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American Express Chat Support Jobs (NOW HIRING)

American Express

Manager - Controller

Manhattan, NY · On-site

$89K - $150K/yr

The Manager, Global Business Services Business Advisory Controllership -Tower Reporting role is a key role in providing accounting and reporting support for American Express' headquarter building at ...

American Express

Manager - Controller

New York, NY

The Manager, Global Business Services Business Advisory Controllership -Tower Reporting role is a key role in providing accounting and reporting support for American Express' headquarter building at ...

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How much do american express chat support jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for american express chat support in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

Is there an American Express chat support?

American Express offers chat support for customer service inquiries, which is accessible through their official website and mobile app. Customer support representatives can assist with account issues, card questions, and fraud concerns via live chat. Job roles like American Express Chat Support involve handling these online interactions using company-provided tools and protocols.

Does American Express give work from home?

American Express chat support roles often offer remote work options, especially for customer service positions, depending on company policies and current staffing needs. These roles typically require good communication skills and familiarity with chat tools, and some positions may be fully remote or hybrid. Availability of work-from-home arrangements can vary by location and role requirements.

What is an American Express Chat Support job?

An American Express Chat Support job involves assisting customers via online chat with inquiries about their accounts, transactions, card benefits, and other services. Representatives provide real-time support, resolve issues, and ensure a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and familiarity with American Express products and policies. It is a customer-focused position that often involves multitasking and handling multiple conversations efficiently.

What are the key skills and qualifications needed to thrive in the American Express Chat Support position, and why are they important?

To thrive as an American Express Chat Support representative, you need strong customer service skills, fast and accurate typing abilities, and a high school diploma or equivalent. Experience with customer relationship management (CRM) software and secure chat platforms is often required. Exceptional communication, patience, and problem-solving abilities help team members resolve inquiries efficiently and maintain positive customer relationships. These skills and qualities are crucial for delivering high-quality service, protecting sensitive information, and upholding the American Express brand reputation.

What does a typical shift look like for an American Express Chat Support representative?

A typical shift for an American Express Chat Support representative involves handling multiple chat conversations with customers, addressing questions about accounts, resolving issues, and processing requests such as payments or card replacements. Representatives work in a structured environment, often as part of a team with support from supervisors and access to knowledge bases and internal resources. While shifts may vary between day, evening, and weekend hours, teamwork is emphasized to ensure that customer needs are met promptly. The role requires focus, attention to detail, and adaptability to manage multiple chats while providing excellent service.

How much does American Express pay for work from home?

American Express chat support agents working from home typically earn an hourly wage ranging from $15 to $20, depending on experience and location. Some roles may also include performance bonuses and benefits such as flexible schedules and training opportunities.

How do I become an online chat agent?

To become an online chat agent for roles like American Express Chat Support, candidates typically need strong communication skills, computer literacy, and customer service experience. Many employers require familiarity with chat platforms and may prefer prior experience in support roles or relevant certifications. Applying through company career portals and demonstrating proficiency in written communication are common steps.
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American Express Chat Support jobs near you
Infographic showing various American Express Chat Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $51,363 per year, or $24.7 per hour.
Manager - Controller

Manager - Controller

American Express

Manhattan, NY • On-site

$89K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

American Express rating

8.5

Company rating: 8.5 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

26th of 138 rated financial services

Job description

Job Description
The Manager, Global Business Services Business Advisory Controllership -Tower Reporting role is a key role in providing accounting and reporting support for American Express' headquarter building at World Financial Center Tower C. This role will support internal Real Estate business partners as well as external partners such as Brookfield and CBRE. The Manager, GBS Business Advisory - Tower Reporting, reports directly to the Director, GBS Business Advisory Controllership - Tower Reporting.
American Express co-owns WFC Tower C building with Brookfield Properties and the ownership arrangement is governed by a Tenant in Common agreement. As the managing co-tenant, American Express is responsible for day-to-day operations, facility management and the financial functions including, but not limited to, the preparation and submission of Financial Statements to the Battery Park City Authority.
Responsibilities
Primary responsibilities of this role will include, but are not limited to:
  • Prepare lease schedules in accordance with ASC 842, allocate lease payments between both parties, compute refund amounts, and maintain separate accounts receivable schedules distinct from the normal billing process.
  • Compute accelerated depreciation by considering residual value and remaining useful life, ensuring depreciation is calculated separately for each co-tenant.
  • Establish and document tenant and co-tenant processes from both perspectives to enable a smooth and well-controlled transition, if required.
  • Prepare tower financial statements (Balance Sheet, P&L, and Cash Flow projections) and manage American Express WFC Tower C's monthly and quarterly reporting, including general ledger review, consolidated financials, and tax filings.
  • Lead budget book discussions for Tower C by aligning with leaders on capitalization versus expense treatment of projects based on lease term and expected useful life across co-tenant books.
  • Managing the Billings and Accounts Receivable processes and overseeing CBRE's accrual process.
  • Reviewing Tower C related contracts, advising on the accounting and reporting implications, and establishing procedures and controls to operationalize contract terms.
  • Establishing appropriate controls and procedures to address process risks and control gaps.
  • Cultivating and maintaining strong relationships with and providing regular updates of Tower C matters to key Business and Finance partners within American Express, as well as external partners such as Brookfield and CBRE.
  • Determine and recognize the appropriate balance sheet amounts for calculating net profit or gain upon exit, additional investment, or change in ownership position.
  • Supporting all WFC Tower C related audits, both internal and external including going concern assessments, market risk analysis, translation of business strategy into accounting implications, and evaluation of related financial statement disclosures.

Qualifications
Minimum Qualifications:
  • 3-5 years of cumulative audit/accounting/finance experience.
  • Strong understanding of ASC 842 lease accounting, including provisions related to lease remeasurement, treatment of lease incentives, and direct lease expenses.
  • Strong understanding of ASC 360, including assessment of fixed asset impairment and depreciation accounting.
  • Well-versed in ASC 420 for determining and accounting for exit or disposal cost obligations.
  • Bachelor's Degree in Accounting/Finance.
  • Strong organizational and multi-tasking skills.
  • Strong accounting and financial acumen with excellent communication skills.
  • Excellent relationship management skills; ability to understand business drivers & manage expectations of business partners.
  • Demonstrated analytical and problem-solving skills.
  • Ability to work independently from leader.
  • Knowledge of accounting systems (Oracle, Ariba/ACW) and familiarity with real estate lease accounting required.

Preferred Qualifications:
  • CPA Preferred or equivalent.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

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