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Application Support Manager Jobs in Decatur, GA (NOW HIRING)

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite ... Provide clear and timely communication to stakeholders, including management and end-users ...

SolGenie

Application Operations Engineer

Atlanta, GA · On-site

Support Application maintenance activities * Managing Daily data processing & troubleshoot failures * Building proactive Monitoring & alerting service. * Automation using ansible, python, Perl ...

Cargill

Senior Application Developer - UKG Pro

Atlanta, GA · On-site

$110K - $160K/yr

APPLICATION CONFIGURATION MANAGEMENT: Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and ...

Global-e

Technical Support Team Lead

Atlanta, GA · On-site +1

Manage the application support engineers, providing line management, mentoring and engagement. * Establish work procedures and policies according to department standards. * Set, monitor, and manage ...

Global-E

Technical Support Team Lead

Atlanta, GA · On-site

Manage the application support engineers, providing line management, mentoring and engagement. * Establish work procedures and policies according to department standards. * Set, monitor, and manage ...

Cobb County Government

Application Engineer

Marietta, GA · Hybrid

$76K - $101K/yr

... managers on developer performance. Supports complex applications with multiple web, application and database servers and complex data and communications networks; experience in SQL, SQL development ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Decatur, GA

Application Support Manager information

See Decatur, GA salary details

$59.6K

$104.5K

$161.6K

How much do application support manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for application support manager in Decatur, GA is $104,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $124,000.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What job categories do people searching Application Support Manager jobs in Decatur, GA look for? The top searched job categories for Application Support Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Application Support Manager jobs? Cities near Decatur, GA with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $104,482 per year, or $50.2 per hour.

Production Support Engineer

TIER4 GROUP

Atlanta, GA • On-site, Remote

$40.50 - $52.75/hr

Full-time

Re-posted 25 days ago

Job description

Production Support Analyst / Application Support Specialist

Direct Hire

Atlanta, GA - hybrid onsite/remote

Job Summary:

We are seeking a dedicated and detail-oriented Production Support Analyst/Application Support Specialist to join our team. In this role, you will be responsible for ensuring the stability, availability, and performance of critical software applications or systems in a production environment. You will work closely with cross-functional teams to resolve issues, troubleshoot problems, and implement improvements to enhance system reliability.

Overall, a Production Support Analyst plays a critical role in ensuring the smooth operation of the application and production systems, resolving issues as quickly as possible, and improving overall efficiency and performance.

Responsibilities:

·       Incident Resolution: Respond to and resolve production issues, incidents, and service requests in a timely manner to minimize downtime and impact on business operations.

·       Monitoring and Alerting: Monitor system health and performance using monitoring tools and proactively address issues before they escalate.

·       Troubleshooting: Investigate and diagnose complex technical problems, identify root causes, and implement solutions to prevent recurrence.

·       Change Management: Coordinate and implement changes to production systems, following established change management processes and best practices.

·       Documentation: Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.

·       Communication: Provide clear and timely communication to stakeholders, including management and end-users, regarding incident status and resolutions.

·       Collaboration: Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to address production issues and improve system performance.

·       Performance Optimization: Identify opportunities for performance optimization and work on tuning and enhancing system performance.

·       Scripting and Automation: Develop and maintain scripts or automation tools to streamline support tasks and processes.

·       24/7 Support: Participate in an on-call rotation to provide 24/7 support coverage for critical systems.

·       Mentoring: Mentor and provide guidance to junior support staff.

Qualifications:

·       Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

·       Proven experience in a Production Support or Application Support role, preferably in a fast-paced and dynamic environment.

·       Strong knowledge of the software development life cycle (SDLC) and ITIL processes.

·       Proficiency in scripting languages (e.g., Shell, Python, Perl) for automation tasks.

·       Experience with monitoring and alerting tools (e.g., Nagios, Zabbix, Splunk).

·       Excellent problem-solving and analytical skills.

·       Strong communication and interpersonal skills.

·       Ability to work independently and collaboratively as part of a team.

·       IT certifications (e.g., ITIL, CompTIA A+, etc.) are a plus.

·       Familiarity with specific technologies or applications relevant to the organization (e.g., specific databases, ERP systems, CRM systems, etc.).

Preferred Skills:

·       Experience with cloud computing platforms (e.g., AWS, Azure, GCP)

·       Familiarity with DevOps practices and tools

·       Understanding of network and server infrastructure.