Application Support Manager Jobs in Decatur, AL (NOW HIRING)

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Lead, IT Business Analyst

Job Code: 38082

Job Location: (On Site)Melbourne, FL; Huntsville, AL; Salt Lake City, UT; Clifton, NJ; Canoga, CA; or Greenville, TX

Job Schedule:9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off

Job Description:

L3Harris is a world-recognized aerospace and defense leader providing propulsion and energetics to its space, missile defense, strategic, tactical missile and armaments customers throughout domestic and international markets. We offer a complete line of propulsion products for launch vehicles, missile defense, and advanced hypersonic propulsion. We are seeking an IT Business Analyst to be the primary interface between IT applications support and business. The main job function will support the existing implementations as well as applications supporting Quality, Shop Floor Operations, Supply Chain, & EH&S production footprint, design enhancements, and improve systems and processes to solve problems or improve effectiveness of the business.

Essential Functions:

• 70%

  • Provide functional/technical expertise along with Outsourcing oversight for implementations as well as applications supporting Quality , Shop floor Operations, Supply Chain, & EH&S. L3Harris business processes.
  • Strong experience of Quality Applications configuration, installations, troubleshooting applications issue, and end user support. e.g. TipQA, TipWeb, ETQ, Non-conformance applications, Corrective Actions applications , Quality management system.
  • Strong experience of Manufacturing Operations - Digital Operations, Digital Manufacturing, Ignitions Middleware Software
  • Strong customer interface skills with Center of Excellence customers, L3Harris IT Application support, and L3Harris leadership required.
  • Ability to drive Information Technology project closer across multiple business unit contacts
  • Troubleshooting / Researching /Resolving Applications and User Reported Technical Issues or Processing discrepancies
  • Experience in Support of Software Development Life Cycle (SDLC) process. i.e. Development, Test, Qualification, & Production process.eg. Jira, service now, change management
  • Manage project initiatives important to the organization with general supervision
  • Provides functional knowledge using implementation methodology through all phases of an implementation project including Analysis, Design, Build, Testing, Training, and Support
    

  20%

  • Define User Role / Capabilities
  • Build Application Process Flows
  • Skills to define User Role / Capabilities Definitions
  • Application Process Flow Definition and Buildout
  • Facilitation/ participation with Full System Functional Verification in support of System Upgrades and the Upgrade of associated (Linked) environments i.e. Oracle EBS
  • Provide Enterprise application health with state of the business reporting and project status
  • Facilitate/ participate with Full System Functional Verification in support of System Upgrades and or the Upgrade of associated (Linked) environments i.e. Oracle EBS
  • Knowledge of Power BI reporting and support
    

  10%

  • Assist with configuration verification of System Development/Test System Configuration
  • Capture Requirements and Definition in support of Proposed System Enhancements, Reports, Interfaces, etc.
  • Requirements Capture and Definition in support of Proposed System Enhancements, Reports, Interfaces, etc.
  • Preparation of System Enhancement Requests
  • Demonstrated ability to develop and provide training
  • Continual modification and improvement of operations business systems - ERP, MES and others

Qualifications:

• Bachelor's Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.

Preferred Additional Skills:

• SDLC process, Service now ticket management, and Jira enhancement processing
• Interpreting and evaluating data and processes
• Web Programming basics
• Communication protocols for Shop floor Manufacturing Machines (CNC)
• Documentation and Command Media development, maintenance and Training
• Train and mentor less experienced
• Establish and maintain effective working relationships with those contacted in the course of work
• Excellent trouble-shooting skills
• Basic understanding of Lean Manufacturing and continuous improvement
• Ability to work with and collaborate with all levels of business users within the organization
• Excellent verbal and written communication, including public speaking.

In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $99,500-$184,500. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $114,000-$212,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

#LI-NR1

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.