Remote Application Support Jobs in Philadelphia, PA

What you will accomplish together with us:

• Support the sales organization of existing products through product presentations, demonstrations, and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations.
• Be responsible for the assigned product line to support sales target achievement in the Central Region.
• Support sales in the customer process and URS analysis and generate application trials to help design optimized products in line with the application requirements.
• Provide application support proactively, answer inquiries and resolve implementation problems in the field for customers!
• Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution.
• Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs!
• Report on competitors' products and feedback information to the application specialist management and products management
• Provide basic product training to internal sales and dealers and running external customer workshops and seminars.
• Conduct trials and demos to achieve intended results and create trial reports for product management and sales teams.
• Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports!
• Able to travel >50% overnight as this role is heavily focused on external customers.
• Ideal candidate will reside in either Philadelphia, P.A., Newark, N.J. Baltimore, M.D. or Washington, D.C.

What will convince us:

• Bachelor's degree in Life Sciences, Biotechnology, Engineering, or related field
• 3+ years of experience in technical sales, application support, or pre-sales experience in a scientific or technical environment
• Proven experience in a similar position and industry is advantageous
• Familiar with related products, laboratory processes, and equipment
• Strong learning ability, and expert knowledge base in this area
• Ability to effectively interface with product / project / division management
• Excellent communication and presentation skills
• Strong customer orientation
• Proven software skills, e.g. Microsoft Office
• Identification with our core values: Sustainability, Openness, Enjoyment

Base salary range: $85,000-$110,000(depending on experience, skill set, education, and location), plus a sales incentive plan and car allowance.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers