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Application Support Manager Jobs in Alaska (NOW HIRING)

ASRC

Computer Support Specialist III

Anchorage, AK · On-site

The incumbent may be asked to take point on application performance issues and must have in-depth ... Time Management * Uses time effectively and efficiently, concentrating his/her efforts on the more ...

New

ASRC

Desktop Support Engineer

Anchorage, AK · On-site

Prepare and manage system-wide updates for all levels of IT hardware. * Work closely with ... application of diagnostics and outstanding Customer Service skills. * Work closely with desktop ...

Ballard Spahr LLP

Billing Specialist

Anchorage, AK · On-site +1

$70K - $78K/yr

Accounting and Financial Management About Us: Ballard Spahr is a renowned national law firm with ... This position also provides time and billing application support to users firm wide.This position ...

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Application Support Manager information

See Alaska salary details

$65.7K

$115.2K

$178.2K

How much do application support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for application support manager in Alaska is $115,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,500.00 and $136,800.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Alaska?

The most popular types of Application Support jobs in Alaska are:

What cities in Alaska are hiring for Application Support Manager jobs?

Cities in Alaska with the most Application Support Manager job openings:

Application Support Manager jobs near you

Programmer Analyst IV - Technical Project Management and Application Development

Goldbelt, Inc.

Juneau, AK

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Peregrine is a pioneer within the cybersecurity industrial control systems and the Internet of Things, supporting many federal and commercial customers. Peregrine's experienced staff knows the cybersecurity and operational technology environment and provides these capabilities for our customers daily. 

Summary:

The Programmer Analyst IV is a senior-level technical professional responsible for analyzing, designing, developing, and implementing software solutions that meet complex business needs. This role works closely with users and stakeholders to understand current operating procedures, clarify program objectives, and deliver high-quality applications.

Responsibilities

Essential Job Functions:

  • Works with users to identify current operating procedures and clarify program objectives.
  • Outlines steps required for program development, including diagrams and charts.
  • Writes program documentation and operations guidelines.
  • Provides technical guidance to lower-level analyst/programmers.
  • Requires comprehensive knowledge of programming techniques, networked and centralized operating systems, and the capabilities of enterprise database products and development suites.
  • May lead team with external consultants in the development of unique applications that meet employer's requirements.
  • Requires detailed and comprehensive knowledge of employer's applications and systems.
  • Technical Project Management
    • Will utilize project management tools to coordinate and plan development work
    • Meet regularly with the business owner team to report progress, set priorities and coordinate requirements gathering
    • Gather requirements
    • Help develop timelines
    • Ensure developers are available to develop software to meet those timelines
    • Coordinate with Business Process team to obtain User Acceptance and Release scheduling
Qualifications

Necessary Skills and Knowledge:

  • A wide degree of creativity and latitude is expected.
  • Requires proficiency in programming languages.

Minimum Qualifications:

  • 8-10 years of progressively responsible experience in software development, programming, or systems analysis
  • Advanced proficiency in one or more programming languages

Preferred Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or a related field

Pay and BenefitsAt Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Employment Type: FULL_TIME

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