Amazon Social Workers typically spend their days providing direct support to employees, conducting assessments, offering counseling, and connecting individuals to external resources such as mental health services or financial assistance. They may facilitate workshops on stress management, conflict resolution, or workplace wellness, and collaborate with management to address overall employee well-being. The role often requires balancing individual case work with broader program development, as well as maintaining meticulous documentation and follow-up. Working as part of a team, Amazon Social Workers regularly partner with human resources, health and safety experts, and outside service providers to ensure comprehensive support for staff.