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Application Support Manager Jobs in Philadelphia, PA

Mondo

IT Application Support

Elsmere, DE · On-site

$27 - $35/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Provide Tier 2 support for R&D applications, including ELN, LIMS, Document Management Systems, and other scientific applications. * Troubleshoot and resolve application, access, and user-reported ...

MRO Corporation

Application Support, Senior Analyst

Norristown, PA · On-site +1

$67K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview The Application Support Sr. Analyst provides enterprise-level support for our product ... Ability to manage multiple support issues simultaneously in a fast-paced environment.Responsiveness ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Philadelphia, PA

Application Support Manager information

See Philadelphia, PA salary details

$61.6K

$108K

$167K

How much do application support manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for application support manager in Philadelphia, PA is $107,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,800.00 and $128,200.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Philadelphia, PA?

The most popular types of Application Support jobs in Philadelphia, PA are:

What job categories do people searching Application Support Manager jobs in Philadelphia, PA look for?

The top searched job categories for Application Support Manager jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Application Support Manager jobs?

Cities near Philadelphia, PA with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Philadelphia, PA as of June 2026, with employment types broken down into 89% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $107,987 per year, or $51.9 per hour.

Application Support Manager Director

pathwayRP

Philadelphia, PA

Full-time

Re-posted 5 days ago

Job description

Company Description

EmTacq specializes in EMployer Talent ACQuisitions, matching the most qualified candidates with the most competitive positions available. We pride ourselves on not just putting bodies in seats, rather matching professionals to their careers. We are headquartered in the Raleigh / Durham, NC area. However, as a recruiting agency we service companies and candidates across the United States. We are your best source for professional, value driven low cost recruitment services.

Job Description

Your key responsibilities will be to:

  • Manage a team of contract and permanent support staff, located in United States, Manila and Vienna, to provide a high standard of technical support to the business
  • Responsible for stability of production environment by having a holistic view of the environment, focus on proactive management of change, effective incident management and problem resolution.
  • Be able to assess the environment, propose (take ownership) and implement solution to maintain and improve the overall health of our systems
  • Drive problem resolution through troubleshooting and escalating problems as needed for complex situations
  • Establish and maintain relationships with key stakeholders in the businesses and across the Technology team; building relationships with the delivery team, senior management, business and global technology teams
  • Ensure the bank's risk, audit, compliance and security frameworks are implemented and followed
  • Manage third party vendors and service providers
Qualifications
  • Minimum 10 years experience in Information Technology (at least 3 of which include working in the financial industry)
  • Solid knowledge of and experience with applications development and support. Proven track record of technology team lead or team management experience including staff development
  • Experience managing and supporting mission critical systems in a high pressure environment
  • Extensive Vendor management experience
  • Experience working with off-shore teams
  • Excellent leadership, customer service capabilities and strong communication skills to all levels of management 
  • Ability to motivate and establish clear directions for the team to follow
  • Demonstrated problem solving ability and self motivation
  • Ability to quickly establish requirements and ability to work closely with the business to deliver the most appropriate outcome.
Additional Information


Must be a US citizen or Green Card holder


All your information will be kept confidential according to EEO guidelines.

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