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Application Support Analyst Jobs in Iowa (NOW HIRING)

As Support Analyst you will play a critical role in our customer's success by developing processes to provide them with an unmatched onboarding and support experience. You are a creative and self ...

Digital Support Analyst

Des Moines, IA · On-site

$20.80 - $29.80/hr

SHAZAM is looking for a Digital Support Analyst to join our team. In this role, you will be responsible for providing technical and operational support to customers utilizing the organization ...

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

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Application Support Analyst information

See Iowa salary details

$14

$36

$65

How much do application support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for application support analyst in Iowa is $36.91, according to ZipRecruiter salary data. Most workers in this role earn between $27.55 and $42.02 per hour, depending on experience, location, and employer.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Iowa? For Application Support Analyst jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Application Support Analyst jobs in Iowa look for? The top searched job categories for Application Support Analyst jobs in Iowa are:
Infographic showing various Application Support Analyst job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,779 per year, or $36.9 per hour.

Application Support Data Associate

Dubuque Community Schools

Dubuque, IA • On-site

$26.07/hr

Other

Posted 15 days ago


Job description

JOB SUMMARY: 

The Application Support Data Associate assists in maintaining the district's student information system and 

supporting data systems. 

This position focuses on data entry, quality, validation, and preparation to support reporting, analysis, and state 

reporting requirements. The role works closely with the Data Analyst to ensure data accuracy and readiness for 

district decision-making, along with other needs of the Application Support group. 

This position works in collaboration with members of the Application Support group, under the guidance of the 

Application Support Lead, all under the supervision of the Chief Technology Officer (CTO) and as part of the district's 

Innovation Technology (IT) department. 

This position does not include supervisory, evaluative, or disciplinary responsibility for personnel. 

POSITION RESPONSIBILITIES: 

Assist with maintaining data in the Student Information System and other district applications. 

Collect, enter, and validate data to ensure accuracy and completeness. 

Support the preparation of reports and data extracts for district and state reporting and serve as a backup 

for state reporting functions, as needed. 

Perform routine data quality checks and help resolve discrepancies. 

Assist with basic data queries and extraction using SQL or other tools to support reporting and analysis. 

Organize and maintain data files, documentation, and reporting processes. 

Respond to routine data requests from district staff. 

Serve as a district contact for data interpretation and review. 

Collaborate with the Application Support team and other departments as needed. 

PROFESSIONAL RESPONSIBILITIES: 

Demonstrate strong attention to detail and effective project organization skills. 

Maintain detailed and accurate documentation. 

Ability to follow processes and manage structured data 

Maintain positive, professional, and effective working relationships with the public, district employees, and 

students. 

Perform job duties in accordance with district mission, vision, and policies. 

Ability to recognize sensitive issues, work discreetly, and maintain confidentiality. 

Perform other duties as assigned. 

REQUIRED QUALIFICATIONS: 

Ability to work effectively in a team environment and independently. 

Basic proficiency in Microsoft Excel (e.g., basic sorting, basic filtering, basic formulas) 

Strong verbal and written communication skills. 

Ability to communicate technical information to both technical and non-technical users. 

Ability to learn and support new technology solutions. 

Strong attention to detail and ability to manage multiple tasks or projects concurrently.

PREFERRED QUALIFICATIONS:

Experience with Student Information Systems (e.g., Infinite Campus). 

Basic understanding of databases and familiarity with SQL (Structured Query Language) for querying and 

working with data. 

Advanced proficiency in Microsoft Excel (e.g., advanced sorting, advanced filtering, advanced formulas). 

Basic familiarity with reporting tools (e.g., Microsoft Power BI). 

EDUCATION REQUIREMENTS: 

A minimum of a high school diploma is required. An associate's degree in Information Technology or a related field is 

preferred. Demonstrated relevant experience may be substituted for formal education. 

PHYSICAL REQUIREMENTS: 

The majority of work is light to medium and requires frequent lifting, carrying, pushing, and/or pulling; occasional 

climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. 

Physical requirements reflect general district job classifications; typical work for this role is primarily sedentary. 

TERMS OF EMPLOYMENT: 

Anticipated start date: August 24, 2026, or as arranged. 

Contract length: 12 Months. Hours: 8:00am to 5:00pm 

Wage:  $26.07 per hour (Based on qualifications, education, and experience).   

An attractive fringe benefit package is included. 

APPLICATION PROCESS: 

Application deadline is Monday, August 3, 2026.  Apply on-line (www.dbqschools.org). 

Any questions regarding the application process may be directed to Human Resources, 2300 Chaney Road, Dubuque, 

Iowa, and (563) 552-3028. 

An Equal Opportunity/Affirmative Action Employer