesk or Salesforce, is often required, and completion of the Arise platform's client certification courses is typically necessary. Empathy, patience, multitasking, and problem-solving are crucial soft skills that help deliver an exceptional customer experience. These skills are vital because they ensure efficient, accurate, and supportive interactions with customers while representing client brands professionally.

Is Arise a work from home company?

Arise offers customer support roles, including Arise Chat Support, that are primarily work-from-home positions. These jobs typically require a computer, internet connection, and a quiet environment, allowing agents to work remotely. Many of these roles are flexible and suitable for remote work arrangements.

What is an Arise Chat Support job?

An Arise Chat Support job involves providing customer service through online chat on behalf of various companies using the Arise platform. Agents assist customers by answering questions, troubleshooting issues, and offering support in a text-based format. This is a remote, work-from-home opportunity where you operate as an independent contractor, setting your own schedule. You'll need to sign up with Arise, select a client program, and complete training before starting work.

What does a typical workday look like for an Arise Chat Support agent?

As an Arise Chat Support agent, your day typically involves handling multiple customer inquiries simultaneously through online chat platforms, providing accurate information, troubleshooting issues, and following up as needed. You may work independently from home but connect virtually with supervisors and fellow agents through team meetings or communication channels. Most shifts are scheduled in blocks, which provides flexibility in creating your work hours, but you'll need to maintain focus and respond promptly during your assigned time. The work is fast-paced, requires strong attention to detail, and offers opportunities to develop valuable communication and problem-solving skills.

How to apply to Arise work from home?

To apply for an Arise chat support position, visit the Arise platform website and complete the online registration process, which includes creating an account and passing a background check. You will then be able to select available client opportunities and complete the required training to start working from home. Having good communication skills and a reliable internet connection is essential for this role.

Is Arise a legit work from home company?

Arise is a platform that connects independent contractors with client companies for remote customer support roles, including positions like Arise Chat Support. While some workers find it offers flexible work opportunities, reviews vary regarding payment and support, so it is advisable to research thoroughly before committing. It is considered a legitimate opportunity but requires careful evaluation of terms and conditions.

How much does Arise pay to work from home?

Arise Chat Support agents typically earn between $8 and $15 per hour, depending on the client, experience, and performance. Pay rates can vary based on the specific project and the agent's skills, with some opportunities offering bonuses or incentives for quality service.
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Arise Chat Support jobs near you

Technical Customer Support Specialist

Frontify

New York, NY

$82K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

We're all about helping brands turn ideas into impact.
 
Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers - including teams at Uber, Microsoft, Volkswagen, and Telefonica - to build engaging brands.
 
With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we're on the lookout for new team members to share our vision. If you're ready for a brand-new adventure, keep reading!
 
Your team
 
You'll join our New York-based support team, the front line for our customers across the Americas and a core part of a global support organization. We're a group of technically curious generalists who aim to know everything about anything Frontify and who genuinely enjoy untangling a hard problem. We work cross-functionally, bridging Product, Commercial, and Services, and we increasingly work alongside AI to handle volume so our people can focus on the problems that need a human. We value creativity, autonomy, transparency, solidarity, and a can-do attitude.
Your mission

As a Technical Customer Support Specialist, you'll be the trusted technical problem-solver our customers reach for when something is in their way. You'll resolve issues with speed and care across email, chat, and the occasional call - from everyday product questions to hands-on SSO and custom domain setups - and you'll make sure every customer leaves an interaction feeling looked after, not just closed out.

Just as importantly, you'll help our support system get smarter over time: improving our knowledge base, sharpening what our AI tooling can resolve on its own, and turning recurring problems into permanent fixes.

Your responsibilities
  • Be the technical front line
    • Own customer technical support via Intercom (email, chat, and occasional calls), troubleshooting issues through to resolution.
    • Diagnose root causes, provide clear workarounds where needed, and partner with Engineering and Product on complex issues.
    • Escalate critical issues with the right context and keep customers informed throughout.
  • Own technical setups
    • Coordinate and implement Custom Domain and SSO configurations, including certificate handling and renewals.
    • Drive setups to completion against customer deadlines and troubleshoot issues when they arise.
    • Escalate critical or high-impact cases to senior support or Engineering at the right moment, with the context needed for a fast resolution.
  • Build the knowledge ecosystem
    • Create and maintain FAQs, knowledge base articles, and troubleshooting guides.
    • Share best practices with teammates and educate customers on self-service resources.
    • Identify gaps in AI support tooling (Fin) and feed back improvements to increase autonomous resolution.
  • Drive quality and continuous improvement
    • Uphold quality standards across every interaction and participate in regular reviews.
    • Surface recurring patterns and turn them into process improvements.
    • Handle sensitive customer data in line with security and compliance protocols.
Your story
  • You're able to work on-site at our New York City office twice a week.
  • You bring experience from a technical, customer-facing support role at a SaaS or software company and are comfortable owning issues end to end.
  • You have real technical aptitude - you're comfortable with concepts like SSO, DNS and custom domains, APIs, and web technologies, and you enjoy learning the next layer.
  • You've worked in a modern support tooling environment (Intercom or similar) and are excited to work alongside AI and automation, not threatened by it.
  • You have a genuine instinct for customer experience and you care about how customers feel, not just whether the ticket closed.
  • You think in systems, solve problems at the root, and you document as you go.
  • You're a clear, confident communicator with both customers and internal technical teams.
  • You speak English fluently.
How we'll measure success:
  • High customer satisfaction across your interactions.
  • Technical setups completed on time, against customer go-live deadlines.
  • Growing self-service and AI deflection driven by the knowledge and feedback you contribute.
$82,000 - $90,000 a year
  • $82,000 - $90,000 base salary + annual company bonus + benefits (see section below)
  • Pay range varies depending on qualifications and experience 
  • Provided target compensation is specific to the state of NY's labor market and may vary for employees living in other areas
We understand that every candidate's experience is different. If you're interested in this role but don't tick all the boxes, we still encourage you to apply.
 
Why join us?
- Thrive with the tools and support to shape your future at Frontify. 
- Be part of a product that connects brands and people with a human touch. 
- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas. 
- Join a vibrant, social team-whether you love animals, yoga, or travel, we've got the Slack channels for you! 
 
What we offer
- Medical, dental, and vision coverage with fully company-paid plan options 
- 401k with 5% matching 
- A minimum of 25 days of PTO per year 
- Paid educational and wellbeing days off 
- Parental, bereavement, and sick leave 
- Wellbeing, learning and development, and commuter allowance 
- Home office setup budget 
- Weekly free office lunch 
- Workation: Work from inspiring locations around the world (45 days annually) 
- Invite to our summer company meet-up 
 
Important to us
Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.
 
We're committed to providing an inclusive recruitment experience. If you need an accommodation due to a disability or any other protected reason, please speak with your Talent Partner. All accommodation requests are confidential and will be handled in line with applicable laws.
 
Next steps
If there's a fit, you'll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.
 
This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We're looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what's next.
 
We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We'll share all relevant details during the interview process.
We use third party artificial intelligence (AI) tools to record and transcribe interviews and to help our team review candidate profiles. These tools do not replace human judgment, and all evaluations and final hiring decisions are made by our recruitment team. Please see our Privacy Notice for more information about how we process your data, and how to exercise your privacy rights (https://www.frontify.com/en/legal/privacy-notice)
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