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Amazon Smart Home Services Jobs (NOW HIRING)

Service, Accountability, Customer Focus, Growth, and Integrity. The Smart Home Consultant role combines technical installation expertise with consultative sales skills. You'll be the face of Brinks ...

Service, Accountability, Customer Focus, Growth, and Integrity. The Smart Home Consultant role combines technical installation expertise with consultative sales skills. You'll be the face of Brinks ...

From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country. What you will do: As a Smart Home ...

Service, Accountability, Customer Focus, Growth, and Integrity. The Smart Home Consultantrole combines technical installation expertise with consultative sales skills. You'll be the face of Brinks ...

From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country. What you will do: As a Smart Home ...

Smart Home Consultant

Miami, FL · On-site

$20 - $28/hr

Service, Accountability, Customer Focus, Growth, and Integrity. The Smart Home Consultant role combines technical installation expertise with consultative sales skills. You'll be the face of Brinks ...

From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country. What you will do: As a Smart Home ...

Service, Accountability, Customer Focus, Growth, and Integrity. The Smart Home Consultant role combines technical installation expertise with consultative sales skills. You'll be the face of Brinks ...

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Amazon Smart Home Services information

See salary details

$33.5K

$68.3K

$144.5K

How much do amazon smart home services jobs pay per year?

As of Jun 29, 2026, the average yearly pay for amazon smart home services in the United States is $68,281.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $81,500.00 per year, depending on experience, location, and employer.

How much will Amazon pay you to work from home?

Amazon Smart Home Services technicians working from home typically earn hourly wages that range from $15 to $25, depending on experience and location. Compensation may also include bonuses or incentives based on performance and customer satisfaction, and the role often requires technical skills and certification in smart home device installation and troubleshooting.

What are the key skills and qualifications needed to thrive in Amazon Smart Home Services, and why are they important?

To thrive in Amazon Smart Home Services, you need a solid understanding of smart home technology, troubleshooting skills, and often a background in IT, electronics, or customer support. Familiarity with Amazon devices (like Alexa and Ring), mobile device management apps, and possibly certifications such as CompTIA A+ or relevant vendor training are typically required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient installation, effective customer education, and high satisfaction in a rapidly evolving tech service environment.

What equipment does Amazon send you to work from home?

Amazon Smart Home Services technicians typically receive equipment such as smart devices, tools for installation and troubleshooting, and safety gear. The company may also provide a mobile device or tablet for scheduling and communication, depending on the role. Training on equipment use and safety protocols is usually part of onboarding.

What qualifications do I need for Amazon remote work?

For Amazon Smart Home Services remote roles, candidates typically need relevant technical skills, such as knowledge of smart home devices and troubleshooting, along with strong communication abilities. A high school diploma or equivalent is usually required, and prior experience in customer service or technical support can be beneficial. Certifications related to electronics or smart home technology may enhance prospects.

What is the difference between Amazon Smart Home Services vs Amazon Home Installer?

AspectAmazon Smart Home ServicesAmazon Home Installer
CredentialsCertified technicians, background checksCertified installers, background checks
Work EnvironmentOn-site customer homes, flexible schedulingOn-site customer homes, scheduled appointments
Employer & IndustryAmazon, smart home technology industryAmazon, smart home device installation
Common Search IntentSmart home setup, device installation, troubleshootingDevice installation, setup, and configuration

Amazon Smart Home Services and Amazon Home Installer both involve installing and setting up smart home devices in customer homes. However, Amazon Smart Home Services typically covers a broader range of services including troubleshooting and ongoing support, while Amazon Home Installer focuses primarily on the physical installation and setup of devices. Both roles require certified technicians and are integral to Amazon's smart home ecosystem.

Does Amazon really hire people to work from home?

Amazon Smart Home Services offers some remote work opportunities, but many roles require on-site presence for installations and customer interactions. Job seekers should review specific job descriptions to determine if remote work is available for the position they are interested in.

What are the main challenges faced by technicians in Amazon Smart Home Services, and how can they best prepare for them?

Technicians in Amazon Smart Home Services often encounter a variety of home environments and technical setups, which can make troubleshooting and installation work unpredictable. Adapting quickly to new technologies and products, managing customer expectations, and ensuring clear communication are common challenges. To prepare, technicians should stay updated on the latest smart home devices, regularly review training materials, and practice strong customer service skills to handle diverse situations. Being adaptable and proactive in problem-solving will help ensure positive customer experiences and successful service appointments.

What are Amazon Smart Home Services?

Amazon Smart Home Services are a range of professional installation and support services offered by Amazon to help customers set up, configure, and troubleshoot smart home devices. These services include setting up devices like smart speakers, smart lighting, thermostats, security cameras, and more, often through in-home visits by trained technicians. The goal is to make it easier for customers to integrate and use smart home technology without technical difficulties. Amazon Smart Home Services also offer guidance on how to use and maximize the benefits of smart devices, ensuring a seamless smart home experience.
More about Amazon Smart Home Services jobs
Infographic showing various Amazon Smart Home Services job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 97% Full Time, 1% Part Time, and 1% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $68,281 per year, or $32.8 per hour.
Smart Home Consultant

$20 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago


Key responsibilities

  • Install and activate smart home and security equipment including cameras, sensors, and IoT devices.

  • Train customers on system usage, features, and maintenance to ensure optimal satisfaction and safety.

  • Propose new installations and system upgrades during service visits and actively engage in upselling opportunities by recommending additional products and services.


Brinks Home rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

20th of 103 rated security


Job description

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
 
We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.
 
Position Overview:
We are currently seeking a determined Smart Home Consultant who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.
 
The Smart Home Consultant role combines technical installation expertise with consultative sales skills. You’ll be the face of Brinks Home installing smart home and security equipment and upselling tailored solutions to meet customer needs. 
This position offers a combination of base pay and performance-based incentives:
  • Base Pay Range: $20.00 – $28.00 per hour (or salary equivalent)
  • Commission/Bonus: Eligible for additional earnings based on sales performance and upsell activity
Actual compensation will vary based on experience, geographic location, and performance.
This role is classified as non-exempt and eligible for overtime pay where applicable.
 
Key Responsibilities:
  • Installation & Activation:
    Install and activate smart home and security equipment including cameras, sensors, and IoT devices.
  • Customer Education:
    Train customers on system usage, features, and maintenance to ensure optimal satisfaction and safety.
  • Upselling & System Enhancements:
    • Propose new installations and system upgrades during service visits.
    • Identify and suggest improvements to enhance security and convenience.
    • Actively engage in upselling opportunities by recommending additional products and services.
    • Maintain a commission-driven mindset and strive to exceed sales performance targets.
  • Customer Relationship Building:
    Represent Brinks Home’s product portfolio with professionalism and integrity, fostering long-term customer relationships.
Requirements:
  • High School Diploma or GED required.
  • Valid driver’s license with a good driving record.
  • Proven upselling experience and ability to meet sales targets.
  • Technical aptitude and willingness to learn smart home technologies.
  • Comfortable climbing ladders and working at heights.
  • Willingness to work in tight spaces such as crawlspaces, attics, and basements.
  • Strong communication and customer service skills.
  • Ability to lift up to 40 pounds.
 
Benefits:
Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
  • Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, and Employee Referral Program.
    • To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.
 
Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#equalopportunityemployer #veteranfriendly

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About Brinks Home

Sourced by ZipRecruiter

Through our high standards of customer care and protection, Brinks Home™ is a proven leader in smart home technology and residential security industries. Our service is guided by our relentless pursuit of protecting what matters most. We work to provide security and peace of mind to our nearly 1 million customers across North America.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Dallas, TX, US

Year founded

1994