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Application Support Jobs in Frederick, MD (NOW HIRING)

Ametek

Field Application Engineer

Germantown, MD · On-site +1

$90K - $120K/yr

Support Account Managers as the primary technical resource for product and solution demonstrations ... Provide aftersales application support on FARO products to customer specific business requirements ...

Ametek

Field Application Engineer

Germantown, MD · On-site

$90K - $120K/yr

Support Account Managers as the primary technical resource for product and solution demonstrations ... Provide aftersales application support on FARO products to customer specific business requirements ...

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All JobsApplication Support JobsApplication Support Jobs in Frederick, MD

Application Support information

See Frederick, MD salary details

$30.8K

$160.3K

$204.8K

How much do application support jobs pay per year?

As of Aug 9, 2026, the average yearly pay for application support in Frederick, MD is $160,265.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,400.00 and $203,800.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are popular job titles related to Application Support jobs in Frederick, MD? For Application Support jobs in Frederick, MD, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Frederick, MD look for? The top searched job categories for Application Support jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Application Support jobs? Cities near Frederick, MD with the most Application Support job openings:
Application Support jobs near you
Infographic showing various Application Support job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $160,265 per year, or $77.1 per hour.

Application Support Engineer

Artech Information System LLC

Dulles, VA • On-site

Full-time

Re-posted 8 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Position Summary:

Primarily responsibilities will be development and administration of Tools and Templates for an end to end, multi-application continuous delivery solution. This also includes the operations of the tools for monitoring, metrics, stability and support.

Application configuration, tuning, and troubleshooting

Special focus on supporting developer support tools

Strong experience with python scripting and java background

Experience in DevOps environment is plus.

Project is going to be in 70% operation, so similar experience is required.

Production support experience is plus.

Should be eager to learn new technologies.

Additional Information

Ayush Deep

973-507-7533


Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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