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Amazon Quality Assurance Jobs (NOW HIRING)

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Manufacturing Quality Engineer, Amazon Leo

Redmond, WA · On-site

$80K - $104K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable ... Quality Assurance processes Conduct rigorous Continuous Improvement activities to prevent ...

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How much do amazon quality assurance jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for amazon quality assurance in the United States is $44.87, according to ZipRecruiter salary data. Most workers in this role earn between $36.54 and $54.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Amazon Quality Assurance position, and why are they important?

To thrive as an Amazon Quality Assurance professional, you need strong analytical abilities, attention to detail, and a background in quality control or testing methodologies. Familiarity with tools like Selenium, Jira, SQL, and an understanding of agile development are often required, and certifications such as ISTQB can be advantageous. Excellent communication, teamwork, and problem-solving skills help you identify issues and collaborate effectively with cross-functional teams. These skills ensure that both products and processes meet Amazon's high standards for quality and customer satisfaction.

What are the typical daily responsibilities of an Amazon Quality Assurance team member?

As an Amazon Quality Assurance professional, your daily responsibilities often include designing and executing test cases, identifying software defects, and collaborating closely with developers to resolve issues. You may also take part in requirement reviews, monitor performance metrics, and support ongoing process improvements to enhance product quality. Team members frequently participate in stand-up meetings and cross-functional discussions to ensure alignment on project priorities and deadlines. The role offers a fast-paced, collaborative environment where attention to detail and initiative are highly valued.

What is an Amazon Quality Assurance?

An Amazon Quality Assurance (QA) job involves ensuring products, services, and processes meet the company's quality standards. QA professionals conduct testing, identify defects, and collaborate with teams to improve efficiency and accuracy. They may work in software testing, fulfillment centers, or customer experience teams, depending on the role. Strong attention to detail, problem-solving skills, and knowledge of quality control processes are essential for success in this position.

Is Amazon Quality Assurance a good entry-level job?

Amazon Quality Assurance roles are often suitable for entry-level candidates, as they typically require basic attention to detail and problem-solving skills. These positions may involve inspecting products, reviewing processes, or testing systems, and can provide valuable industry experience. However, the job's suitability depends on individual skills and career goals.
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Amazon Quality Assurance jobs near you
Infographic showing various Amazon Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $93,338 per year, or $44.9 per hour.

IVR QA Automation Engineer- R01568701

Brillio

Saint Louis, MO • On-site

Contractor

Posted 27 days ago

Job description

About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
IVR QA Automation Engineer
Primary Skills
  • IVR QA Automation Engineer

Specialization
  • IVR QA Automation Engineer

Job requirements
  • Role: IVR QA Automation Engineer
    Years of Experience: 8+ years
    Location: New York - Hybrid (3 days onsite)
    As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.
    Job Description:
    Position Summary We are seeking an experienced Quality Assurance Engineer to lead the testing and automation of a cloud-based contact center solution built on Amazon Connect.
    The ideal candidate has strong experience testing IVR applications, creating automated test suites using Cyara, and developing custom automation frameworks using Node.js.
    This role will work closely with Product Managers, Developers, Business Analysts, and DevOps teams to ensure high-quality releases across multiple environments throughout the software development lifecycle.
    Key Responsibilities
    Design, develop, and execute comprehensive test strategies for Amazon Connect IVR and contact center applications. Build and maintain automated IVR regression and functional test suites using Cyara.
    Develop and enhance custom automation frameworks using Node.js. Validate Amazon Connect contact flows, queues, routing profiles, prompts, Lambda integrations, and Amazon Lex bots.
    Test customer authentication, self-service workflows, transfers, callbacks, error handling, and exception scenarios.
    Validate integrations with AWS Lambda, REST APIs, CRM platforms, and backend services. Execute smoke, functional, regression, integration, and end-to-end testing across Dev, QA, UAT, and Production environments. Analyze test failures, identify root causes, and collaborate with development teams to resolve defects.
    Create and maintain reusable automated test scripts and test data.
    Participate in sprint planning, backlog refinement, and release planning activities.
    Track defects using Jira and provide detailed reporting on testing progress, risks, and quality metrics.
    Support CI/CD pipelines by integrating automated tests into deployment workflows.
    Continuously improve automation coverage, testing efficiency, and release quality.
    Required Qualifications
    Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
    5+ years of software quality assurance experience.
    3+ years of IVR or contact center testing experience.
    Hands-on experience testing Amazon Connect solutions.
    Strong experience creating automated IVR test scripts using Cyara. Experience developing automation frameworks using Node.js.
    Experience testing REST APIs using Postman or similar tools.
    Strong understanding of Agile/Scrum development methodologies. Experience using Jira and test management tools.
    Strong analytical, troubleshooting, and communication skills.
    Preferred Qualifications
    Experience testing Amazon Lex conversational bots.
    Experience validating AWS Lambda functions.
    Familiarity with AWS services such as S3, CloudWatch, IAM, API Gateway, and EventBridge. Experience with GitHub and CI/CD pipelines.
    Experience using Playwright, Selenium, or similar web automation tools.
    Knowledge of contact center KPIs and customer journey testing. AWS Cloud Practitioner or AWS Developer certification is a plus.
    Cyara certification is a plus.
    Key Competencies IVR and contact center testing Test automation architecture Root cause analysis Defect management Quality mindset Problem solving Collaboration across cross-functional teams Continuous improvement Strong verbal and written communication
    Why should you apply for this role?
    As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.
    Know more about
    PPE: https://www.brillio.com/platform-and-product-engineering/
    DAE: https://www.brillio.com/services-data-analytics/
    CES: https://www.brillio.com/services-customer-experience-services/
    DI: https://www.brillio.com/services-digital-infrastructure/
    Know what it's like to work and grow at Brillio: https://www.brillio.com/join-us/
    Equal Employment Opportunity Declaration
    Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
    #LI-RJ1

$65 - $70 an hour
Know what it's like to work and grow at Brillio: Click here
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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