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Remote American Express Chat Support Jobs in Ohio

CSAA

Insurance Service Associate - Remote

Delaware, OH · Remote

$13.75 - $19/hr

Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

New

PNC

Technology Solution Center Analyst Lead

Columbus, OH · Remote

... chat support • Solid IT background (hardware, software, networking fundamentals) • Excellent troubleshooting, communication, and customer service skills Work Environment • Fully remote role ...

New

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... is the North American leader in technology for medium to large utility clients. We provide ...

Harris

(Remote) Support Analyst

New Hampshire, OH · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

New

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

(Remote) Support Analyst

New Hampshire, OH · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

New

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Remote American Express Chat Support information

What is the difference between Remote American Express Chat Support vs Remote Customer Service Representative?

AspectRemote American Express Chat SupportRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline chat platform, remote from homePhone, email, or chat support from home or call centers
Industry UsageFinancial services, specifically American ExpressVarious industries including finance, retail, healthcare
Common Search IntentJobs with American Express, remote chat support rolesRemote customer service jobs across industries

Remote American Express Chat Support focuses on providing customer assistance via online chat specifically for American Express clients, often requiring familiarity with financial products. Remote Customer Service Representatives handle inquiries across multiple industries through various communication channels. While both roles involve remote customer interaction and similar credentials, the American Express role is specialized in financial services and chat support, whereas the general customer service role offers broader industry options.

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For Remote American Express Chat Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote American Express Chat Support jobs in Ohio look for?

The top searched job categories for Remote American Express Chat Support jobs in Ohio are:

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Cities in Ohio with the most Remote American Express Chat Support job openings:

Remote American Express Chat Support jobs near you

Technical Support Representative Level 1

ConstructConnect

Cincinnati, OH • On-site, Remote

Full-time

Re-posted 9 days ago

Job description

Overview

This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. 

The Opportunity

The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. 

Responsibilities

What You'll Be Doing

  • Responsible for handling technical support trouble tickets.
  • Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:  
    • Order of response/urgency of tickets.
    • Contact method and timeline.
    • Correct/appropriate response to ticket.
    • How/when to close tickets and whether/if a ticket should be reassigned or escalated.
  • Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.  
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • High School Diploma or GED required, Associates or better desired 
  • MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc) 
  • Strong understanding of Operating Systems, MS Office, and Email 
  • Database Application knowledge strongly desired 
  • Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented 
  • Pleasant, clear speaking voice and excellent written communication skills 
  • Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone  
 

Physical Demands and Work Environment

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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