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American Express Credit Card Jobs (NOW HIRING)

American Express

Analyst-Risk Management

Phoenix, AZ · On-site

$65K - $102K/yr

American Express Credit & Fraud Risk Management American Express Credit & Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer ...

American Express

Analyst-Risk Management

Manhattan, NY · On-site

$65K - $102K/yr

American Express Credit & Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer experience. Credit & Fraud Risk colleagues are the ...

JDA

Corporate Credit Card Program Administrator

Dallas, TX · Remote

$79K - $100K/yr

Lead execution of the global American Express corporate card rollout * Coordinate onboarding, communications, and training across business units * Partner with IT and AmEx on system configuration and ...

American Express

Manager - Compliance

Phoenix, AZ · On-site

At American Express, our culture is built on a 175-year history of innovation, shared values and ... S. banking, consumer protection, credit card products, digital banking and payment management ...

American Express

Analyst-Compliance

New York, NY · On-site

American Express's US Investigations Unit (USIU) is part of the broader Global Risk & Compliance ... financing, credit card fraud, identity theft, and other financial crimes. The Special ...

American Express

Manager - Compliance

Phoenix, AZ · On-site

$89K - $150K/yr

... American Express business product suite. The position provides independent compliance oversight and ... S. banking, consumer protection, credit card products, digital banking and payment management ...

American Express

Analyst-Compliance

Phoenix, AZ

American Express's Global Financial Crimes Surveillance Unit (GFCSU) is part of the broader Global ... financing, credit card fraud, identity theft, and other financial crimes. The GFCSU's Quality ...

ultimus

Accounts Payable Analyst

Cincinnati, OH · On-site

$21.50 - $28.75/hr

Supports and monitors the operation of American Express credit card program, ensuring effective and timely operations. * Facilitates accurate and timely processing of all payables to associates ...

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How much do american express credit card jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for american express credit card in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by customer service representatives working with American Express credit card clients?

Customer service representatives for American Express credit card clients often handle a high volume of inquiries related to account management, billing disputes, and fraud prevention. A common challenge is navigating complex customer situations while maintaining strict adherence to compliance and security protocols. Balancing empathy with efficiency is essential, as representatives must resolve issues quickly while ensuring a positive customer experience. The role also requires staying updated on frequent changes to products, policies, and technology platforms.

How much does American Express pay for work from home?

American Express offers remote work opportunities with pay rates varying by role, experience, and location. Customer service and support positions typically pay between $15 and $25 per hour, with some roles offering additional incentives or bonuses. Compensation may also include benefits such as health insurance and retirement plans.

What are American Express credit cards?

American Express credit cards are financial products issued by American Express, a global payment company. These cards allow users to make purchases, earn rewards, and access various benefits such as travel insurance, purchase protection, and exclusive offers. American Express offers a range of credit cards tailored to different needs, including travel, cash back, and business expenses. Cardholders typically need to meet certain credit requirements to qualify, and annual fees and interest rates may vary depending on the card type.

What are the key skills and qualifications needed to thrive as a Credit Card Customer Service Representative at American Express, and why are they important?

To thrive as a Credit Card Customer Service Representative at American Express, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and internal American Express platforms is typically required. Outstanding candidates exhibit patience, empathy, and the ability to remain calm under pressure while addressing customer concerns. These skills ensure exceptional customer experiences, efficient issue resolution, and support the company's reputation for superior service.

Is it hard to get hired at American Express?

Getting hired at American Express can be competitive, as the company seeks candidates with strong customer service skills, relevant experience, and a good cultural fit. The hiring process typically involves multiple interviews, assessments, and background checks, and candidates often need to demonstrate professionalism and industry knowledge.

Does Amex allow remote work?

American Express offers some remote work opportunities for certain roles, especially in customer service, sales, and corporate functions. Remote work availability depends on the specific position and department, and candidates should review job postings for remote options and requirements. Flexibility may vary based on company policies and business needs.

How much does American Express pay employees?

Salaries for American Express employees vary by role, experience, and location. Entry-level positions typically start around $40,000 to $60,000 annually, while more experienced roles can earn over $100,000. Compensation may also include bonuses, benefits, and incentives depending on the position and performance.

What is the difference between American Express Credit Card vs Customer Service Representative?

AspectAmerican Express Credit CardCustomer Service Representative
Primary RoleProvides credit card services, manages accounts, promotes card benefitsAssists customers with inquiries, resolves issues, provides product information
Required SkillsFinancial knowledge, sales skills, customer serviceCommunication skills, problem-solving, patience
Work EnvironmentOffice, call centers, online platformsCall centers, customer support centers, remote options
Industry UsageFinancial services, banking, credit card companiesRetail, banking, financial services

While both roles involve customer interaction, the American Express Credit Card role focuses on managing credit card products and sales, whereas Customer Service Representatives handle customer inquiries and support across various products. Both require strong communication skills and are common in financial and retail industries.

More about American Express Credit Card jobs
What cities are hiring for American Express Credit Card jobs? Cities with the most American Express Credit Card job openings:
What states have the most American Express Credit Card jobs? States with the most job openings for American Express Credit Card jobs include:
What job categories do people searching American Express Credit Card jobs look for? The top searched job categories for American Express Credit Card jobs are:
American Express Credit Card jobs near you
Infographic showing various American Express Credit Card job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,239 per year, or $23.2 per hour.
Analyst-Risk Management

Analyst-Risk Management

American Express

Phoenix, AZ

Full-time

Posted 5 days ago

American Express rating

8.5

Company rating: 8.5 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

26th of 138 rated financial services

Job description

American Express Credit & Fraud Risk Management 

American Express Credit & Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer experience. Credit & Fraud Risk colleagues are the industry's most innovative thinkers and creative problem solvers with access to cutting edge tools and one of the world's most valuable datasets. You'll have the power to identify insights and actions that can have a meaningful impact on our customers and our business. 
The successful candidate will join the CFR Banking onboarding team, which is a team of highly skilled professionals that defines policy and procedures, designs strategy, partners in building banking capabilities, and develops monitoring controls. 
This position would participate in foundational controls and processes compliant with Banking regulations, for commercial and consumer banking programs. In this role, you will collaborate with the multiple partners including product teams, legal, compliance, servicing operations, Digital Banking platform, technology, vendors, and capabilities teams. Successful candidates implement compliant strategies that drive great customer experience and offer robust fraud and credit controls.  

Qualifications: 
 

  • Strong analytical and problem-solving skills with a structured, hypothesis-driven approach  
  • Ability to break down ambiguous problems and drive clarity using data and logic  
  • Fluency with data tools like Python, Tableau, or SQL, with demonstrated use in decision-making  
  • Understanding of consumer and commercial banking credit and fraud risk domains preferred  
  • Self-starter with strong ownership mindset; able to operate independently and prioritize in a fast-paced environment  
  • Agile thinker, adaptable to changing conditions and evolving business needs  
  • Strategic thinker with the ability to translate insights into actionable outcomes  
  • Strong collaboration and communication skills to influence cross-functional partners  
  •  Background in analytics, risk, or banking domains preferred  
  • Degree in Engineering, Mathematics, Statistics, Economics, or related fields strongly desired 

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

Key responsibilities include: 

 
1. Risk Management Strategy: Design and execute risk management strategies for American Express Deposit Products, monitor growth and trends in the portfolio and evaluate new data sources to enhance Credit & Fraud risk strategies. 

2. Execution of risk-related policies, procedures, and strategic initiatives: Critically evaluate our risk-related policies and procedures and drive execution of the next generation of improvements and strategic initiatives; by aligning with compliance, servicing and working with delivery platforms and articulating clear requirements and timely deployment on those.  

3.Driving profitable growth: Collaborate effectively with colleagues across the firm including: business, technology, product management, operations management, legal, compliance, risk, audit, and technology to drive engagement with the fraud prevention program and timely execution of risk 

4. Operate in governed environment: Design, deploy and monitor Risk KPIs for efficient governance of risk controls via enterprise tools (e.g. CDITs, KRIs, PRSAs)  

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