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Application Support Jobs in Rosenberg, TX (NOW HIRING)

CYNET SYSTEMS

Desktop Support Technician

Houston, TX · On-site

$19 - $24/hr

Address hardware and application support queries and issues reported to the support desk. * Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware ...

SmartIPlace

ETRM Support Analyst

Houston, TX · On-site

Responsibilities include rapid incident triage, application troubleshooting, controlled ... Support traders, schedulers, marketers, operations personnel, and business analysts during market ...

PCL Construction

Technical Services Intern

Houston, TX

$14.25 - $18.50/hr

Support data preparation, modeling, quality checks, and documentation in Microsoft Fabric and ... We know everyone's needs are different, if you require accommodation during the application process ...

New

PCL Construction

Technical Services Intern

Houston, TX · On-site

$14.25 - $18.50/hr

Support data preparation, modeling, quality checks, and documentation in Microsoft Fabric and ... We know everyone's needs are different, if you require accommodation during the application process ...

New

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All JobsApplication Support JobsApplication Support Jobs in Rosenberg, TX

Application Support information

See Rosenberg, TX salary details

$27.7K

$143.8K

$183.8K

How much do application support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for application support in Rosenberg, TX is $143,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,700.00 and $182,900.00 per year, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What job categories do people searching Application Support jobs in Rosenberg, TX look for?

The top searched job categories for Application Support jobs in Rosenberg, TX are:

What cities near Rosenberg, TX are hiring for Application Support jobs?

Cities near Rosenberg, TX with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Rosenberg, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $143,826 per year, or $69.1 per hour.

Oracle EBS Application Lead Support Analyst (L1/L2)

Authority Partners

Houston, TX • On-site

Full-time

Re-posted 7 days ago

Key responsibilities

  • Manage and mentor L1/L2 Support Analysts, including setting priorities, reviewing work quality, and supporting professional development

  • Serve as the primary point of contact for the client, providing status updates, issue summaries, and managing expectations during incidents or change events

  • Handle complex L2 tickets directly and collaborate with L3 engineers on escalated issues

Job description

We are seeking an experienced Oracle EBS Application Support Lead to own the day-to-day delivery of L1 and L2 support operations. In this role, you will serve as the primary point of contact for the client, lead and mentor a support analyst team, own service delivery KPIs, and act as the functional escalation bridge to the L3 engineering team.
If you combine deep Oracle EBS functional knowledge with strong leadership and client communication skills - we want to hear from you!
Responsibilities
Team Leadership & Mentoring
  • Manage and mentor L1/L2 Support Analysts - setting priorities, reviewing work quality, and supporting professional development
  • Conduct regular team check-ins and provide coaching on issue resolution approaches and documentation standards
  • Onboard new analysts to the client environment, ITSM tooling, and support processes

Client & Stakeholder Communication
  • Serve as the primary day-to-day contact for the client, delivering status updates, issue summaries, and escalation communications
  • Facilitate regular sync meetings with client stakeholders to review open items, priorities, and recurring issues
  • Manage client expectations during high-impact incidents or change events

Escalation Management
  • Review escalation-ready tickets and determine what moves to L3 vs. what stays at L2 with guidance
  • Collaborate with the L3 engineer on complex issues - providing business context and ensuring complete handoff documentation
  • Own the resolution feedback loop: confirm fixes are communicated to analysts and end users

KPIs & Reporting
  • Own weekly and monthly reporting on ticket volumes, SLA compliance, resolution times, and open aging items
  • Identify recurring issue patterns and drive root-cause analysis or process improvement initiatives
  • Maintain and evolve the team knowledge base based on ticket trends and lessons learned

Hands-On Support
  • Handle complex L2 tickets directly, particularly those involving multi-module data flows or SOX-sensitive processes
  • Support UAT cycles, deployments, and change management activities alongside the client team

What You Have
  • 5+ years of experience supporting Oracle EBS R12, including at least 2 years in a lead or senior support role
  • Deep functional knowledge of Oracle EBS Finance modules (AP, AR, GL) and/or Oracle Projects
  • Proven ability to manage a support team and drive service delivery outcomes
  • Strong client-facing communication skills - written and verbal, with the ability to translate technical issues for business audiences
  • Experience defining and reporting on support KPIs (SLA adherence, MTTR, ticket aging)
  • Hands-on experience with SQL for data investigation and ticket resolution support
  • Familiarity with Oracle APEX applications from a functional/support perspective
  • Experience with ITSM tools (BMC Helix, ServiceNow, Jira, or similar)
  • Knowledge of SOX compliance requirements in an Oracle EBS environment

Education
  • Bachelor's degree in Computer Science, Information Systems, or a related field - or equivalent experience

AP Perks:
  • Most cutting-edge technologies
  • Opportunity to work with people who are at the top of their field
  • Great culture and environment
  • Competitive remuneration package. We reward excellence
  • Referral bonus
  • Career growth
  • Collaborative learning environment
  • Mentorship programs
  • Professional training

About Authority Partners:
Authority Partners is a leading and global IT services company with over 28 years of experience, serving clients within the financial, healthcare, insurance, mortgage and technology sectors among many others. We are committed to building relationships with IT professionals who are dedicated, collaborative, and eager to learn and grow with us. We specialize in placement for long-term contract and permanent opportunities and helping our consultants achieve their career success.
Authority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.

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