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Job Title: Vice President, Quality Assurance
FLSA Status: Exempt
Department: Community Services (CS)
Reports To: Senior Vice President of Workforce Development
Birch Family Services is a leading provider of education, employment, and community support services for individuals with autism and developmental disabilities and their families in New York City. Every year, the organization supports more than 2,000 people across multiple locations throughout NYC. From preschool to graduation, employment, housing, and beyond, Birch Family Services provides fully integrated programs and services to support individuals in achieving their goals across their lifetime.
Position Objective:
The Vice President of Quality Assurance is responsible for the strategic leadership, oversight, and continuous improvement of Birch Family Services' quality assurance and regulatory compliance systems across Community Services programs.
The Vice President provides senior-level oversight of organizational quality systems and works collaboratively with executive and senior leadership, quality assurance, operations, nursing and psychology administration, corporate compliance, workforce development, HR, IT, finance and program management to ensure regulatory compliance, operational consistency, healthcare and behavioral health quality, risk reduction, and continuous performance improvement.
The Vice President of Quality Assurance reports directly to the Senior Vice President of Workforce Development, and supervises the Director of Quality Assurance. The Director of Quality Assurance oversees the daily operations and supervision of the Quality Assurance department staff.
Duties and Responsibilities:
Quality Assurance and Performance Improvement
• Develop and oversee quality assurance and performance improvement systems for Community Services (CS)
• Establish measurable quality indicators and monitor outcomes
• Analyze trends and identify systemic improvement opportunities '
• Lead corrective action planning and quality improvement initiatives.
Regulatory Compliance
• Ensure compliance with OPWDD regulatory requirements and agency standards
• Coordinate agency preparation and response to audits, surveys, investigations, and internal reviews
• Monitor implementation of quality improvement plans and response to audits, surveys, investigations and quality reviews
• Participate in agency committees including but not limited to: Staff Corporate Compliance, Safety, Policy Review, CS and Education Incident Review, Human Rights, Board Program and Quality
• Able to travel to various locations throughout the NYC region as required.
• Work a flexible schedule, both on-site and remote, as necessary.
• Respond to urgent quality or regulatory matters as needed
• Reply to inquiries or complaints, including those of a sensitive and confidential nature, under a variety of circumstances, from individuals, families, managers, employees, regulatory agencies, vendors, or applicants.
Healthcare and Behavioral Health Quality Oversight
• Partner with Nursing and Psychology Administration and operational leadership to improve healthcare systems and oversight
• Monitor healthcare and behavioral health quality indicators, preventive care, and risk trends
• Support implementation and utilization of healthcare and behavioral health systems within the agency's Electronic Health Record (EHR)
Incident & Risk Management
• Oversee initiatives to enhance incident management systems and investigation processes
• Collaborate on efforts to monitor trends involving incidents, risk indicators, policy development/revision, and corrective actions
• Develop strategies to reduce repeat deficiencies and improve organizational response systems
Data Analysis and Reporting
• Work with the QA and IT teams to implement dashboards and executive reports
• Present findings and recommendations to executive leadership and Board committees
• Utilize data to drive strategic decision-making and operational improvement
Leadership and Supervision
• Provide strategic oversight and leadership to the agency's Quality Assurance department, practices, systems and initiatives
• Directly supervise the Director of Quality Assurance
• Support the Director of Quality Assurance in overseeing daily QA operations, supervision of QA department personnel, and inter-departmental collaboration
• Collaborate with leadership across Community Services, HR, Workforce Development, Finance, Compliance, Facilities, and IT on quality improvement and other initiatives
• Promote accountability, professional development, interdisciplinary collaboration and continuous quality improvement through the organization
• Participate in external workgroups/committees that are focused on quality initiatives including but not limited to: Provider Association meetings, Statewide Committees, Developmental Disabilities (DD) Councils
Policy and Systems Development
• Develop and revise quality-related policies, procedures, training, and monitoring systems
• Ensure systems align with regulatory requirements, standards, and best practices
Minimum Job Requirements:
Education: Minimum BA/BS in a human service field, significant QA management experience considered, MA/MS preferred.
Experience:
• Minimum of 7 to 10 years of leadership experience in quality assurance, residential operations, and OPWDD service requirements
• Experience in senior-level quality improvement initiatives preferred
• Experience with regulatory surveys, investigations, corrective action plans and implementation of quality improvement initiatives
• Experience in interpreting regulatory requirements, developing systems, writing policies and procedures and collaborating with management to implement systems and to comply with governing regulations.
• Experience leading cross functional, multidisciplinary teams and developing/implementing quality systems
Knowledge and Skills:
Extensive knowledge and understanding of OPWDD, federal, state and city laws, regulations, codes and policies related to and/or governing services for persons with IDD.
• Excellent management, communication, presentation, and organizational skills with the ability to prioritize and handle multiple projects concurrently.
• Demonstrates professionalism, represents the agency in a positive manner and develops strong working relationships with both internal and external stakeholders.
• Demonstrated competency in written, verbal and computational skills to present and document records in accordance with program standards and promotes continuous quality improvement.
• Excellent critical thinking, data analysis and problem-solving skills to identify and implement strategies to improve services and ensure regulatory compliance.
• Strong leadership and relationship-building skills
• Ability and willingness to obtain various certification(s) and/or to learn a variety of strategies used to support persons receiving services to effectively evaluate the quality of services being provided and to make recommendations accordingly. This may include but is not limited to: Incident Investigator certification, program evaluation methodologies, First Aid/CPR, SCIP-R, Personal Outcome Measures (POMS), Person-Centered Thinking and behavioral strategies, etc.
• Proficient in the use of computerized systems such as Microsoft Office applications, Precision Care, Paycom, virtual platforms and/or agency systems to track compliance and develop reports as requested.
Salary Range: $130,000 to $150,000 per year