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Answering Service Jobs in Wisconsin (NOW HIRING)

Froedtert South, Inc.

Communications Operator

Kenosha, WI · On-site

$16.25 - $24.50/hr

Responsibilities included in the position are internal and external telephone call processing, paging, physician answering service call processing, monitoring alarms, performing emergency code calls ...

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How much do answering service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for answering service in Wisconsin is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $27.64 per hour, depending on experience, location, and employer.

What is an answering service?

An Answering Service job involves handling inbound calls on behalf of businesses, providing customer support, taking messages, scheduling appointments, and forwarding urgent calls. Agents ensure that no calls go unanswered, often working for medical offices, service providers, or corporate clients. This role requires strong communication skills, professionalism, and the ability to follow client-specific instructions.

What does an answering service do?

A typical day in an answering service involves answering incoming calls, taking messages, transferring calls to the appropriate contacts, and sometimes scheduling appointments or providing general information as instructed by clients. Team members often work in fast-paced environments, either in a call center or remotely, and are expected to follow scripts or guidelines tailored to each client. The role requires staying organized while handling a high volume of calls, multitasking between different software systems, and maintaining a calm and courteous demeanor at all times. Collaboration with supervisors and coworkers is common to resolve unique caller requests or issues and ensure a consistent, high-quality customer experience.

What are the key skills and qualifications needed to thrive in an answering service?

To thrive in an Answering Service role, strong verbal communication skills, active listening, and basic computer literacy are essential, with a high school diploma typically required. Familiarity with multi-line phone systems, call management software, and customer relationship management (CRM) tools is commonly beneficial. Exceptional patience, professionalism, and attention to detail help an individual excel in assisting callers efficiently. These skills are critical for ensuring that all inquiries are handled accurately and that clients and their customers receive prompt, courteous support.

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For Answering Service jobs in Wisconsin, the most frequently searched job titles are:

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Answering Service jobs near you
Infographic showing various Answering Service job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,359 per year, or $23.2 per hour.

Communications Operator

Kenosha, WI • On-site

Froedtert South, Inc.
Health Care and Social Assistance • 1 - 5K employees

6.9

Company rating: 6.9 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

455th of 893 rated healthcare providers

People enjoy working here

Recommended by students

Respectful managers

Learn more about Froedtert South, Inc.external

$16.25 - $24.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

  • Communications Operator Responsibilities
    • The Communications Operator creates an exceptional impression of Froedtert South in all interactions. Responsibilities included in the position are internal and external telephone call processing, paging, physician answering service call processing, monitoring alarms, performing emergency code calls procedures and performing mail room functions and clerical duties as assigned.
  • MINIMUM EDUCATION REQUIRED
    • High School or Equivalent (GED)
  • MINIMUM EXPERIENCE REQUIRED
    • 3 months - 1 year
  • LICENSES / CERTIFICATIONS REQUIRED
    • N/A
  • KNOWLEDGE, SKILLS & ABILITIES REQUIRED
    • Experience in multiline telephone system.
    • Verbal communication demonstrating exceptional customer service.
    • Computer experience in Microsoft Word products and other programs.
    • Ability to read, write, hear, comprehend and speak the English language.
    • Ability to perform fine finger movements to dial telephone numbers and write messages.
    • Knowledge of medical terminology preferred.
  • PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
    • Provides Telecommunication functions for the entire organization including receiving and placing phone calls per protocol.
    • Receives all answering service phone inquiries and documents messages per protocols.
    • Facilitates inter/intra organization-wide communication.
    • Maintains the physician and staff call coverage for various departments.
    • Ensures the timely and accurate transmission of messages, pages, codes and alarms.
    • Functions as a customer relation representative for the public, physicians, patients, and staff.
      Salary Range: $16.25 to $24.50/hr (based on experience)
      Evening and night shift differential available
      Benefits:
      • Medical, dental and vision benefits available
      • 403(b) company match available
      • Tuition reimbursement
      • Employee discount program
      • Competitive PTO

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