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Application Production Support Manager Jobs in Reston, VA

DANE LLC

Production Support Analyst

Arlington, VA · Hybrid

$85K - $95K/yr

This position focuses on diagnosing and resolving advanced application and data issues escalated ... Monitor production applications, scheduled jobs, and the incident management ticketing system ...

SAIC

Production Support Analyst

Arlington, VA · On-site

Monitor the production applications, scheduled jobs, and incident management ticketing system ... of the application and help decrease the time needed to resolve issues. * Collaborate with ...

SAIC

Production Support Analyst

Arlington, VA

Monitor the production applications, scheduled jobs, and incident management ticketing system ... of the application and help decrease the time needed to resolve issues. * Collaborate with ...

RogueThink Inc

Production Support Analyst

Arlington, VA · On-site

$117K - $135K/yr

Monitor production applications, scheduled jobs, and the incident management ticketing system ... of the application and help decrease the time needed to resolve issues. * Collaborate with ...

RogueThink Inc

Production Support Analyst

Arlington, VA · On-site

$117K - $135K/yr

Monitor production applications, scheduled jobs, and the incident management ticketing system ... of the application and help decrease the time needed to resolve issues. * Collaborate with ...

JLL

Analyst, Production Support

Washington, DC · On-site

Manage the due diligence process and be the driving force in working through the marketing and ... Using AI capabilities, we analyze your application for relevant skills, experiences, and ...

SAIC

Production Support Analyst Senior

Arlington, VA · On-site

Monitor the production applications, scheduled jobs, and incident management ticketing system ... of the application and help decrease the time needed to resolve issues. * Collaborate with ...

SAIC

Production Support Analyst Senior

Arlington, VA · On-site

Monitor the production applications, scheduled jobs, and incident management ticketing system ... of the application and help decrease the time needed to resolve issues. * Collaborate with ...

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All JobsApplication Production Support Manager JobsApplication Production Support Manager Jobs in Reston, VA

Application Production Support Manager information

See Reston, VA salary details

$63.5K

$111.3K

$172.2K

How much do application production support manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for application production support manager in Reston, VA is $111,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,400.00 and $132,100.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by an Application Production Support Manager, and how can one prepare for them?

As an Application Production Support Manager, you may frequently encounter challenges such as managing high-pressure incidents, balancing competing priorities between system stability and new deployments, and coordinating effective communication among cross-functional teams. Being proactive in incident management, establishing well-defined processes, and fostering strong relationships with development and infrastructure teams can help mitigate these challenges. Staying updated on best practices and encouraging a culture of continuous improvement will also support long-term success in this dynamic role.

What are the key skills and qualifications needed to thrive as an Application Production Support Manager, and why are they important?

To thrive as an Application Production Support Manager, you need strong analytical and problem-solving skills, expertise in application support processes, and a background in computer science or a related field. Familiarity with ITIL frameworks, incident management systems like ServiceNow, and monitoring tools such as Splunk or AppDynamics is typically required. Leadership, effective communication, and the ability to work under pressure are standout soft skills for this role. These abilities ensure that application issues are resolved promptly, minimizing downtime and maintaining business continuity.

What does an Application Production Support Manager do?

An Application Production Support Manager oversees the maintenance and smooth operation of business-critical software applications after they go live. They lead teams that monitor, troubleshoot, and resolve technical issues to minimize downtime and ensure optimal performance. Their responsibilities also include coordinating with development and infrastructure teams, managing incident response, and implementing process improvements to enhance system stability. This role is crucial for maintaining service reliability and meeting service level agreements (SLAs) in organizations that depend on complex software systems.
What are popular job titles related to Application Production Support Manager jobs in Reston, VA? For Application Production Support Manager jobs in Reston, VA, the most frequently searched job titles are:
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Application Production Support Manager jobs near you
Infographic showing various Application Production Support Manager job openings in Reston, VA as of May 2026, with employment types broken down into 1% As Needed, 86% Full Time, and 13% Part Time. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $111,333 per year, or $53.5 per hour.
Production Support Analyst

Production Support Analyst

DANE LLC

Arlington, VA • Hybrid

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Benefits:
  • HSA & FSA Plans
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Tuition assistance
  • Vision insurance
  • Wellness resources


Description

At DANE, we put talented people on programs that matter. From day one, youll have competitive benefits, aggressive PTO, and the opportunity to do meaningful work on some of the most mission-critical systems in the federal government.
We are seeking a Production Support Analyst to join the Operations team. This is a high-visibility role with significant upward mobility potential, supporting over 70 applications and 4 DOS missions. This position focuses on diagnosing and resolving advanced application and data issues escalated from Tier I and Tier II teams, collaborating closely with development and other IT groups across a complex, multi-stack production environment built on .NET, Java, and Oracle platforms. The environment is evolving toward greater use of automation and data-driven tools, and the ideal candidate brings curiosity and a willingness to grow alongside it.
Details:
Location: Hybrid - Onsite, Arlington, VA,1 - 2 days/week and as needed
Job Type: Full Time
Education: Bachelors degree in computer science or Equivalent
Experience: Minimum 4 years of relevant experience
Clearance: Must hold an Active DoD Secret Clearance or higher

Responsibilities

  • Monitor production applications, scheduled jobs, and the incident management ticketing system (ServiceNow)
  • Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams
  • Investigate application and data-related issues, determine root causes, and either resolve issues or collaborate with development and other IT teams for resolution
  • Collaborate with development teams by providing detailed analysis, logs, and findings that assist with root cause identification and prioritization of fixes
  • Write and execute SQL queries to analyze tables, grants, functions, procedures, packages, and triggers using SQL and TOAD
  • Perform backend data modifications using SQL in accordance with change management and security procedures
  • Assist in the creation and maintenance of Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) to improve issue resolution and reduce escalation volume
  • Support applications built on .NET, Java, and Oracle database platforms
  • Work within enterprise tools, including ServiceNow, CLM, jQuery, and SharePoint
  • Support operational reporting and analysis efforts, including basic Power BI dashboards
  • Utilize beginner-level scripting or automation (Python or C#) to assist with diagnostics, data handling, or operational efficiencies as appropriate

Requirements

  • Bachelors degree in Computer Science, Information Technology, or a related field
  • Active DoD Secret Clearance or higher required
  • Minimum 4+ years of experience in a Tier III Application Support or Production Support Analyst role
  • Strong problem-solving skills with the ability to break down complex technical and process-related issues to identify root causes
  • Experience supporting applications developed on .NET, Java, and Oracle database platforms
  • Strong SQL scripting experience, including writing queries and performing backend data modifications using SQL and TOAD
  • Experience with enterprise support tools, including ServiceNow, CLM, jQuery, and SharePoint
  • Excellent verbal and written communication skills with the ability to explain technical issues clearly to non-technical users and collaborate effectively with development and IT teams

Preferred Qualifications

  • Beginner-level experience with Python scripting for basic automation, diagnostics, or data processing
  • Familiarity with C# applications for troubleshooting or support purposes
  • Experience building or supporting Power BI dashboards or reports
  • Demonstrated interest in learning and supporting automation and AI-assisted operational workflows as the environment evolves


DANE LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Flexible work from home options available.