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Application Support Manager Jobs in Alaska (NOW HIRING)

fairbanksmorse

Application Support Analyst

Morse, WI · On-site

Application Support Analyst Location: Beloit, WI or Cincinnati, OH (prefer onsite, remote possible ... Manage and track support tickets through resolution using an ITSM platform (e.g., ServiceNow)

Staffingine LLC

Support in deployment or Installation of CDS applications * Complete knowledge on user management of lab applications * Coordinate with multiple instrument vendor during application or instrument ...

Anchorage School District

Tech Support III

Anchorage, AK · On-site

... management software. * Exceptional interpersonal skills and the ability to calm and work with irritated and discouraged users. Essential Job Functions * Performs as an enterprise application support ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Alaska

Application Support Manager information

See Alaska salary details

$65.7K

$115.2K

$178.2K

How much do application support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for application support manager in Alaska is $115,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,500.00 and $136,800.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Alaska?

The most popular types of Application Support jobs in Alaska are:

What cities in Alaska are hiring for Application Support Manager jobs?

Cities in Alaska with the most Application Support Manager job openings:

Application Support Manager jobs near you

Application Support Analyst

fairbanksmorse

Morse, WI • On-site

Full-time

Posted 10 days ago

Job description

Application Support Analyst

Location: Beloit, WI or Cincinnati, OH (prefer onsite, remote possible)

Employment Type: Full-Time

Department: Information Technology

Position Summary

The Application Support Analyst will be responsible for providing tier 1/2 technical support, troubleshooting, and maintenance for enterprise and program-specific applications used across the organization. This role serves as a key liaison between end users, development teams, and IT infrastructure staff to ensure application availability, performance, and security in a defense contracting environment governed by strict compliance and data-handling requirements.

Key Responsibilities
  • Provide day-to-day support for internal and program applications, including troubleshooting, incident resolution, and root-cause analysis
  • Monitor application performance and system logs to proactively identify and resolve issues
  • Manage and track support tickets through resolution using an ITSM platform (e.g., ServiceNow)
  • Coordinate with software development, database, business analyst, and infrastructure teams to escalate and resolve complex technical issues
  • Support application deployments, patches, and upgrades, including testing in staging environments
  • Maintain application documentation, including SOPs, known-error databases, and user guides
  • Ensure compliance with DoD security requirements, including NIST 800-171 controls, when supporting applications that process Controlled Unclassified Information (CUI)
  • Assist with user account provisioning, access control reviews, and audit support
  • Participate in Change Advisory Board (CAB) processes for application changes
  • Support disaster recovery and business continuity testing for critical applications
  • Provide occasional after-hours or on-call support for critical system outages
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • 2–5 years of experience in application support, help desk, or IT operations
  • U.S. Citizenship required (per federal contract requirements); ability to pass a background check
  • Working knowledge of Windows/Linux server environments
  • Experience with SQL for basic data queries and troubleshooting
  • Familiarity with ITIL processes (incident, problem, and change management)
  • Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
  • Ability to work independently and manage competing priorities in a fast-paced environment
Preferred Qualifications
  • Experience supporting applications in a DoD or federal contracting environment
  • Experience with any of the following ERP Applications: Oracle EBS r12, Infor Visual Manufacturing, Infor LN A&D
  • Familiarity with NIST 800-53/800-171
  • Experience with ServiceNow or similar ITSM tools
  • Scripting experience (PowerShell, Python, or Bash) for automation and troubleshooting
  • ITIL Foundation certification
  • Security+ or similar IT certification (a plus, not required)
Security & Compliance Requirements

This position does not require an active security clearance. However, it may involve access to information subject to U.S. export control regulations (ITAR/EAR) and/or Controlled Unclassified Information (CUI), so candidates must be eligible to access such information under federal contract requirements. As a condition of employment, candidates must successfully complete a background investigation and may be subject to random drug testing per federal contract requirements. Depending on future program assignments, candidates may be asked to pursue a security clearance; willingness to do so is a plus but not required at this time.

Only U.S. Citizens or Permanent Residents may apply, per federal contract and export control requirements.

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