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Application Support Jobs in Bolingbrook, IL (NOW HIRING)

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Application Support information

See Bolingbrook, IL salary details

$30.7K

$159.4K

$203.7K

How much do application support jobs pay per year?

As of Aug 17, 2026, the average yearly pay for application support in Bolingbrook, IL is $159,391.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,800.00 and $202,700.00 per year, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

More about Application Support jobs

What job categories do people searching Application Support jobs in Bolingbrook, IL look for?

The top searched job categories for Application Support jobs in Bolingbrook, IL are:

What cities near Bolingbrook, IL are hiring for Application Support jobs?

Cities near Bolingbrook, IL with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 43% Full Time, and 57% Contract. Highlights an 71% In-person, and 29% Remote job distribution, with an average salary of $159,391 per year, or $76.6 per hour.

Specialist I TEMP, Enrollment Application Support

Joliet Junior College

Joliet, IL • On-site

$20.70 - $21.94/hr

Part-time

Posted 27 days ago

Joliet Junior College rating

6.6

Company rating: 6.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

498th of 618 rated colleges and universities

Job description

Position Title:
Specialist I TEMP, Enrollment Application Support
Job Description:
POSITION TITLE: Specialist I TEMP, Enrollment Application Support
STATUS: Part Time [Temporary]
DEPARTMENT: Admissions & Recruitment
CLASSIFICATION: Non-exempt
UNION: Non-union
DIVISION: Student Development
REPORTS TO: Manager, Admissions Technical Operations
PLACEMENT: Grade 105
HIRING RANGE: $20.70 - $21.94 per hour
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.
POSITION SUMMARY
This position will assist the Admissions Technical Analyst I with technical setup, online student admissions application and admissions processing functions. The position will also assist with duties that include working with incoming students, compiling and analyzing information for reports or presentations; maintaining records and databases; responding to correspondence; editing and proofreading documents.
ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. Assists with the processing and review of student applications for admissions to Joliet Junior College.
2. Assists with the match and merge for duplicate student applicant resolution process.
3. Assists with testing, troubleshooting and evaluating updated or current software to ensure functionality for department is met.
4. Assists with generating reports within software systems, assist in data collection and compilation, and handle exception reporting.
5. Assist other enrollment center front line areas as needed.
6. Perform related duties as assigned.
MINIMUM QUALIFICATIONS
1. Associate's Degree. In lieu of an associates degree, a high school diploma, plus 2 years office experience.
2. Customer service experience.
3. Current technical skills with knowledge of Microsoft Office suite, with emphasis in Word and Excel.
4. Ability to handle multiple tasks and responsibilities simultaneously. Effective organizational skills.
5. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
6. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.
PREFERRED QUALIFICATIONS
1. Bachelor's Degree.
2. Experience with document imaging and/or multiple ERP systems. admissions and recruiting functions.
3. English, Spanish and/or other languages verbal and written communication proficiency.
4. Demonstrated multicultural competence.
PHYSICAL DEMANDS
1. Normal office physical demands.
WORKING CONDITIONS
1. Admissions Office regular hours of operation are 8:00am - 6:00pm, Monday - Thursday and 8:00am - 4:30pm on Fridays.
2. Position may be eligible for remote work after initial training period.
3. Occasional evening and weekend hours may be required for admissions events and special office hours during peak times.
BENEFITS
Click on the link for information about JJC's Benefits: Technical Office Support Staff Council (TOSSC)-AFT Local 604
Full Time/Part Time:
Part time
Union (If Applicable):
TOSSC
Scheduled Hours:
28

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