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Application Support Manager Jobs in Indiana (NOW HIRING)

LexisNexis

Technical Support Analyst II

Martinsville, IN · On-site

$59K - $98K/yr

The TSA II will troubleshoot application issues, analyze relational database data, and provide ... Manage support tickets from intake through resolution, documenting outcomes and steps taken

RELX

Technical Support Analyst II

Martinsville, IN · Hybrid

$59K - $98K/yr

The TSA II will troubleshoot application issues, analyze relational database data, and provide ... Manage support tickets from intake through resolution, documenting outcomes and steps taken

IDS Blast

Be Seen First

IT Support and Operations Specialist

Indianapolis, IN · On-site

$22 - $25/hr

IT Support & Operations Specialist About the Role We are seeking an IT Support & Operations ... facing application issues · Work with department managers to identify and resolve recurring ...

TEKsystems

End User Specialist

Brownsburg, IN · Hybrid

$30 - $35/hr

Troubleshoot device enrollment, policy application, and configuration issues. * Support iOS/iPadOS and Windows device management workflows. Windows Autopilot & Device Deployment * Execute ...

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All JobsApplication Support Manager JobsApplication Support Manager Jobs in Indiana

Application Support Manager information

See Indiana salary details

$58K

$101.8K

$157.5K

How much do application support manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for application support manager in Indiana is $101,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,900.00 and $120,800.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Indiana? The most popular types of Application Support jobs in Indiana are:
What job categories do people searching Application Support Manager jobs in Indiana look for? The top searched job categories for Application Support Manager jobs in Indiana are:
What cities in Indiana are hiring for Application Support Manager jobs? Cities in Indiana with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Indiana as of June 2026, with employment types broken down into 3% As Needed, 73% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $101,831 per year, or $49 per hour.
Technical Support Specialist

Technical Support Specialist

Haynes and Boone, LLP

Huntingburg, IN • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Provide desk-side hardware and software support, including setup and troubleshooting of computers and handheld devices.

  • Support video conferences by handling technical setup, maintenance, room preparation, call initiation, and assisting users before and during meetings.

  • Create and update tickets using the HelpDesk ticketing database and communicate resolution details with appropriate documentation.

Job description

At Haynes and Boone, our people are the driving force behind our success. Because we value the role every individual plays in how we deliver exceptional legal services, we hire people who will contribute to our professional reputation, enhance client relationships and share in our success.

The Technical Support Specialist is a key member of our User Experience (UX) team as our front-line support team is critical to improve the end user experience and drive IT support excellence. This non-exempt position is responsible for providing desk-side hardware and software support, video conference support and basic network support to attorneys and staff. This individual will also support a variety of wireless and handheld devices.

Essential Duties

  • Hardware and software setup and support including handheld devices.

  • Video Conference support. This includes conference room technical setup, maintenance, room preparation, call initiation and lawyer/user assistance before and during video conferences as required.

  • Analyze/resolve problems with desktop/laptop hardware, OS, & applications software.

  • Tier 2 troubleshooting on the desktop/laptop hardware and software, operating system, and firm's software applications: MS Office, NetDocuments, Google Chrome, Internet Explorer, Elite, PDF, InterAction, Zoom and any other firm applications.

  • Basic software troubleshooting on the applications used at the firm including but not limited to: Microsoft Office Suite, Internet Browsers, Accounting, PDF, Contact Management and the firm's Document Management System.

  • Printer, scanner, video conferencing and projector support.

  • Assist Engineers in troubleshooting onsite issues.

  • Understand user application needs and growth of our Firm's application offerings.

  • Communicates appropriately regarding resolution and ensures that the appropriate documentation is completed after each incident.

  • Tier 1 subject matter expert (SME) on our firm applications.

Other Duties

  • Assist with hardware inventory including laptop checkout duties.

  • Assist laptop users with remote "road warrior" skills, such as use of remote desktop and VPN access.

  • Create and update tickets using the HelpDesk ticketing database.

  • Assist with maintaining IT inventory.

  • Point of contact for IT Engineers.

  • Maintain positive and professional relationships with staff and approved vendors.

  • Provide on-call and after-hours support as needed.

  • Perform other related duties as needed or assigned.

Reporting Relationship

The Technical Support Specialist reports to the Technical Support Manager.

Subordinate Staff: N/A

Qualifications

Knowledge/Experience

The Technical Support Specialist should have working knowledge of Microsoft Office Suite of applications. Should have extensive knowledge of Windows OS; computer hardware and software. Experience with HP LaserJet Printers and Ricoh photocopiers and printers preferred. This position requires someone with experience supporting handheld devices with a specific emphasis on iPhone/iPad and Android devices. Three or more years of experience in an IT HelpDesk or support environment required. Three or more years of Level 2 desk-side support experience is desired. Law firm experience preferred.

Skills

The Technical Support Specialist must possess outstanding customer service abilities. Excellent written and verbal communication skills are a must. Ability to communicate with all levels of staff, attorneys, management, vendors and client representatives required. This individual must have strong initiative, drive and ability to work in a team environment with minimal supervision.

Education

The Technical Support Specialist must possess a high school diploma. A+ certification and some college are preferred.

Physical Demands

Must be able to move around the office up to 70% of the time; When doing occasional office build outs or system upgrades, might be required to move around up to 100% of the time; This position constantly operates, and frequently inspects and positions, computers and other office productivity machines (e.g., fax machine, copier, printer, etc.); Positions self to maintain/troubleshoot computers underneath office desks, up to 25% of the time; Frequently moves computer equipment weighing up to 20 lbs.; Occasionally moves computer/server equipment weighing up to 50 lbs.; This position requires constant communication and exchange of information with the Firm attorneys and staff.

This position requires work after normal business hours and on weekends for video conference support, equipment moves, and IT projects as required.

Working Conditions

Office Environment. Some offsite projects. Overtime, weekends and occasional travel required. This position will participate in the after-hours and weekend on-call rotation.

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