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American Express Credit Card Jobs (NOW HIRING)

American Express

Manager-Compliance

Manhattan, NY · On-site

$89K - $150K/yr

This position will be a key member of the American Express Global Commercial Services (GCS) Line of ... S. credit card products and commercial lending including UDAP, Privacy, Fair Lending, sales and ...

American Express

Manager-Compliance

New York, NY

At American Express, our culture is built on a 175-year history of innovation, shared values and ... S. credit card products and commercial lending including UDAP, Privacy, Fair Lending, sales and ...

Made Card

Credit Risk Manager

New York, NY · Remote

$100K - $110K/yr

... credit card experience from Ramp, Bain Capital, JP Morgan Chase, American Express, and Morgan Stanley . We're building the financial and engagement platform for the next generation of homeowners ...

Made Card

Credit Risk Manager

New York, NY · On-site

$100K - $110K/yr

... credit card experience from Ramp, Bain Capital, JP Morgan Chase, American Express, and Morgan Stanley . We're building the financial and engagement platform for the next generation of homeowners ...

American Express

Director, Data Analytics

Manhattan, NY · On-site

$186K - $256K/yr

American Express Company seeks Director, Data Analytics to provide data-intensive, strategic ... credit card industry and charge card economics. Telecommuting is available up to 2 days per week.

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American Express Credit Card information

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How much do american express credit card jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for american express credit card in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by customer service representatives working with American Express credit card clients?

Customer service representatives for American Express credit card clients often handle a high volume of inquiries related to account management, billing disputes, and fraud prevention. A common challenge is navigating complex customer situations while maintaining strict adherence to compliance and security protocols. Balancing empathy with efficiency is essential, as representatives must resolve issues quickly while ensuring a positive customer experience. The role also requires staying updated on frequent changes to products, policies, and technology platforms.

What are American Express credit cards?

American Express credit cards are financial products issued by American Express, a global payment company. These cards allow users to make purchases, earn rewards, and access various benefits such as travel insurance, purchase protection, and exclusive offers. American Express offers a range of credit cards tailored to different needs, including travel, cash back, and business expenses. Cardholders typically need to meet certain credit requirements to qualify, and annual fees and interest rates may vary depending on the card type.

What are the key skills and qualifications needed to thrive as a Credit Card Customer Service Representative at American Express, and why are they important?

To thrive as a Credit Card Customer Service Representative at American Express, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and internal American Express platforms is typically required. Outstanding candidates exhibit patience, empathy, and the ability to remain calm under pressure while addressing customer concerns. These skills ensure exceptional customer experiences, efficient issue resolution, and support the company's reputation for superior service.

What is the difference between American Express Credit Card vs Customer Service Representative?

AspectAmerican Express Credit CardCustomer Service Representative
Primary RoleProvides credit card services, manages accounts, promotes card benefitsAssists customers with inquiries, resolves issues, provides product information
Required SkillsFinancial knowledge, sales skills, customer serviceCommunication skills, problem-solving, patience
Work EnvironmentOffice, call centers, online platformsCall centers, customer support centers, remote options
Industry UsageFinancial services, banking, credit card companiesRetail, banking, financial services

While both roles involve customer interaction, the American Express Credit Card role focuses on managing credit card products and sales, whereas Customer Service Representatives handle customer inquiries and support across various products. Both require strong communication skills and are common in financial and retail industries.

More about American Express Credit Card jobs
What cities are hiring for American Express Credit Card jobs? Cities with the most American Express Credit Card job openings:
What states have the most American Express Credit Card jobs? States with the most job openings for American Express Credit Card jobs include:
What job categories do people searching American Express Credit Card jobs look for? The top searched job categories for American Express Credit Card jobs are:
American Express Credit Card jobs near you
Infographic showing various American Express Credit Card job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 81% Full Time, 13% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,239 per year, or $23.2 per hour.
Manager-Compliance

Manager-Compliance

American Express

Manhattan, NY • On-site

$89K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

23rd of 150 rated financial services

Job description


This position will be a key member of the American Express Global Commercial Services (GCS) Line of Business Compliance Team, primarily supporting Small Business Card products. The successful candidate will provide second line of defense compliance oversight for this core area of the GCS business. The compliance efforts for this position will oversee and identify compliance risks related to new/modified U.S. Small Business products, benefits, and reward programs through effective oversight and challenge of product design proposals, marketing approaches and assets (claims/disclosures/guidelines), customer communications, digital experiences, and product servicing processes. This position will also be an integral part in performing second line effective challenge of Risk & Control Self-Assessments and deliverables related to Compliance Program requirements including periodic Compliance Risk Assessment, Regulatory Change Management, and Issue Management.
Responsibilities
  • Providing 2nd line effective challenge of business proposals with a focus on regulatory and compliance risk.
  • Supporting implementation of policy and regulatory requirements in the areas of UDAP, Fair Lending, Third Party guidance, Accessibility, Privacy, general credit card practices, general banking, and other relevant federal, state and local regulations.
  • Analyzing new and/or enhanced products and services as part of the New Product Development process to assess compliance risks, new/enhanced controls, and ensure adherence with regulatory requirements.
  • Reviewing and providing effective challenge to the business on marketing and advertising material including required disclosures.
  • Reviewing and providing effective challenge of Compliance Issues, Risk Events, and Customer Remediation for timely closure of gaps where required.
  • Participating in the Compliance Risk Assessment process to ensure that the appropriate risks are identified and that the strength of the control environment is evaluated in accordance with Compliance Program standards.
  • Liaising as required with the relevant stakeholders, including but not limited to: General Counsel's Organization, other Compliance teams, Independent Compliance Testing team, Control Management, Internal Audit, Financial Crimes Compliance, and Privacy Office.
  • Evaluating third-party compliance risk and control environment for vendors contracted to perform product related services on behalf of American Express.
  • Assisting in preparation for regulatory inquiries and examinations.
  • Additional responsibilities based on team needs.

Qualifications
  • Experience in Compliance within the financial services industry.
  • Strong regulatory knowledge of the financial regulations applicable to U.S. credit card products and commercial lending including UDAP, Privacy, Fair Lending, sales and marketing practices, and other relevant banking laws/regulations.
  • Prior credit card industry, compliance, legal, or risk experience is a plus.
  • In-depth knowledge and understanding of compliance risk management practices and methodologies, including risk and control assessments.
  • Proven ability to build rapport, garner respect and appropriately exercise authority in a collaborative environment.
  • Highly effective communication skills and professional maturity/confidence to present and influence direction on complex processes, risks, and controls with management within Compliance and with the first line of defense teams.
  • The ability to multi-task and prioritize in a highly deadline-intensive environment is required.
  • Excellent written, verbal, research, analytical, and interpersonal skills.
  • Bachelor's Degree required; advanced degree preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

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