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Application Support Manager Jobs in Illinois (NOW HIRING)

Sralab

Business Support Manager

Chicago, IL

Summary The Business Support Manager will analyze, organize and direct office operations and ... High level of proficiency in keyboarding skills, and application of a variety of complex computer ...

Sralab

Business Support Manager

Chicago, IL

Summary The Business Support Manager will analyze, organize and direct office operations and ... High level of proficiency in keyboarding skills, and application of a variety of complex computer ...

Sralab

Business Support Manager

Burr Ridge, IL

Summary The Business Support Manager will analyze, organize and direct office operations and ... High level of proficiency in keyboarding skills, and application of a variety of complex computer ...

S&C

Application Manager

Chicago, IL · On-site

$105K - $140K/yr

The Application Manager is responsible for providing pre-sales support and expertise for the ... Activities include application support, delivering technical presentations, representing the ...

S&C Electric Company

Application Manager

Chicago, IL · On-site

$105K - $140K/yr

Activities include application support, delivering technical presentations, representing the Company at Industry events, and providing to technical inquiries that contribute to the conversion of ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Illinois

Application Support Manager information

See Illinois salary details

$59.1K

$103.7K

$160.4K

How much do application support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for application support manager in Illinois is $103,700.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,400.00 and $123,100.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Illinois? The most popular types of Application Support jobs in Illinois are:
What are popular job titles related to Application Support Manager jobs in Illinois? For Application Support Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Application Support Manager jobs in Illinois look for? The top searched job categories for Application Support Manager jobs in Illinois are:
What cities in Illinois are hiring for Application Support Manager jobs? Cities in Illinois with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $103,700 per year, or $49.9 per hour.

Wealth Management Application Support Engineer

Northern Trust

Chicago, IL • On-site

$88K - $151K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Northern Trust rating

8.2

Company rating: 8.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
Job Description
As a Sr Associate in support organization in Wealth Management
ROLE:
This role will support our Wealth Management business, product , operations, partners and clients . As a support associate you will collaborate with Application Development teams to implement business solution through agile practice and manage production issues.
The ideal candidates will possess excellent leadership and communication skills coupled with a solid understanding of modern cloud technologies preferably in the financial sector. Critical incident may require weekend and/or after hours support.
PRINCIPAL RESPONSIBILITIES:
Lead production stability effort by preventing production issue and improve production stability.
  • Track /Manage Incidents /Change /Problems for assigned applications.
  • Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches.
  • Identify measures to improve applications stability and availability to improve support service delivery.
  • Develop to become a Subject Matter Expert for assigned application domain.
  • Troubleshoot production issues through monitoring and log analysis.
  • Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release.
  • Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation
  • Help ensure compliance with all audit requirements including change control procedures and data security
  • Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts.
  • Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.
  • Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.
  • Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found.

Knowledge/Skills
  • Hands-on experience with some of AKS, App Services, Functions, Key Vault, App Config, SQL Server, Databricks, APIM, Cosmos DB, Neo4J, and Apollo
  • Proficiency and hands-on experience in scripting languages - Python, Bash Scripting, Java, or similar
  • Preferred experience with messaging and data platforms (EventHub, Service Bus, Kafka/Confluent) and analytics (SQL Server)
  • Preferred Hands-on experience with Microsoft Azure, REST APIs, GitHub, and ServiceNow
  • Preferred Knowledge in integrating data from multiple sources- MQ, Solace, XML, Excel files, unstructured data and loading them into staging/warehouse tables
  • Understanding of dimensional data modeling - star schema and snowflake schema
  • Knowledge on Azure DevOps and Agile methodology.
  • Excellent oral and written communication skills are required

Experience Required
A College or University degree in Computer Science and/or relevant 6-8 years proven work experience. Related Industry qualification is preferred.
Salary Range:
$88,900 - 151,100 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

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