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How much do american express credit card jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for american express credit card in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by customer service representatives working with American Express credit card clients?

Customer service representatives for American Express credit card clients often handle a high volume of inquiries related to account management, billing disputes, and fraud prevention. A common challenge is navigating complex customer situations while maintaining strict adherence to compliance and security protocols. Balancing empathy with efficiency is essential, as representatives must resolve issues quickly while ensuring a positive customer experience. The role also requires staying updated on frequent changes to products, policies, and technology platforms.

What are American Express credit cards?

American Express credit cards are financial products issued by American Express, a global payment company. These cards allow users to make purchases, earn rewards, and access various benefits such as travel insurance, purchase protection, and exclusive offers. American Express offers a range of credit cards tailored to different needs, including travel, cash back, and business expenses. Cardholders typically need to meet certain credit requirements to qualify, and annual fees and interest rates may vary depending on the card type.

What are the key skills and qualifications needed to thrive as a credit card customer service representative at American Express, and why are they important?

To thrive as a Credit Card Customer Service Representative at American Express, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and internal American Express platforms is typically required. Outstanding candidates exhibit patience, empathy, and the ability to remain calm under pressure while addressing customer concerns. These skills ensure exceptional customer experiences, efficient issue resolution, and support the company's reputation for superior service.

What is the difference between American Express Credit Card vs Customer Service Representative?

AspectAmerican Express Credit CardCustomer Service Representative
Primary RoleProvides credit card services, manages accounts, promotes card benefitsAssists customers with inquiries, resolves issues, provides product information
Required SkillsFinancial knowledge, sales skills, customer serviceCommunication skills, problem-solving, patience
Work EnvironmentOffice, call centers, online platformsCall centers, customer support centers, remote options
Industry UsageFinancial services, banking, credit card companiesRetail, banking, financial services

While both roles involve customer interaction, the American Express Credit Card role focuses on managing credit card products and sales, whereas Customer Service Representatives handle customer inquiries and support across various products. Both require strong communication skills and are common in financial and retail industries.

More about American Express Credit Card jobs
What cities are hiring for American Express Credit Card jobs? Cities with the most American Express Credit Card job openings:
What states have the most American Express Credit Card jobs? States with the most job openings for American Express Credit Card jobs include:
What job categories do people searching American Express Credit Card jobs look for? The top searched job categories for American Express Credit Card jobs are:
American Express Credit Card jobs near you
Infographic showing various American Express Credit Card job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,239 per year, or $23.2 per hour.

Senior Product Manager-Small Business Digital Growth Experiences

American Express

New York, NY • On-site

$138K - $182K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

23rd of 150 rated financial services

Job description

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences-from payments to rewards to servicing-that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business.Within GCS, the GCS and Enterprise Solutions team leads product development on a portfolio of products including consumer and commercial banking, commercial card, marketing capabilities, partner integrations, and the virtual payments platform. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale. 

The Senior Manager, Small Business Digital Growth Experiences is a product development role, you will be instrumental in delivering on the vision of the Small Business product suite and driving greater connectivity and growth across the digital ecosystem. You will partner across Card, Card Lending, Line of Credit, Banking, and Enterprise Digital Experience teams to evolve and organize our strategies to meet the needs of our customers. This exciting role requires a motivated individual with passion, coupled with attention to detail, to define and execute the Small Business Growth and Experiences product development roadmap.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.


The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
  • Experience in digital product and development with proven ability to effectively drive consensus amongst cross-functional teams, seamlessly deliver customer-focused experiences, and thrive dealing with fast paced and changing needs in a matrixed environment. 
  • Balance of technical and business knowledge with experience working with engineers and designers on complex products in an agile way. 
  • Ability to navigate matrixed organizations, influence leaders, and act as a bridge between Product Strategy, Technology, and the Investment Planning office. 
  • Excellent project management, organization, and prioritization skills and a proven ability to manage cross-functional, large/complex. initiatives. Focus on key priorities, understand tradeoffs and plan with stakeholders in an efficient manner. 
  • Excellent communication and stakeholder management skills including change management conversations. Able to build positive relationships, and influence decisions with a variety of cross-functional stakeholders. 
  • Ability to dive deep on data to monitor results and quantify impact. 
  • Ability to conduct independent discovery and research, driving outstanding questions to resolution. 
  • Composed when faced with rapidly changing priorities and projects. 

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

  • Partner with the Small Business Product Strategy and Card Features team to prioritize and deliver initiatives that realize acquisition and engagement opportunities across the digital ecosystem. 
  • Proactively and consistently analyze customer data to translate into insights and customer experience opportunities. 
  • Lead cross-functional SBS projects independently from end-to-end. Build consensus while also identifying risks and communicating with leadership to remove roadblocks.Present recommendations to senior leadership and cross-functional partners.  
  • Lead product development through the lifecycle from product discovery, build to post-launch.  Lead quality assurance and testing processes. 
  • Build, maintain, and communicate the progress and delivery of the Small Business roadmap to ensure alignment of stakeholders, appropriate trade-off discussions, and management of risks and dependencies. 
  • Serve as the central point of contact for Small Business Investment Planning and ensure alignment on related deliverables and adherence to deadlines. 
  • Monitor and analyze cross-product performance metrics, providing insights and recommendations for optimization. 
  • Continuously improve team processes and cross-pollinate best practices across the Enterprise.  
  • Collaborate with key stakeholders including Engineering, UX Design, Digital Strategy, and New Product Governance to develop solutions that meet business and regulatory requirements and timelines. 

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