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Application Support Manager Jobs in Indiana (NOW HIRING)

Badger Daylighting

IT Support Technician

Brownsburg, IN · Hybrid

$20.50 - $28/hr

... application support, and ServiceNow ticket management. The essential purpose of this role is to deliver efficient, trusted end-user experience through responsive technical support, clear ...

Badger Daylighting

IT Support Technician

Brownsburg, IN · On-site

$20.50 - $28/hr

... application support, and ServiceNow ticket management. The essential purpose of this role is to deliver efficient, trusted end-user experience through responsive technical support, clear ...

Deaconess

Ambulatory Application Analyst I

Evansville, IN · On-site

$24.11 - $33.75/hr

Follow established change management, build, testing, and production support processes * Provide ... Three or more years of healthcare or enterprise application support experience * Experience ...

Henkel

Lead Application Engineer

Elkhart, IN · On-site

... management, operations, lean manufacturing, statistical design and data analysis • Customer support experience (providing product application preparation and training) • Project management ...

TriOptus LLC

IT Support (GxP) |

Warsaw, IN · On-site

$20.75 - $28.50/hr

Act as coordinator for resolving incidents related to any application support in manufacturing ... Minimum 5 years of experience in handling Site IT support incident management * Should be ...

TEKsystems

Desktop Support Technician

Tell City, IN

$24 - $32/hr

Ability to prioritize and manage multiple support requests in a fast-paced environment. * Experience supporting both onsite and remote users. Required Technical Skills * ERP application support

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Indiana

Application Support Manager information

See Indiana salary details

$58K

$101.8K

$157.5K

How much do application support manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for application support manager in Indiana is $101,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,900.00 and $120,800.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Indiana? The most popular types of Application Support jobs in Indiana are:
What job categories do people searching Application Support Manager jobs in Indiana look for? The top searched job categories for Application Support Manager jobs in Indiana are:
What cities in Indiana are hiring for Application Support Manager jobs? Cities in Indiana with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Indiana as of July 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $101,831 per year, or $49 per hour.
Manager of Software Support

Manager of Software Support

United Way of Central Indiana

Indianapolis, IN

$55K/yr

Full-time

Posted 14 days ago

Job description

United Way of Central Indiana works to bring the resources of philanthropy, government, corporations, the social sector, and neighborhoods together to confront generational poverty head on and ensure a better future for our neighbors in need. This is an ambitious time to join United Way as we embark on a five-year strategic plan to reduce the number of households experiencing poverty and financial instability. 

To make a significant impact in our region, United Way is looking for dedicated, confident, and compassionate team members who live our shared values of inclusivity, courage, accountability, respect, and excellence.  We partner to design, support, and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive; neighbors care for each other; and we are proud of all our residents’ quality of life.

Position Summary 

The Manager of Software Support is a member of the Technology and Business Intelligence team and is responsible for the adoption and usage of organizational software; training and support for various applications; development and maintenance of the SharePoint intranet site for the organization.

United Way of Central Indiana’s core shared software tools and applications include but are not limited to all Microsoft Office 365 (O365) applications, AI tools (including ChatGPT, Microsoft Copilot, and/or Claude), and Asana for project management. In addition, this role maintains an inventory of all software tools and applications used across the organization and works alongside all divisions to support a wide variety of specific-use applications. Additionally, this role is responsible for ensuring all software and technology tools used across the organization to adhere to established information security standards and policies.

Position Duties & Responsibilities

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Software Applications & Technology Support

Serve as the subject matter expert and support users to fully leverage United Way’s core shared software tools and applications, including but not limited to Microsoft Office 365 applications, AI tools (ChatGPT, Microsoft Copilot, Claude), Asana, FormStack, DocuSign, etc. This includes:

  • Lead user training and provide guidance on best practices or the effective use of organizational software applications. 
  • Develop documentation for software applications for user knowledge base. 
  • Monitoring and creation of Microsoft Teams and SharePoint sites. 
  • Support the roll-out of new application features and capabilities. 
  • Coordinate with internal team members for all software applications and tools used across the organization. Examples include human resources tools, accounting tools, project management tools, etc. 
  • Maintain and regularly update an inventory of all technology tools and applications, including software descriptions, internal administrators, costs, contract terms, renewal dates, and vendor relationships, ensuring accurate documentation and effective software governance.
  • Conduct periodic needs software assessments for organization.
  • Serve as the backup trainer for new employee orientation technology setup, ensuring seamless onboarding experiences and continuity when primary trainer is unavailable.

AI Adoption and Application

  • Partner with teams across the organization to identify opportunities to leverage AI solutions for efficiency and process improvement. 
  • Provide leadership in evaluating and prioritizing AI and automation opportunities across the organization, ensuring alignment with business needs, operational goals, and technology strategy.
  • Design, develop, and deploy custom AI solutions and agents to address organizational needs.
  • Manage the organization's AI tool ecosystem by ensuring effective administration of accounts and licenses, establishing user support and training resources, and promoting best practices for the responsible use of AI technologies. SCoordinate with team leads to drive adoption and report on usage metrics to stakeholders. 
  • Develop and maintain documentation and resources to support ongoing AI tool usage. 

 Project Management Platform Administration and Adoption

  • Oversee the organization's project management platform, ensuring it effectively supports business needs and operational priorities.
  • Establish and maintain workflows, templates, and best practices that promote consistent and efficient project management practices across the organization.
  • Lead organizational adoption efforts by partnering with department leaders to increase effective utilization of project management tools and processes.
  • Ensure appropriate user access, platform configuration, and system maintenance to support a positive user experience.
  • Oversee user support, training, and resource development to build project management capabilities across teams.
  • Monitor platform usage, adoption trends, and performance metrics, providing recommendations to improve effectiveness and user engagement.
  • Develop and maintain documentation, training materials, and support resources to encourage ongoing platform utilization and continuous improvement.

Technology Innovation & Organizational Support

  • Stay current on emerging technology and industry trends to proactively identify new tools and solutions that could address organizational challenges and improve efficiency. 
  • Provide consultative support and responsive service requests from internal and external customers. 
  • Performs special assignments and other work, on an as-needed basis.

Qualifications (Education & Experience)

*Relevant experience may be considered in lieu of formal education where appropriate.

  • Associate degree required; Bachelor's degree preferred in information technology, computer science, business, information systems, or a related field
  • 2–4 years of experience supporting and administering business applications, software platforms, or technology systems
  • Experience supporting Microsoft 365 applications and collaboration tools required
  • Experience with AI tools (ChatGPT, Microsoft Copilot, Claude, or similar platforms) preferred
  • Experience administering project management platforms (Asana or similar) preferred
  • Microsoft 365 certifications preferred
  • Experience working with technology vendors, software implementations, or system administration preferred

Knowledge & Technical Skills

  • Strong knowledge of Microsoft 365 applications, collaboration platforms, and business productivity tools
  • Ability to administer software platforms, manage user access, and maintain system documentation
  • Experience training and supporting users on technology tools and best practices
  • Knowledge of AI tools and automation technologies and their practical business applications
  • Strong troubleshooting, problem-solving, and analytical skills
  • Ability to evaluate organizational needs and recommend technology solutions that improve efficiency and adoption
  • Strong organizational skills with the ability to manage multiple priorities and projects simultaneously
  • Demonstrated attention to detail and commitment to data integrity, confidentiality, and system accuracy
  • Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences
  • Ability to stay current on emerging technologies and identify opportunities for organizational improvement

*Work experience may substitute for education requirements on a case-by-case basis.

Position Leader:   Strategic Insights and Business Intelligence Senior Director

Position Leads:    N/A 

FLSA Status:        Exempt, Full-Time

Salary Range:         Mid 50s to Low 60s       

Benefits:                Complete Benefits Package Available

Reviewed:                July 2026

Equal Opportunity Employer

United Way of Central Indiana (UWCI) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants will receive consideration for employment.

To apply, please visit our website at www.uwci.org.

This position description is intended to describe the general nature and level of work performed and is not a contract of employment. Employment with UWCI is at-will and may be terminated at any time, with or without cause or notice, subject to applicable law. UWCI reserves the right to modify, interpret, or apply this position description as needed and to assign additional duties as appropriate.