Arise Chat Support Jobs (NOW HIRING)

Who We Are

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.

Total Rewards

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including robust wellbeing programs disability and life insurance benefits paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $118,800 to $132,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

The Senior Business Development Manager (BDM) is a member of the Arise Energy sales organization and is responsible for supporting customer acquisition and business development efforts for the Arise digital platform. In this role, the Senior BDM partners closely with the Sales Manager to prospect targeted customers and guide them toward the Arise Energy digital customer acquisition platform. The position focuses on proactive engagement with potential customers, including outreach to warm leads identified by the Sales Manager and introducing prospective clients to the capabilities and value of the Arise platform. The Senior BDM also supports broader marketing and relationship development efforts by networking with potential customers at industry events, leveraging existing market contacts and relationships, and contributing to prospecting activities that expand awareness of the platform. In addition, the role provides sales support to both existing accounts and prospective customers to help ensure a positive customer experience and continued business growth. Arise Energy was founded with the mission of making corporate energy purchasing easier. Its proprietary self service online platform enables customers to take control of their energy purchasing decisions, while a client focused team of advisors helps organizations achieve cost, budget, and sustainability goals. Arise Energy operates as an independent subsidiary of Constellation, a Fortune 200 clean energy leader.

Primary Duties and Accountabilities

• Develop and maintain a strong understanding of the Arise Energy platform and energy industry fundamentals in order to clearly articulate the platform's features, value proposition, and ability to address common industry challenges to prospective customers.
• Identify and pursue prospective customers by building and maintaining an active pipeline through lead generation activities such as cold calling, email outreach, industry networking, follow up on marketing generated leads, and participation in industry events.
• Manage and maintain a pipeline of prospective Arise Energy platform customers while also tracking opportunities outside current platform parameters, including natural gas opportunities, managed products, large RFPs, and Constellation Navigator opportunities.
• Guide prospective customers through the digital customer journey from account setup through contract execution, including quote requests and responses, plan comparison and selection, and contract execution, using web based meeting tools such as MS Teams and Zoom.
• Respond to and resolve prospective customer inquiries and concerns through chat, email, and phone channels by identifying and classifying issues, coordinating with internal pricing, technology, and operations teams and third party energy suppliers, and tracking resolution through CRM and service systems.
• Collaborate with leadership, the digital product team, and marketing to identify opportunities to improve the digital customer experience and recommend enhancements to processes, procedures, and platform functionality based on customer interactions and market insights.

Minimum Qualifications

• Bachelor's degree and 8 years of energy industry experience, or equivalent combination of education and experience
• 8 years of experience in a customer facing role, such as sales, sales support, customer service, or account management experience, with an emphasis on outbound customer interactions
• Demonstrated ability to effectively build and maintain relationships with customers and prospects
• High proficiency in Outlook, Word, Excel, and PowerPoint
• Exceptional written and oral communication skills applied in a fast-paced team environment, maintaining rapport with colleagues, channel partners and customers
• Strong analytical skills, attention to detail, problem-solving/conflict resolution, time management, and independent decision-making
• Demonstrated ability to balance multiple priorities with a strong focus on results and customer needs
• Ability to maintain confidentiality of all information

Preferred Qualifications

• Experience in outside sales, sales support, or customer support for an eCommerce or SaaS platform
• Experience in go-to-market strategy and or supporting sales efforts for new products