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Application Support Manager Jobs in Decatur, GA (NOW HIRING)

Quadtec Solutions, Inc

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Cybersecurity Application Support Specialist w/Splunk

Atlanta, GA · On-site

$135K - $150K/yr

The application support specialist provides technical support and maintenance for software ... This role involves troubleshooting application issues, managing user access, performing system ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

Dynatrace and Azure Application Insights. • Experience managing support teams (FTE or third-party resources). • Advanced experience with Kusto Query Language (KQL) for log analysis and telemetry ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

The Support Manager is responsible for ensuring the availability, stability, and performance of ... Utilize Dynatrace and Azure Application Insights to monitor application performance, detect ...

RADCO

Property Support Manager - Bilingual

Atlanta, GA · On-site

The Property Support Manager fills in as the company's representative, in all areas of property ... Proficient in Landlord/Tenant laws and application, familiarity with GAA and/or NAA Lease and ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Decatur, GA

Application Support Manager information

See Decatur, GA salary details

$59.6K

$104.5K

$161.6K

How much do application support manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for application support manager in Decatur, GA is $104,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $124,000.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What job categories do people searching Application Support Manager jobs in Decatur, GA look for? The top searched job categories for Application Support Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Application Support Manager jobs? Cities near Decatur, GA with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $104,482 per year, or $50.2 per hour.

Cybersecurity Application Support Specialist w/Splunk

Quadtec Solutions, Inc

Atlanta, GA • On-site

$135K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

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Job description

The application support specialist provides technical support and maintenance for software applications. This role involves troubleshooting application issues, managing user access, performing system upgrades, and working closely with the developers to suggest improvements. In the event of an issue, they will be responsible for troubleshooting, event resolution and after-action reviews to improve documentation or processes. They will be responsible for proactively monitoring all supported applications to ensure their performance and useability.

• Minimum of three years of experience supporting applications.

1) Responsible for providing 24x7 support for SIEM (which is Splunk), SOAR, and Docker systems. Contractors shall maintain a rotation of responsible personnel and provide the list to the SOC for who the on-call support person is. Personnel must respond within 1 hour of notification or alert and begin troubleshooting.

2) Responsible for developing a backup and recovery system that allows for an application restoration with a Maximum Tolerable Downtime (MTD) of 4 hours. The system must have backup capabilities so that the Recovery Point Objective (maximum acceptable data loss for any event) is limited to 1 hour.

3) Responsible for fully documenting and testing restore procedures to include full live restore of all applications annually. Backup and restore failures must be reported within one business day of identification.

4) Responsible for planning and testing upgrades of the SIEM (Splunk Enterprise Security), SOAR, and Docker platforms.

5) Responsible for maintaining the Docker Development and DSDL environment. Includes creation and updating of containers to be used by other SMI personnel.

6) Assist the Systems Engineer in maintaining the Linux (Red Hat, CentOS, Ubuntu, etc.) systems and Windows Server systems. Linux and Windows proficiency is required.

• Responsible for ensuring the operational readiness of SOC applications to include but not limited to Splunk Enterprise Security, Splunk Phantom and Microsoft Sentinel, NetWitness, Mandiant Security Verification, and SightGain.

• The Application Support Specialist and the Systems Engineer will probably be required to back each other up and backup the incumbent Cybersecurity Systems Engineer - Senior on some of the work, firewall rules, vulnerability scanners (Nessus, Qualisys) etc.

• This role also requires on-call after-hours support when users experience an issue.

Company Description

IT Professional Services Firm focused on networking, UC, Cloud, security, automation, cyber security - www.quadtec.com