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Application Support Jobs in Philadelphia, PA (NOW HIRING)

Mondo

IT Application Support

Elsmere, DE · On-site

$27 - $35/hr

Job Title: IT Application Support Location-Type: Hybrid - 3 days in in either Marlborough MA or Wilmington DE Start Date Is: September Duration: (contract, perm, etc): 1 year contract with potential ...

SLK America Inc.

.Net application support

Wilmington, DE · On-site

... application health, jobs, interfaces, and alerts • Triage and resolve production incidents within SLA • Perform first-level troubleshooting for .NET, Angular, and Appian applications • Support ...

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All JobsApplication Support JobsApplication Support Jobs in Philadelphia, PA

Application Support information

See Philadelphia, PA salary details

$31.3K

$162.7K

$207.9K

How much do application support jobs pay per year?

As of Aug 18, 2026, the average yearly pay for application support in Philadelphia, PA is $162,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,000.00 and $206,900.00 per year, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What are the most commonly searched types of Application Support jobs in Philadelphia, PA?

The most popular types of Application Support jobs in Philadelphia, PA are:

What are popular job titles related to Application Support jobs in Philadelphia, PA?

For Application Support jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in Philadelphia, PA look for?

The top searched job categories for Application Support jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Application Support jobs?

Cities near Philadelphia, PA with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $162,654 per year, or $78.2 per hour.

Application Support Consultant

AYR Global IT Solutions Inc

Folsom, NJ • On-site

Contractor

Re-posted 2 days ago

Job description

Company Description

AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide.

Job Description

Subject: Application Support Consultant
Location: Folsom, NJ
Duration: 3-6 months with CTH.
Start: ASAP
This is a Contract to hire. US Citizen or Green card or Full EAD.

Qualifications

Our client is not looking for a senior resource - someone who has a solid 3 years of experience supporting applications with backend SQL database. A SQL DBA with some development experience in SSRS would also be acceptable along with Access and VBA Macro experience.
Qualifications:
Bachelor's Degree in Information Technology, Computer Science or a related field or an equivalent combination of education and work experience.
3 - 5 years applicable experience in production application development and/or application support
Expertise and experience in legacy applications such as Microsoft Access and Excel VBA Macros
Experience with SQL Server 2012Expertise and experience in the following application platforms: VB.net, SSIS, SSRS, Visual Studios
Expertise and experience in TSQL, SQL stored procedures and views
Passionate about solving problems
Dedicated to continuous learning and professional development
Understands the workflow and process requirements of complex application systems
Excellent problem solving/analytical skills and knowledge of analytical tools
Strong customer services and problem solving skills
Ability to provide outstanding customer service, be a good listener and work well with others
Self-motivated, able to work independently, and takes initiative
Ability to multitask in a fast-paced environment
Demonstrated ability to work successfully with a diverse group of customers
Ability to learn new content areas and new skills quickly and well required
Responsibilities include:
Monitor, troubleshoot and resolve application support tickets submitted through an Incident Management system
Gain a solid understanding of software and hardware used and supported
Provide application production support for ad hoc requests requiring coding and development - design, test, debug, implement, and document programs.
Provide routine application monitoring and maintenance
Monitor assigned software applications, document and analyze problems
Establish and maintain user and administrator accounts
Maintain system documentation
Provide advice and training to end-users as required
Understand and support all system interfaces for assigned applications
Enable best practices and implement where appropriate
Collaborate with server administrators and database administrators to ensure proper integration of the environment
Work closely with business and vendor to tune and troubleshoot applications
Provides second level of technical support for all corporate systems and software components as assigned
Provide Level 3 support for the application. Must be able to support 24 x 7.
Leads and participates in efforts to develop and implement process improvements and automation for application and system monitoring
Leads and participates in efforts to implement application updates to include upgrades, patches, and new releases
Develop work plans and track/report status of assigned projects/tasks
Liaise with vendor support on all issues

Additional Information

If anyone might be interest, please share your resume at smalik(at)ayrglobal(dot)com or you can directly contact me at 630-444-7490

Apply