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Application Support Jobs in Maryland (NOW HIRING)

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

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All JobsApplication Support JobsApplication Support Jobs in Maryland

Application Support information

See Maryland salary details

$30.1K

$156.4K

$199.9K

How much do application support jobs pay per year?

As of Aug 29, 2026, the average yearly pay for application support in Maryland is $156,440.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,900.00 and $199,000.00 per year, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What are the most commonly searched types of Application Support jobs in Maryland?

The most popular types of Application Support jobs in Maryland are:

What are popular job titles related to Application Support jobs in Maryland?

For Application Support jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in Maryland look for?

The top searched job categories for Application Support jobs in Maryland are:

What cities in Maryland are hiring for Application Support jobs?

Cities in Maryland with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Maryland as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $156,440 per year, or $75.2 per hour.

Application Support Specialist

Baltimore, MD • On-site

Vertex Solutions Inc.
Construction • 11 - 50 employees
Learn more about Vertex Solutions Inc.external

Other

Posted 4 days ago

Job description

THIS ROLE IS HYBRID = ONSITE TUESDAY & WEDNESDAY

We are seeking a hands-on Application Support Specialist to assist with integrations, data flows, and day-to-day system operations across our core business applications.

Duration: FTE / Salary

Location: Hybrid (Onsite in near Baltimore / Sparks, MD)

Authorization: W2 Candidates - No Sponsorship

Responsibilities
Integration Support & Maintenance

  • Build, monitor, support, and troubleshoot system integrations

  • Assist with data exchanges between CRM, claims platform, and enterprise data warehouse.

  • Support STFP and API-based integrations (REST), including issue triage and basic troubleshooting.

    • Implement routine fixes, minor enhancements, and support performance improvements under guidance.

  • Support data ingestion and validation processes within the software application or data transfer.

  • Create custom reports or write SQL queries (joins, filters, basic CTEs) to validate data and troubleshoot issues.

System Administration Support

  • Assist with administration of platforms such as Origami, Guidewire, IMS Vertafore or related systems.

  • Manage user access requests, including account setup, roles, and permissions.

  • Support basic configuration updates and data maintenance activities.

Operations & Documentation

  • Monitor scheduled integrations, jobs, and data pipelines; respond to errors and alerts.

  • Perform initial root-cause analysis and escalate more complex issues as needed.

Tools & Technologies

  • Boomi (or similar iPaaS – support level)

  • Salesforce, Origami, Vertafore, Guidewire

  • SQL / Data Warehouse tools

  • Jira

  • Confluence or similar documentation platforms

Required

  • 2–4 years of experience in integration or application support.

  • Working knowledge of SQL (joins, filtering, basic transformations).

  • Exposure to integration tools such as Boomi, MuleSoft, Workato, or similar (hands-on or support experience).

  • Exposure to and experience in configuring and managing a Policy Administration System.

  • Strong troubleshooting and communication skills and ability to work independently.

Preferred

  • Basic understanding of APIs (REST, authentication concepts).

  • Experience in insurance or regulated industries is a plus.

  • Exposure to data warehouse concepts (ETL/ELT, fact/dimension tables).

Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.

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