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Application Support Jobs in Seattle, WA (NOW HIRING)

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Application Support information

See Seattle, WA salary details

$35.3K

$183.4K

$234.4K

How much do application support jobs pay per year?

As of Aug 16, 2026, the average yearly pay for application support in Seattle, WA is $183,437.00, according to ZipRecruiter salary data. Most workers in this role earn between $119,500.00 and $233,300.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs

What are the most commonly searched types of Application Support jobs in Seattle, WA?

The most popular types of Application Support jobs in Seattle, WA are:

What are popular job titles related to Application Support jobs in Seattle, WA?

For Application Support jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in Seattle, WA look for?

The top searched job categories for Application Support jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Application Support jobs?

Cities near Seattle, WA with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $183,437 per year, or $88.2 per hour.

PTC Servigistics Functional Consultant

PB consulting

Sammamish, WA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking a PTC Servigistics Functional Analyst with expertise in Service Parts Planning (SPP), Inventory Management, and supply chain planning applications. The ideal candidate will provide functional support, troubleshoot production issues, optimize planning processes, and collaborate with business and technical teams to ensure the stability and performance of enterprise planning solutions.

Required Technical/Functional Skills
  • 5+ years of functional consulting or application support experience in Supply Chain Planning, Service Parts Planning, or Inventory Management.
  • Strong functional expertise in PTC Servigistics (preferred) or equivalent planning solutions such as Syncron, Kinaxis, or Baxter Planning.
  • In-depth knowledge of Service Parts Planning (SPP), Inventory Optimization, Forecasting, and Service Level Management.
  • Experience analyzing planning parameters, business rules, planning exceptions, and forecasting outputs.
  • Strong troubleshooting and root cause analysis skills supporting large-scale, data-intensive, SLA-driven applications.
  • Strong SQL skills with experience querying Oracle and MongoDB databases.
  • Experience with ERP integrations, preferably SAP or Oracle ERP.
  • Familiarity with ITIL-based application support processes.
  • Experience working in Agile environments and collaborating with cross-functional teams.
  • Strong understanding of process-oriented systems and business workflows.
  • Excellent communication, stakeholder management, and collaboration skills.
Preferred Skills
  • Knowledge of microservices architecture and cloud platforms such as AWS.
  • Experience with CI/CD pipelines and DevOps practices.
  • Aerospace, Aviation, Aftermarket, or MRO (Maintenance, Repair & Overhaul) domain experience.
  • APICS CPIM, CSCP, or equivalent supply chain certification.
Primary Responsibilities
  • Provide functional support for PTC Servigistics service parts planning and inventory management applications.
  • Analyze and resolve issues related to forecasting, inventory optimization, planning parameters, service level targets, and planning exceptions.
  • Investigate production incidents and business support tickets to determine functional versus technical root causes.
  • Collaborate with development teams to troubleshoot issues involving configuration, integrations, data, and customizations.
  • Configure and optimize Servigistics planning parameters to improve business outcomes.
  • Define functional requirements and guide technical teams on required application enhancements and logic changes.
  • Validate fixes through functional testing and support user acceptance testing (UAT).
  • Perform root cause analysis (RCA) and recommend long-term solutions to improve application stability.
  • Communicate issue status, business impacts, and resolutions effectively with business stakeholders.
  • Develop and maintain functional documentation, standard operating procedures (SOPs), and knowledge base articles.
  • Coordinate with global and offshore support teams to ensure timely incident resolution and continuous application support.
Preferred Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, Engineering, or a related field.
  • APICS CPIM, CSCP, or other relevant supply chain certifications are a plus.
  • Experience supporting enterprise planning applications in manufacturing, aerospace, or asset-intensive industries.

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