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Remote Application Support Jobs in Philadelphia, PA

TEKsystems

Willow Analyst

Marlton, NJ · Remote

$80 - $90/hr

... Application Support * Workflow Analysis & Documentation * System Upgrades & Enhancements * Vendor Management * Root Cause Analysis Work Environment This is a 100% remote, six-month contract ...

DEW Softech, Inc

Product Specialist

Trenton, NJ · Remote

Trenton, NJ (Remote) Position Type: Contract Short Description: Collaborates with business units to ... and application support functions including, but not limited to: * Provide tier 1 support for ...

KEYENCE

Field Application Engineer '27

Blue Bell, PA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Artificial Solutions

DevOps Engineer

Cherry Hill, NJ · On-site +1

$52.25 - $71.75/hr

... application support to our dynamic and growing customer base using English as the daily working ... Hybrid & remote work. So, what's up? If you liked what you read, don't hesitate.. hit on apply, we ...

SKF Group

Industry Specialist

Blue Bell, PA · On-site +1

They provide best-in-class, hands-on application and reliability support to end-user customers ... Remote candidates residing within the Southwest region are strongly preferred, with preference ...

Mondo

SAP MRP Application Architect

Newtown Square, PA · Remote

$88 - $99/hr

Remote (40-60% Travel to Aiken, SC) Start Date Is: ASAP Duration: 12 Month Contract Compensation ... Support data migration planning, system integration testing (SIT), user acceptance testing (UAT ...

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All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Philadelphia, PA

Remote Application Support information

See Philadelphia, PA salary details

$31.3K

$162.7K

$207.9K

How much do remote application support jobs pay per year?

As of Aug 29, 2026, the average yearly pay for remote application support in Philadelphia, PA is $162,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,000.00 and $206,900.00 per year, depending on experience, location, and employer.

What is a remote application support role?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

What are the key skills and qualifications needed to thrive as a remote application support professional?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by remote application support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

More about Remote Application Support jobs

What are the most commonly searched types of Application Support jobs in Philadelphia, PA?

The most popular types of Application Support jobs in Philadelphia, PA are:

What are popular job titles related to Remote Application Support jobs in Philadelphia, PA?

For Remote Application Support jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Remote Application Support jobs in Philadelphia, PA look for?

The top searched job categories for Remote Application Support jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Application Support jobs?

Cities near Philadelphia, PA with the most Remote Application Support job openings:

Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Philadelphia, PA as of August 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $162,654 per year, or $78.2 per hour.

Application Support Specialist - Fully Remote

Trenton, NJ • On-site, Remote

RICEFW Technologies, Inc.
IT Services • 51 - 200 employees
Learn more about RICEFW Technologies, Inc.external

Contractor

Posted 5 days ago

Job description

Collaborates with business units to develop business plans, as well as designs, produces, launches, and advertises organizational products and services.
The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.
As a Product Specialist with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including, but not limited to:
- Provide tier 1 support for Division applications
- Provide first level contact for incoming service requests
- Review incoming service requests for knowledgebase solutions
- Collect information from user for service requests
- Track, route and redirect unresolved service requests to correct resources
- Escalate complex issues to Tier 2 Service Desk resources
- Provision application access
- Identify and Route Data Exceptions
- Walk users through problem solving steps
- Convey resolutions of service requests to users
- Resolve and Close low-level service requests
- Perform proper recording and documentation of activities and solutions
- Perform periodic knowledge base review
- Perform user access audits
- Perform user acceptance testing
This role will report through the Support Manager Required/Desired Skills
Skill Required /Desired Amount of Experience Strong Microsoft productivity software skills Highly desired 2 Years Experience performing user acceptance testing on web applications Highly desired 2 Years Extensive experience with Windows operating systems Required 2 Years Excellent analytical and logical skills Required 2 Years Experience using knowledge base and ticketing systems Highly desired 2 Years Experience providing end user system support Highly desired 2 Years Experience providing tier 1 IT and application troubleshooting Highly desired 2 Years Experience troubleshooting browser dependency issues Highly desired 2 Years Experience with providing direct customer service Highly desired 2 Years Experience with bug documentation and bug lifecycle Highly desired 2 Years Experience with MAC OS Highly desired 2 Years Experience with workstation troubleshooting Highly desired 2 Years Experience with Android OS for mobile device Nice to have 2 Years Working knowledge of application and desktop security concepts Highly desired 2 Years Experience with remote desktop control tools Nice to have 2 Years Experience writing SQL Queries Nice to have 2 Years Questions
No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? Question2 What is your candidate's email address? Question3 Where does your candidate currently reside (City & State)?

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