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Servicedesk Jobs in Reston, VA (NOW HIRING)

Yakshna Solutions, Inc.

ServiceDesk Technician

Quantico, VA · On-site

$21.50 - $29/hr

Job Title: Help Desk Specialist Location: Quantico, VA Status: Full-time, Onsite Clearance: Top Secret Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified ...

Sebenza LLC

Telecommunications Technician

Lanham, MD · On-site

... ServiceDesk) - end-user desktop/server support; • Perform root cause analysis • Perform telecommunication equipment decommissioning • Documentation of standard IT processes and procedures.

DANE LLC

Vulnerability Management Analyst

Chantilly, VA · On-site

$70K - $85K/yr

Reconcile vulnerability data across Tenable/Nessus, iPost, ServiceNow/CA ServiceDesk, Jira, SharePoint, POA&M trackers, and Excel exports to identify mismatches and coverage gaps. * Coordinate with ...

SEBENZA

Deskside Support Technician

Washington, DC

$60K - $80K/yr

Provide problem tracking support (CA ServiceDesk) - end-user desktop/server support. * Perform field office visits. * Perform root cause analysis. * Perform desktop/server decommissioning.

MetroStar

Service Desk Technician (6757)

Rosslyn, VA

$50K - $60K/yr

Integrate knowledge management and training in ServiceDesk operations. What you'll need to succeed: * 2 years of experience with ServiceNow and/or Remedy. * 2 years of experience doing Help Desk ...

NWF

Technology Services Specialist

Reston, VA · On-site

Advanced skills in MS Office (2019-O365), Active Directory, macOS, and Windows Experience in Office 365 and with SolarWinds ServiceDesk ticketing software a plus. * Considerable understanding of ...

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Servicedesk information

See Reston, VA salary details

$16

$30

$41

How much do servicedesk jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for servicedesk in Reston, VA is $30.63, according to ZipRecruiter salary data. Most workers in this role earn between $26.49 and $34.28 per hour, depending on experience, location, and employer.

Is a servicedesk a good job?

A servicedesk role involves providing technical support and troubleshooting for users, often requiring strong communication and problem-solving skills. It can be a good entry-level position with opportunities for skill development, certifications, and career advancement in IT support and service management.

Is the IT service desk a stressful job?

The IT service desk role can be stressful due to high call volumes, urgent issues, and the need for quick problem resolution. However, stress levels vary depending on the work environment, workload, and individual skills in communication and technical troubleshooting.
What job categories do people searching Servicedesk jobs in Reston, VA look for? The top searched job categories for Servicedesk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Servicedesk jobs? Cities near Reston, VA with the most Servicedesk job openings:
Servicedesk jobs near you
Infographic showing various Servicedesk job openings in Reston, VA as of July 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 81% In-person, and 19% Remote job distribution, with an average salary of $63,717 per year, or $30.6 per hour.

ServiceDesk Technician

Yakshna Solutions, Inc.

Quantico, VA • On-site

$21.50 - $29/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Job Title: Help Desk Specialist

Location: Quantico, VA

Status: Full-time, Onsite

Clearance: Top Secret

Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.

We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.

YSI is seeking a Help Desk Specialist to join our team. The candidate will be responsible for Tier 1 and Tier 2 technical support for the applications, aligned to Service Desk. Handles user inquiries, monitors service requests, and troubleshoots incidents during required operating hours (0600 1800 EST). Escalates unresolved issues to higher-tier support and coordinates with system administrators, developers, and database teams. Tracks ticket metrics, maintains service records, and ensures compliance with Service Level Agreements (SLAs) outlined in the PMP and QASP.

Required skills and experience

  • Top Secret Clearance required
  • Associate s degree in Information Technology or related field with 3+ years of help desk or technical support experience, or 5+ years of direct experience.
  • The candidate will be responsible for Tier 1 and Tier 2 technical support for the program suite of applications, aligned to Service Desk. Handles user inquiries, monitors service requests, and troubleshoots incidents during required operating hours (0600 1800 EST).
  • Escalates unresolved issues to higher-tier support and coordinates with system administrators, developers, and database teams.
  • Tracks ticket metrics, maintains service records, and ensures compliance with Service Level Agreements (SLAs) outlined in the PWS and QASP.
  • Effectively collaborate with others.
  • General experience with MS Excel capturing statistics/metrics for charting/tracking
  • General technical writing experience updating user manuals/SOPs, capturing meeting minutes, etc.
  • General experience is application testing during planned/unplanned outages, new application releases, etc.
  • CompTIA Security+ or equivalent certification required

Apply