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Application Support Manager Jobs in Raleigh, NC (NOW HIRING)

WakeMed

Manager, Epic Applications Support

Raleigh, NC · On-site

Support the management of application support functions, including application maintenance, IS project management, and web development * Ensure reliable, efficient delivery of application services ...

DPR Construction

EHS Application Admin

Raleigh, NC · On-site

Managing backups, storage, and integrity of application data or databases. * Collaborate with stakeholders and other supporting workgroups to create, configure, and customize application reports.

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Experience in Vulnerability Management and Web Application Security/Firewall application support. In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge. Strong foundation in Windows and ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Experience in Vulnerability Management and Web Application Security/Firewall application support. In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge. Strong foundation in Windows and ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Experience in Vulnerability Management and Web Application Security/Firewall application support. In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge. Strong foundation in Windows and ...

Qualys

Technical Support Engineer

Raleigh, NC

Experience in Vulnerability Management and Web Application Security/Firewall application support. In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge. Strong foundation in Windows and ...

Big Lots

DEVELOPMENT MANAGER

Henderson, NC · On-site

Roughly half of the role focuses on application support, troubleshooting, and root cause analysis ... and manage incoming development and support requests. Required Qualifications Education ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

The Helpdesk Manager works closely with infrastructure, application support, security, and leadership teams to drive operational excellence and end-user satisfaction. Key Responsibilities * Lead ...

Pwc

Duck Creek Application Architect, Manager

Raleigh, NC · On-site

$99K - $232K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Level Manager & Summary At PwC, our people in business application consulting specialise in ... support for seamless integration and utilisation of business applications, enabling clients to ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

This role collaborates closely with infrastructure, application support, engineering, cybersecurity ... Manage staffing, scheduling, shift coverage, workload distribution, and operational readiness.

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Raleigh, NC

Application Support Manager information

See Raleigh, NC salary details

$59.3K

$104K

$160.9K

How much do application support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for application support manager in Raleigh, NC is $104,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,600.00 and $123,400.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Raleigh, NC?

The most popular types of Application Support jobs in Raleigh, NC are:

What job categories do people searching Application Support Manager jobs in Raleigh, NC look for?

The top searched job categories for Application Support Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Application Support Manager jobs?

Cities near Raleigh, NC with the most Application Support Manager job openings:

Application Support Manager jobs near you

Document Controls Manager - Facilities Design & Construction

Wake County Public Schools

Raleigh, NC • On-site

Full-time

Re-posted 14 days ago

Wake County Public School System rating

5.5

Company rating: 5.5 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

521st of 631 rated elementary and secondary schools

Job description

Company Description
Wake County Public School System is the 15th largest public school system in the country, supporting over 170 schools and over 155,000 students.
The Facilities Design & Construction Department exists to support its mission to provide a world-class education that equips students with the knowledge and expertise to become successful, productive citizens.
Job Description
Manages and supports the Wake County Public School System (WCPSS) Capital Improvement Program (over $300M/year in funding) by developing and maintaining Facilities Design and Construction (FD&C) document controls. Leads electronic review of school designs, provides application support, manages documentation practices for active and archived projects, creates data-driven reports, and provides database management support.
Qualifications
Bachelor's degree in information systems, information technology, or related field; Three years of experience in project management, electronic file maintenance, or related field; Other combinations of applicable education, training, and experience
  • Extensive knowledge of Bluebeam Revu session administration, Building Information Modeling (BIM) 360, or related software;
  • Extensive Knowledge of Project Management Information Systems, such Primavera Unifier, e-Builder, ProCore, etc.;
  • Extensive knowledge of accessing and operating cloud-based document management environments such as Google Apps, SharePoint, etc.;
  • Knowledge of Structured Query Language (SQL);
  • Working knowledge of systems development life cycle;
  • Considerable knowledge of Microsoft Office specifically Word, Excel, PowerPoint, and Access;
  • Excellent customer service skills;
  • Effective facilitation skills;
  • Critical thinking and problem solving skills;
  • Effective oral and written communication skills;
  • Ability to work independently and complete complex tasks with accuracy in the absence of clear direction;
  • Ability to manage concurrent projects, each with a different deadline;
  • Ability to design and deliver training to adult learners;
  • Ability to establish and maintain effective working relationships with school system staff, external agencies, contractors, and vendors.

Additional Information
This position is in Wake County Public Schools Central Services Administrative Band 4.
Click the following link to apply - www.applitrack.com/wcpss/onlineapp/JobPostings/view.asp?all=1&AppliTrackJobId=19485&AppliTrackLayoutMode=detail&AppliTrackViewPosting=1
All your information will be kept confidential according to EEO guidelines.

What Wake County Public School System employees say

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About Wake County Public Schools

Sourced by ZipRecruiter

Wake County Public Schools (WCPSS) is a well-regarded educational institution based in Cary, NC, United States. As the largest school district in North Carolina and the 15th largest in the U.S, it operates within the education industry providing primary and secondary education to students in Wake County. The district oversees a wide array of schools, including traditional calendars, year-round calendars, modified calendars, and magnets. Founded in 1976, the WCPSS has consistently strived to meet the individual needs of all students by providing a safe, supportive, and rigorous learning environment.

Industry

Education

Company size

201 - 500 Employees

Headquarters location

Cary, NC, US

Year founded

1976

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