Answering Service Jobs in Decatur, GA (NOW HIRING)

Preferred Apartment Communities combines expertise with a people-first approach, delivering consistent care and communities that feel like home. Our mission is to provide exceptional living experiences for our residents while building a workplace where our associates feel supported, inspired, and prepared to grow.

Guided by the belief that we should always be better today than yesterday, we champion continuous improvement across every level of our organization. Through operational excellence, strategic partnerships, and a people-focused approach, we strive to be good neighbors to our residents, to each other, and to the communities we serve.

Responsibilities:

• The Leasing Associate conducts daily leasing activities; including attaining leasing goals (occupancy and rent growth), building, and managing rapport to generate interest, desire, and satisfaction for the PAC community. The Leasing Associate sells prospects and residents on the quality of the PAC brand and the lifestyle of a PAC apartment home.
• Provides the ultimate in service to our residents; completes lease paperwork, and all other duties that correspond to leasing activities.
• Achieves daily, weekly, monthly individual leasing goals to contribute to team/property leasing goals established by operational budget.
• Answers telephone calls, internet inquiries, or in-person requests from prospects with the purpose of leasing a PAA apartment home; performs follow-up action(s) for every prospect.
• Responds to and/or follows up on resident requests; logs requests as needed.
• Utilize sales tools including rapport building, qualifying, closing during each sales interaction/presentation.
• Qualifies prospects by collecting/compiling personal data, entering data into database, initiating background check, and providing follow up status to prospect.
• Communicates move-in/move-out apartment status to other team members; ensures apartments are move-in ready; takes action to ensure move-ins occur to satisfy new resident and minimize apartment vacancy.
• Completes all required paperwork, associated with leasing, service, and satisfaction, accurately, professionally, and timely.
• Tours the property visually inspecting common areas; amenities, and vacant apartments to ensure cleanliness and professional presentation; shows the apartment community to guests/prospects; answers questions about amenities, apartment homes, and the local community.
• Stays current on relevant market issues and competitive information. Shops the competition.
• Performs light bookkeeping and financial activities (calculating monthly rents, pro- rated rents, preparing letters for delinquent payments, etc).
• Performs office administrative activities (key track/key release, accepting resident packages, entering information on computer database, etc).
• Calls the answering service as necessary for messages and follow up on all messages.
• Visually inspects entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness. Picks up trash and run trash compactor when necessary, and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to prospect ready standards.
• Escorts prospects to an apartment home and to all amenity areas, using stairs as necessary. Also drive a golf cart or other motor vehicle with prospects as passengers and operate keys in door locks and key closet.
• Processes all paperwork and set up file for move-in.
• Maintains a minimum of 20% conversion ratio of total traffic.
• Follows-up within 24 hours by phone and within 48 hours in writing with a personal note to all prospects.
• Makes suggestions that will maximize revenue and cash flow.
• Other projects and duties as requested.

Customer Service Responsibilities:

• Communicate with residents and prospects in a calm, open, and professional manner consistent with PAA's standards.
• Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance.
• A complete clean and neat uniform must be worn when working on any PAA Property including weekends, if applicable. Personal appearance must be always clean and neat, according to PAA policy.

Requirements:

• Multi-family property management experience preferred.
• Demonstrated success in goal setting/achievement and following a sales process.
• Excellent customer service skills to address current and future resident needs.
• Flexible schedule with availability to work during our office hours.
• Valid driver's license (free from major moving violations) and dependable transportation.

What We Offer

• Expected pay range of $20.00 - $21.00 per hour as well as commission. 
• Generous PTO program
• 13 paid holidays plus 3 floating holidays and paid volunteer day
• Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
• 401k with exceptional employer match
• Associate Apartment Discount
• Educational Assistance Program (tuition and certifications)
• Company-paid employee assistance, mental health, and wellness programs

Preferred Apartment Communities is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. 

Review our privacy policy here: https://www.pacapts.com/careers/

Preferred Apartment Communities is proud to be a US EPA ENERGY STAR Partner.