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It Support Jobs in Reston, VA (NOW HIRING)

Eagle Hill Consulting

IT Support Specialist

Arlington, VA · On-site

$65K - $80K/yr

Description Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or ...

POWERX

IT Support Specialist

Chantilly, VA · On-site

The IT Support Specialist is responsible for supporting and maintaining the company's information technology infrastructure to ensure efficient and secure operations. This role involves executing day ...

TAD PGS, Inc

IT Support Technician

Washington, DC · On-site

$29.86/hr

The IT Support Technician provides second-level end-user support for personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact. This role ...

TAD PGS, Inc.

IT Support Technician

Washington, DC · On-site

$29.86/hr

The IT Support Technician provides second-level end-user support for personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact. This role ...

SpaceX

IT Support Technician

Washington, DC · On-site

$38 - $45/hr

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Support Technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in ...

Exigent Mechanical

IT Support Engineer

Reston, VA · On-site

Support Engineer Are you a highly skilled IT professional who enjoys solving complex technical problems, taking ownership of challenging issues, and improving the technology environment around you?

TECHEAD

IT Support Specialist

Gaithersburg, MD · On-site

$25 - $27/hr

Compensation: $25-27/hr We are looking for a motivated IT Support Specialist to join our team. In this role, you will serve as the first point of contact for internal IT requests, providing essential ...

Posted today

Helsing

IT Support Specialist

Washington, DC · On-site

C., we are looking for an IT Support Specialistto ensure our daily operations run seamlessly. In this role, you will be the face of IT for our growing office-supporting our team directly so they can ...

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It Support information

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How much do it support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for it support in Reston, VA is $19.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.25 per hour, depending on experience, location, and employer.

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. The job can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.
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It Support jobs near you
Infographic showing various It Support job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $40,231 per year, or $19.3 per hour.

IT Support Specialist

Lorton, VA • On-site

Modern Technology Solutions, Inc.
Engineering Professional Services • 501 - 1,000 employees
Learn more about Modern Technology Solutions, Inc.external

Full-time

Re-posted 5 days ago

Job description

Modern Technology Solutions, Inc. (MTSI) is seeking to hire a IT Support Specialist to provide day-to-day technical support to end users and ensures the reliable operation of IT systems and infrastructure. This role is responsible for troubleshooting user issues, maintaining network connectivity, supporting workstation setup, and managing IT assets. The ideal candidate is responsive, detail-oriented, and capable of communicating technical information clearly to both technical and non-technical users.
Your essential job functions within User Support & Troubleshooting will include but may not be limited to:
  • Provide Tier I/II technical support for hardware, software, and network-related issues
  • Troubleshoot and resolve user account issues
  • Reset passwords and support identity/access management processes
  • Diagnose and resolve workstation, application, and connectivity problems

Your essential job functions within Network & Systems Support will include but may not be limited to:
  • Troubleshoot basic network issues including connectivity, switches, and routers
  • Support and monitor network devices and infrastructure for performance and availability
  • Assist with maintaining secure and reliable network operations

Your essential job functions within Workstation Setup & Maintenance will include but may not be limited to:
  • Set up, configure, and deploy desktops and peripheral devices
  • Install and update operating systems, applications, and security patches
  • Perform routine maintenance and system upgrades

Your essential job functions within IT Asset Management will include but may not be limited to:
  • Track and manage IT equipment inventory (hardware and software)
  • Maintain accurate asset records and lifecycle documentation
  • Manage and maintain the IT asset management database, including tagging equipment and performing any necessary data entry
  • Manage and maintain the IT asset management database, including tagging equipment and performing any necessary data entry
  • Collect all necessary receipts and documentation for Business Operations Manager
  • Document daily deliveries and shipments to update inventory
  • Create and generate detailed reports regarding IT equipment inventory
  • Ensure 100% tracking, chain of custody, and safeguarding of all hardware inventory, shipments, and returns, including classified shipments

Your essential job functions within Customer Service & Communication will include but may not be limited to:
  • Provide professional, timely, and courteous support to all users
  • Communicate technical issues and solutions clearly, both verbally and in writing
  • Document support requests, resolutions, and processes in ticketing systems
  • Develop and maintain user guides and standard operating procedures

Requirements:
  • 3+ years of experience in IT support or help desk environment
  • Experience troubleshooting Windows-based systems and common business applications
  • Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN)
  • Strong problem-solving and analytical skills

Desired Requirements:
  • Relevant certifications (e.g., CompTIA A+, Network+, Security+)
  • Experience with ticketing systems and IT service management tools
  • Familiarity with asset management systems
  • Experience supporting secure or regulated environments

Education Requirements:
  • Bachelor's Degree or equivalent experience.

Clearance Requirements:
  • TS/SCI or the able to obtain one

Please Note: U.S. Citizenship is required for this position.
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