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American Express Chat Support Jobsexternal in Ohio (NOW HIRING)

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Industry and government leaders including American Express, Comcast, McKesson, and the US ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

$60 - $80/hr

Industry and government leaders including American Express, Comcast, McKesson, and the US ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Industry and government leaders including American Express, Comcast, McKesson, and the US ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...

Express Wash Inc

POS Support Agent

Etna, OH · On-site

Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...

Gosiger, Inc.

Manufacturing Engineer

Dayton, OH · On-site

$85K - $100K/yr

Performs pre-sales and post-sales support. Interprets part prints and utilizing tooling and ... Ability to obtain a major credit card i.e., American Express, Visa or Master Card, based on your ...

Gosiger

Manufacturing Engineer

Dayton, OH

$85K - $100K/yr

Performs pre-sales and post-sales support. Interprets part prints and utilizing tooling and ... Ability to obtain a major credit card i.e., American Express, Visa or Master Card, based on your ...

The Customization Group

Senior Accountant

Lockbourne, OH · On-site

$72K - $91K/yr

Manage expense tracking and controls, including Navan expenses, American Express follow-ups, and supporting documentation. * → Drive the close: Support month-end, quarter-end, and year-end close ...

Gosiger

Manufacturing Engineer

Dayton, OH · On-site

$85 - $100/hr

Performs pre-sales and post-sales support. Interprets part prints and utilizing tooling and ... Ability to obtain a major credit card i.e., American Express, Visa or Master Card, based on your ...

Ohio Health

Food Service Worker/Cashier

Upper Arlington, OH · On-site

$12.75 - $15.50/hr

VISA, MasterCard, Discover, American Express, cost center charges. Processes over-rings, refunds ... and fully supports and maintains compliance with all state, federal, and local regulations.

Ohio Health

Food Service Worker/Cashier

Upper Arlington, OH · On-site

$12.75 - $15.50/hr

VISA, MasterCard, Discover, American Express, cost center charges. Processes over-rings, refunds ... and fully supports and maintains compliance with all state, federal, and local regulations.

Ohio Health

Food Service Worker/Cashier

Upper Arlington, OH · On-site

$12.75 - $15.50/hr

VISA, MasterCard, Discover, American Express, cost center charges. Processes over-rings, refunds ... and fully supports and maintains compliance with all state, federal, and local regulations.

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All JobsAmerican Express Chat Support JobsAmerican Express Chat Support Jobs in Ohio

American Express Chat Support information

What is an American Express Chat Support?

An American Express Chat Support job involves assisting customers via online chat with inquiries about their accounts, transactions, card benefits, and other services. Representatives provide real-time support, resolve issues, and ensure a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and familiarity with American Express products and policies. It is a customer-focused position that often involves multitasking and handling multiple conversations efficiently.

What does an American Express Chat Support representative do during a typical shift?

A typical shift for an American Express Chat Support representative involves handling multiple chat conversations with customers, addressing questions about accounts, resolving issues, and processing requests such as payments or card replacements. Representatives work in a structured environment, often as part of a team with support from supervisors and access to knowledge bases and internal resources. While shifts may vary between day, evening, and weekend hours, teamwork is emphasized to ensure that customer needs are met promptly. The role requires focus, attention to detail, and adaptability to manage multiple chats while providing excellent service.

What are the key skills and qualifications needed to thrive in the American Express Chat Support position?

To thrive as an American Express Chat Support representative, you need strong customer service skills, fast and accurate typing abilities, and a high school diploma or equivalent. Experience with customer relationship management (CRM) software and secure chat platforms is often required. Exceptional communication, patience, and problem-solving abilities help team members resolve inquiries efficiently and maintain positive customer relationships. These skills and qualities are crucial for delivering high-quality service, protecting sensitive information, and upholding the American Express brand reputation.

How do you become an American Express Chat Support?

To become an American Express Chat Support representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. The hiring process often involves submitting an online application, completing assessments, and participating in interviews, with training provided on company policies and chat tools.

What are the most commonly searched types of American Express Chat Support jobs in Ohio?

The most popular types of American Express Chat Support jobs in Ohio are:

What are popular job titles related to American Express Chat Support jobs in Ohio?

For American Express Chat Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching American Express Chat Support jobs in Ohio look for?

The top searched job categories for American Express Chat Support jobs in Ohio are:

American Express Chat Support jobs near you
Infographic showing various American Express Chat Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Support Analyst

Acumen Solutions

Cleveland, OH • On-site

Full-time

Re-posted 16 days ago

Job description

Company Description
Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in productivity and profitability through innovations in business and technology. Industry and government leaders including American Express, Comcast, McKesson, and the US Securities and Exchange Commission rely on our global consultants to deliver cloud solutions that yield exceptional results. We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities.
Job Description
Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible for the implementation and support of high volume, high performance client facing applications. This position would be based in our Midwest office, located inCleveland, OH. This is an opportunity to work with one of Acumen's global clients based in Europe.
General Support Analyst Role: The candidate will support applications that are part of cloud based, mobile, and/or on premise environments. Great opportunity to be part of a new, growing office for an established company that provides cutting edge IT solutions to Fortune 500 and Public Sector clients.
Specific Duties:
- Communicate project status with clients
- Identify enhancement requests as configuration or development effort
- Communicate requirements to developers to complete enhancement requests
- Learn at least 2 client's business processes and application implementation. Implementation may be Salesforce.com or some other product
- Support end users questions and issues via various communication channels including email, phone, and portals
- Determine root cause analysis of issues and help determine and implement solutions
- Make configuration changes to the application
- Create reports
- Develop and execute functional test cases
- Update project documentation
- Application release management responsibilities
Qualifications
- 2+ years of experience in application support, business analyst, or project management type of role
- Flexibility to work various shifts
- Understanding of waterfall, agile, and iterative development methodologies
- Strong written and verbal communication skills
- Customer service skills
- Work well in teams
- Ability to learn new information quickly
- Technical aptitude
- Bachelor's degree in Management Information Systems or related field
- Authorized to work for any U.S. employer
Additional Information
EOE M/F/V/D
VEVRAA Federal Contractor

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