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Application Support Analyst Jobs in Iowa (NOW HIRING)

TelePharm

Support Analyst

Iowa City, IA · On-site

As Support Analyst you will play a critical role in our customer's success by developing processes to provide them with an unmatched onboarding and support experience. You are a creative and self ...

Robert Half

IT EUC Support Analyst

West Des Moines, IA · On-site

We are looking for an IT EUC Support Analyst to provide hands-on technical support for employees ... Support account access and application issues through Active Directory and related administrative ...

American Equity

IT Support Analyst I

Des Moines, IA · On-site

The IT Service Center Analyst I is responsible for ensuring proper computer operation so that end ... Extensive application support experience with Microsoft Office 2019, and Office 365. * Experience ...

American Equity

IT Support Analyst I

Des Moines, IA · On-site

The IT Service Center Analyst I is responsible for ensuring proper computer operation so that end ... Extensive application support experience with Microsoft Office 2019, and Office 365. * Experience ...

defi AUTO LLC

Client Support Desk Analyst

Des Moines, IA · On-site

$20 - $27.25/hr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

Sarian, Inc.

Hyperion Business Analyst

Des Moines, IA · On-site

Hyperion - Business System Analyst The Hyperion Analyst will work closely with business partners and coordinate with IT (offshore application support and Infrastructure team). Responsible for ...

360 IT Professionals

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

Duties include assisting customers by phone with computer, application, and network support issues ... The IT Support Analyst position acts as the front-line customer contact point for Health Care ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Iowa

Application Support Analyst information

See Iowa salary details

$14

$36

$65

How much do application support analyst jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for application support analyst in Iowa is $36.91, according to ZipRecruiter salary data. Most workers in this role earn between $27.55 and $42.02 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Iowa?

For Application Support Analyst jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Iowa look for?

The top searched job categories for Application Support Analyst jobs in Iowa are:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $76,779 per year, or $36.9 per hour.

Support Analyst

TelePharm

Iowa City, IA • On-site

Full-time

Re-posted 25 days ago

Job description

About the Position TelePharm builds software for healthcare organizations to streamline workflow and communication in order to strengthen their patient relationships and adherence outcomes. We seek to enable broader global patient access to cutting-edge personalized medicine. Our clients range from mom and pop pharmacies to large healthcare systems across the United States.

Being part of a small team means wearing many hats. As Support Analyst you will play a critical role in our customer's success by developing processes to provide them with an unmatched onboarding and support experience. You are a creative and self-motivated individual, excited to learn new things and tackle new problems.

You thrive in a startup environment that demands you stretch yourself, and you flat out get stuff done. Responsibilities and Expectations Become a TelePharm platform expert including backend / technical workings and practical business applications. Promote revenue growth, customer adoption, retention, and overall satisfaction.

Act as a bridge between development and customer success team. Level 2 support. Technical documentation for publishing on customer success team knowledge base.

Contribute to the development of customer success team software tools - release distribution, rapid deployment, and testing tools. Hardware discovery, management, configuration. Customer and user onboarding process development and automation.

Determine minimal use case to recreate and resolve software and network issues immediately, or provide concise details to development team for further analysis and resolution. Maintain and enhance customer satisfaction by providing proactive support and communication. Travel 25% Skills and Requirements Exhibit strong leadership, communication, team-first attitude and problem-solving skills.

Ability to work independently and take initiative to complete tasks and identify problems with little to no direction. Exceptional project management and analytical skills. Network configurations and troubleshooting, (VPN, Firewall, etc).

Some scripting language knowledge (JavaScript, Python, etc). Understanding of Software as a Service Ability to identify and submit product enhancement requests Experience with networking, wireless, firewalls, security, anti-virus, remote access, user management and backup. System monitoring, alerting, problem logging, and coordinating tasks effectively to troubleshoot issues for prompt resolution.

Bonus Points Working knowledge of HTML/CSS Pharmaceutical/Health Care experience HIPAA/PHI training Pharmacy Technician experience About TelePharm We are a small team of technology enthusiasts, and we like to have fun while changing an industry. We work out of a unique office space in downtown Iowa City. We offer health benefits, competitive compensation, Taco Tuesdays, discounted downtown parking and a working environment with team members who want to be the best at what they do.

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