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Application Support Manager Jobs in Decatur, AL (NOW HIRING)

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Test Application

Huntsville, AL

Test Application Specialist** ** ** Join our innovative team as a Test Application Specialist ... product managers, and other stakeholders to understand project requirements and objectives ...

TriVector Services, Inc

Junior Jira Analyst

Huntsville, AL · On-site

$26 - $35/hr

Support and configure JIRA plugins as required * Generate documentation and training for Jira workflows and processes * Maintain awareness of Agency Application changes to Atlassian tools and manage ...

Peraton

Application Infrastructure Lead

Huntsville, AL · On-site

$86K - $138K/yr

Public Key Infrastructure (PKI)/Identity, Credential, and Access Management (ICAM/IDAM)/Internet ... Provide end-user training and support. * Work with IT professionals, Database Administrators ...

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Application Support Manager information

See Decatur, AL salary details

$54.6K

$95.7K

$148K

How much do application support manager jobs pay per year?

As of May 29, 2026, the average yearly pay for application support manager in Decatur, AL is $95,710.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $113,600.00 per year, depending on experience, location, and employer.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Decatur, AL? The most popular types of Application Support jobs in Decatur, AL are:
Application Support Manager jobs near you
Ecommerce Support Manager

Ecommerce Support Manager

Onewater Marine Inc

Tanner, AL • On-site

$23/hr

Full-time

Posted 29 days ago

OneWater Marine rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description


The eCommerce Support Manager will be primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products customer service representatives will interact with the company’s customers by addressing inquiries and resolving complaints. They will give customers information about products and services, take orders, process returns, and provide reports to meet the customers needs.


Duties/Responsibilities:

• Must be a self-starter and take responsibility for managing dedicated accounts within a territory. Ability to work independently, organize and prioritize work.

• Act as a liaison between the customer and sales team. Taking point on customer orders, answering questions, and handling minor issues while also reaching out to the salesmen regarding new product development, samples, major account issues, and when qualifying new accounts.

• Ability to understand account requirements and maintain accounts to ensure customer information databases are accurate and up to date (e.g., preferences, address, points of contact)

• Receive customer requests via phone and/or email and process requests in a timely manner

• Enter customer orders, issue return authorizations, issue warranty orders, schedule for replacements parts, answering questions about parts/pricing, or notify the sample department for any customer samples needed.

• Provide proactive customer communication with an ability to think ahead and notify customers of issues that may arise with their account or order.

• Must be able to develop strong rapport with personnel and customers

• Use creativity to explore the desired product request to ensure we are meeting the customer's unique needs/application

• Assist the customer by providing documents/information the customer needs (e.g., copies of invoices to their accounting department, tracking numbers, status of backorders, and product/pricing information on our parts)

• Managing Customer Requirements –Ability to follow orders through from entry to ship date, managing the internal workflow process and making sure they meet the customer’s requirements

• Route internal and external requests to their proper department/personnel

• Ability to resolve issues and make sound decisions which are in the best interest of TH Marine and the customer

• Attention to detail and providing consistency/accuracy on all orders (e.g., shipping address, shipping method/date, payment method, and parts/quantity ordered)

• Provide support to our sales team by producing reports from our ERP system on customer buying history

• Ability to learn and support multiple activities in a fast-paced work environment

• Help all other areas of office duties and responsibilities to ensure the success of our team


Required Skills/Abilities:

• Excellent communication skills, including active listening.

• Service-oriented and excellent organizational and problem-solving skills

• Proficient computer skills to include MS Office: Word, Excel, Outlook with the ability to learn new CRM software


Education and Experience:

• High school diploma or equivalent.

• Three years of customer service experience required.


Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times


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