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Application Support Manager Jobs in Decatur, AL (NOW HIRING)

As the AMD Xilinx dedicated Field Application Engineeryou will be a key member of a technical sales ... Manage technical support issues within customer base and collaborate/bring in AMD Xilinx technical ...

The work product of the Application Engineers, and their collaboration with the Account Managers, must support the sales effort while promoting Deshazo and protecting the company's interests. JOB ...

Application Developer Various position levels for each position: Junior-level - 2-3 years of ... Support technical documentation, configuration management, and software release activities Desired ...

The work product of the Application Engineers, and their collaboration with the Account Managers, must support the sales effort while promoting Deshazo and protecting the company's interests. JOB ...

The work product of the Application Engineers, and their collaboration with the Account Managers, must support the sales effort while promoting Deshazo and protecting the company's interests. JOB ...

The Application Engineer shall have the knowledge and abilities outlined in the core functions ... support changing mission requirements. * Perform IT System Administration. * Manage distributed ...

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Application Support Manager information

See Decatur, AL salary details

$57.2K

$100.3K

$155.1K

How much do application support manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for application support manager in Decatur, AL is $100,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,700.00 and $119,100.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the most commonly searched types of Application Support jobs in Decatur, AL? The most popular types of Application Support jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Application Support Manager jobs? Cities near Decatur, AL with the most Application Support Manager job openings:

REMOTE Enterprise Application Lead (IBM TRIRIGA / Maximo MREF)

BROWN TECHNOLOGIES INCORPORATED

Huntsville, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago


Job description

Enterprise Application Lead (IBM TRIRIGA / Maximo MREF)

Location Within 50 miles of a NASA Center


Brown Technologies is a rapidly growing company with a proven record of success supporting complex cutting-edge development programs. We are an employee-centric company that understands the individuals that comprise our workforce are our most important asset and are recognized as one of "The Best Place for Working Parents". Come join our team of experienced, dedicated, and committed professionals whose focus is to solve the missioncritical problems of our customers.


Brown Technologies is currently seeking an Enterprise Application Lead with deep expertise in IBM TRIRIGA and the IBM Maximo Real Estate & Facilities (MREF) module. This SME-level

role provides leadership, architectural oversight, and end-to-end execution support for TRIRIGA and MREF environments during the migration of NASA’s MSFC and HQ TRIRIGA instances to the Office of Strategic Infrastructure’s (OSI) MREF module within Maximo Application Suite (MAS). The ideal candidate will ensure system continuity throughout the transition, uphold data

integrity standards, drive enterprise configuration governance, and support long-term sustainability of the MREF environment.


DESCRIPTION:

The Enterprise Application Lead provides project management oversight, architectural guidance, and technical strategy for MREF initiatives, ensuring alignment with Agency IT governance, cybersecurity requirements, and enterprise architecture standards. This role involves leading the migration from TRIRIGA to MREF, managing dual-environment sustainment, overseeing data integrity and validation, and coordinating with cross-functional teams to ensure operational readiness and long-term system sustainability.


RESPONSIBILITIES:

• Provide project management oversight, including planning, risk identification, stakeholder coordination, and execution strategy for all MREF initiatives.

• Ensure ongoing operational sustainment and oversight of the existing HQ and MSFC TRIRIGA environments throughout the migration lifecycle until MREF acceptance within OSI MAS.

• Manage and direct the dual-environment strategy to maintain continuity of operations during transition.

• Provide architectural oversight and technical strategy for MREF, ensuring alignment with Agency IT governance, cybersecurity requirements, and enterprise architecture standards.

• Lead planning, coordination, and oversight of migration activities from the MSFC and HQ TRIRIGA environments into the OSI MREF environment.

• Oversee TRIRIGA license-to-MREF AppPoint conversion strategy to ensure entitlement alignment and compliance.

• Ensure data accuracy, completeness, and integrity through comprehensive validation planning and technical oversight.

• Ensure full TRIRIGA data backups ahead of major upgrades or migration milestones.

• Establish migration cutover strategies, rollback procedures, and risk mitigation plans to reduce downtime and operational disruption.

• Validate all post-migration system configurations, integrations, workflows, and security controls to confirm operational readiness.

• Review and validate backend architecture alignment for compatibility with Maximo Application Suite (MAS)/MREF performance, security, hardware, software, and integration requirements.

• Provide enterprise configuration governance and change control oversight across all environments.

• Identify opportunities to standardize processes, improve operational efficiency, and modernize business workflows.

• Validate standard and custom reports for accuracy and completeness; identify postmigration reporting modernization opportunities.

• Coordinate upgrades, configuration changes, development activities, and migration tasks with Agency stakeholders, leadership, and cross-functional teams.

• Develop, maintain, and execute MREF application test plans and lead post-migration, enhancement, and upgrade verification testing.

• Collaborate with OSI Program Managers, OCIO partners, and cross-agency stakeholders to ensure integration and compliance alignment.

• Provide technical review and approval of enhancements, reporting updates, and system modifications.

• Collaborate with TRIRIGA system and database administrators to develop and execute the decommissioning plan for MSFC and HQ TRIRIGA environments.

• Ensure all required historical data is archived, exported, or retained in accessible formats before decommissioning.

• Ensure removal of user accounts, service accounts, privileged credentials, and system access associated with legacy TRIRIGA environments in alignment with cybersecurity requirements.


QUALIFICATIONS:

Required:

• U.S. Citizen with the ability to obtain/maintain a Public Trust clearance

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Facility/Asset Management, or a related field

• Minimum of 12 years of experience in enterprise application management, including TRIRIGA, MREF, or Maximo/Maximo Application Suite (MAS)

• Demonstrated experience leading TRIRIGA-to-MAS/MREF migrations, including dualenvironment sustainment, cutover planning, and rollback strategy development

• Strong expertise in enterprise application architecture, cybersecurity alignment, integration frameworks, and system performance considerations

• Experience ensuring data integrity, accuracy, reporting quality, and compliance requirements across large-scale system migrations

• Proficiency with SQL, enterprise reporting tools, data validation methods, and backup/restore practices

• Excellent problem-solving and analytical capabilities, with proven ability to interpret complex system configurations and data structures

• Strong written and verbal communication skills; ability to coordinate with crossorganizational leadership, IT teams, vendors, and federal program stakeholders

• Demonstrated ability to provide training, guidance, and governance support across enterprise environments


Preferred:

• Experience with IBM MAS containerized deployments (Kubernetes/OpenShift)

• Experience with predictive maintenance or advanced facilities management capabilities

• Familiarity with federal cybersecurity requirements (NIST/FISMA) and Agency-level ITgovernance

• Experience with enterprise reporting tools (Cognos, BIRT, Power BI)

• Experience supporting large-scale federal facilities, real estate, or asset management programs


Benefits of working at Brown Technologies Incorporated

Brown is proud to support the health and wellbeing of the people we employ. We offer a competitive, comprehensive benefits package that includes healthcare coverage, flexible spending accounts, 401(k) retirement plan with employer match, accrued paid time off, company-provided life insurance and disability coverage, an employee assistance program, professional development such as tuition reimbursement, and other benefits that support worklife balance. We are an employee-centric company that understands the individuals that comprise our workforce are our most important asset and are recognized as one of "The Best Place for Working Parents" in Huntsville, AL.


Benefits may vary based on status, but the majority of our positions include the following:

• Competitive Wages

• Medical, Rx, Dental & Vision Insurance

• Medical plan with Health Savings Account eligibility

• Company-funded Life, Short-Term & Long-Term Disability Insurance

• Personal Time Off and Paid Holidays

• 401(k) Retirement Plan

• Flexible Spending Accounts

• Tuition Reimbursement

*Final compensation for this position is determined by factors such as responsibilities of the job, education, experience, certifications, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


Brown Technologies Incorporated is an Equal Opportunity Employer

Brown Technologies Incorporated, headquartered in Huntsville, AL is a Woman-Owned and HUBZone certified small business. We are committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity, pregnancy or genetic information. Selected applicant will be subject to a background investigation. BTI is an Equal Opportunity/Affirmative Action employer. U.S. citizenship is required for most positions.