American Express Chat Support Jobs (NOW HIRING)

Resy is the American Express global dining platform. Our mission is to power the world's best restaurants, using technology to imagine the future of hospitality. We serve 22,000 restaurants globally. 

Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table. 

We're hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way. 

ABOUT THE ROLE:

We're looking for an Analyst to join the American Express Global Dining organization, reporting into the Resy Strategic Partnerships team. In this role, you'll be responsible for managing, tracking, and optimizing our strategic restaurant partnerships across the American Express and Resy Global Dining business. This will include managing our budget, collaborating with and assisting various cross-functional stakeholders in establishing and maintaining key restaurant relationships, creating exciting dining experiences and deepening Card Member value. You'll be working with a fast-paced, agile team of dining industry experts and partner closely with marketing, sales and success colleagues.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

• Approachable team-player who thrives in a dynamic, fast-paced environment 
• 1-2 years in a partnerships or account management support role with experience in organization, data, reporting and tracking 
• 1-2 years of experience with CRM and reporting tools (i.e. Salesforce & Looker) with a strong understanding of their respective data structures and report building capabilities 
• Strong interest and growing proficiency with AI tools 
• Strong proficiency in Microsoft Excel 
• Financial Services experience preferred 
• Hospitality Industry experience preferred 
• Strong understanding of the hospitality, tech and/or financial services industry 
• Conscientious attention to detail and strong organizational skills necessary 
• Great communicator with experience in cross-collaboration 

• Self-starter with the ability to work against tight deadlines and progress multiple projects simultaneously 

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

• Support our Card Member and Restaurant-forward approach - focused on delivering exceptional value and compassionate partnerships. 
• Remain up-to-speed on the dining industry by researching competitive landscape and industry news,specifically as it relates to cities where our top partners operate. 
• Work cross-functionally across American Express to add value to our partnerships via meaningful programming and marketing opportunities. 
• Support your direct manager with the restaurant and chef-talent relationships that they manage. Ensure all restaurant partners under this umbrella have relevant contractual obligations documented and logged in an organized, easily accessible manner. 
• Manage team budget - oversee document cleanliness, payment submissions, payment tracking, agency management, budget compliance, present real time reporting to leadership, and lead forecasting exercises. 
• Complete monthly data & analytics reporting for the Strategic Partnerships, Resy and American Express scorecards.
• Work closely with members of Business Operations, Revenue Operations, Compliance, and Control Management to ensure Global Dining Access is a compliant program and that the team is delivering on contractual value promises.
• Collaborate with Resy and American Express teams including reporting, creating agendas, tracking action items and moving key workstreams forward.
• Lead Salesforce data management, cleanliness and organization including maintenance of Global Dining Access Prospect and Partner reports